Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.
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Company details
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Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.
Contact info
1 Brunel Way, SL1 1FQ, Slough, United Kingdom
- +441753260000
- info@ventilationland.co.uk
- www.ventilationland.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 48 hours
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Fantastic customer service.
Excellent customer service!
Excellent customer service!
Always great prices for high quality fans.
My delivery was damaged in transit and the staff at Ventilationland did a great job of resolving the issue.
Many thanks to Sarah and Alex.
Highly recommend and will definitely use again.
easy to use website and prersonal…
easy to use website and prersonal contact if needs be.
Very impressed with the end result after installed/decorated
This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does.
Managed to get the item I wanted delivered in a few days.
The only negative, was that I felt that the shipping costs were a little excessive for what was a relatively small item :(
We are very pleased with the final results after the vent has been fully installed and now decorated.
This company hides behind emails and…
This company hides behind emails and won't talk to you, so i cannot recommend them. I ordered a product mistakenly and tried to cancel within the hour and their chat line refused, as they said it was being processed, and you can't speak to them on the phone at all. The phone line just puts you back to the web - no customer service at all - suggest you don't deal with them

Reply from Ventilationland
Good price and speedy delivery
Initial problems, but quickly resolved!
Purchased an extractor fan, which unfortunately, took longer than expected to get fitted. Upon having it fitted, the timer didn't work, so the fan always went off with the light. Despite several emails to 'Customer' service, I did not receive a response.
After leaving a 1 star review here on Trustpilot, I received a message from a very helpful representative, who gave me a different email address to use.
I am now awaiting a replacement fan to be dispatched to me under warranty.
I have therefore upped my star rating and changed the title of the review.
All I would say, you may not receive a response if you use the contact email at the bottom of their website. Hopefully they will update it, if it is not in use.

Reply from Ventilationland
Very quick delivery and smooth…
Very quick delivery and smooth transaction
great service
Easy to fit and looks very neat
Delivered on time as ordered
Excellent service and prompt delivery
Excellent service and prompt delivery
Goods as described and arrived on time
Check stock before placing order!
I checked to ensure they had stock of the item before placing the order. They confirmed they had the unit in stock so I completed the order and paid.
Within hours I had an email saying they had no stock and I would have to wait several months.
I immediately asked them to cancel my order (which they did) however I'm still waiting for a refund.

Reply from Ventilationland
Smooth Easy Transaction
Smooth Easy Transaction, arrived on time great product.
Would highly recommend Ventilationland. Thanks a bunch!
Very good service and product
Very good service and product. Highly recommend.
Quality Reliable Service
Very competitively priced including delivery charges for the longer items. Items arrived very well packaged and when they were scheduled to. I would have no hesitation to use Ventilationland in the future or recommend to anyone. Many thanks again.
Product is excellent
Product is excellent. DPD were their usual mess though - delivering to a local supermarket without telling me or even leaving a card. I nearly missed the opportunity to collect but Ventilationland forwarded me the QR code.
Great product fast delivery easy to…
Great product fast delivery easy to assemble looks amazing
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