Ventilationland Reviews 

318
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the competitive pricing and the wide selection of quality ventilation products available on the helpful website. Many people also experience very quick delivery times and find the entire ordering process completely straightforward for their daily projects. Some reviewers were not happy with significant delivery delays and unexpected backorders encountered immediately after completing their online purchases. Customers also mentioned that customer service channels are completely unresponsive and unhelpful when attempting to resolve missing or damaged items. Others struggled to get timely tracking updates regarding their delayed orders and faced ongoing difficulties obtaining promised refunds.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery_service, expressing deep frustration over... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings ranging from frustration to... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in satisfaction... See more

Customer service

Clients share negative opinions on customer service, highlighting widespread frustration with unresponsive... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. Many reviewers report extremely poor... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.

Rated 4 out of 5 stars

Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.

Rated 4 out of 5 stars

pricing and availability of goods was impressive. one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a d... See more

Rated 5 out of 5 stars

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... See more


Company details

  1. Ventilating Equipment Manufacturer

Written by the company

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.


Contact info

3.2

Average

TrustScore 3 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.2

All reviews

(318)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
Always great prices for high quality fans.
My delivery was damaged in transit and the staff at Ventilationland did a great job of resolving the issue.
Many thanks to Sarah and Alex.
Highly recommend and will definitely use again.

June 12, 2025
Unprompted review
Rated 4 out of 5 stars

Very impressed with the end result after installed/decorated

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does.
Managed to get the item I wanted delivered in a few days.
The only negative, was that I felt that the shipping costs were a little excessive for what was a relatively small item :(
We are very pleased with the final results after the vent has been fully installed and now decorated.

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

This company hides behind emails and…

This company hides behind emails and won't talk to you, so i cannot recommend them. I ordered a product mistakenly and tried to cancel within the hour and their chat line refused, as they said it was being processed, and you can't speak to them on the phone at all. The phone line just puts you back to the web - no customer service at all - suggest you don't deal with them

May 21, 2025
Unprompted review
Ventilationland logo

Reply from Ventilationland

Dear Andrew,

Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and understand how frustrating it can be when an order cannot be cancelled as expected.

Our order and dispatch process has been streamlined to ensure that customers receive their purchases as quickly as possible. As a result, orders begin processing almost immediately after being placed, which unfortunately limits our ability to make changes or cancellations — even within a short timeframe.

We understand your concerns regarding customer service accessibility. While we primarily offer support via chat and email to ensure a timely and documented response, we’re always looking for ways to improve how we communicate and assist our customers.

We truly regret that your experience did not meet expectations, and your feedback will be shared with our team as we continue to improve our service.

Rated 4 out of 5 stars

Initial problems, but quickly resolved!

Purchased an extractor fan, which unfortunately, took longer than expected to get fitted. Upon having it fitted, the timer didn't work, so the fan always went off with the light. Despite several emails to 'Customer' service, I did not receive a response.
After leaving a 1 star review here on Trustpilot, I received a message from a very helpful representative, who gave me a different email address to use.
I am now awaiting a replacement fan to be dispatched to me under warranty.
I have therefore upped my star rating and changed the title of the review.
All I would say, you may not receive a response if you use the contact email at the bottom of their website. Hopefully they will update it, if it is not in use.

April 6, 2025
Unprompted review
Ventilationland logo

Reply from Ventilationland

Dear Kevin,

Thank you for the review.
Unfortunately, we have not been able to locate any emails associated with your name. To ensure we can assist you promptly with your warranty claim, we kindly ask that you forward your message to business@ventilationland.co.uk. We’ll make sure your request is handled with the attention it deserves.

Kind regards,
Team Ventilationland

Rated 1 out of 5 stars

Check stock before placing order!

I checked to ensure they had stock of the item before placing the order. They confirmed they had the unit in stock so I completed the order and paid.
Within hours I had an email saying they had no stock and I would have to wait several months.
I immediately asked them to cancel my order (which they did) however I'm still waiting for a refund.

March 27, 2025
Unprompted review
Ventilationland logo

Reply from Ventilationland

Hello,

We do apologize for the product not being available after being told it was in stock.

We cancelled the order and processed a refund as per your request. Depending on your card supplier / bank, the money may take a couple of days to reach your account.

Thank you for your feedback, Team Ventilationland.

Rated 5 out of 5 stars

Quality Reliable Service

Very competitively priced including delivery charges for the longer items. Items arrived very well packaged and when they were scheduled to. I would have no hesitation to use Ventilationland in the future or recommend to anyone. Many thanks again.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Product is excellent

Product is excellent. DPD were their usual mess though - delivering to a local supermarket without telling me or even leaving a card. I nearly missed the opportunity to collect but Ventilationland forwarded me the QR code.

February 10, 2025
Unprompted review

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