Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.
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Review summary
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Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.
pricing and availability of goods was impressive. one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a d... See more
I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... See more
Company details
Written by the company
Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.
Contact info
1 Brunel Way, SL1 1FQ, Slough, United Kingdom
- +441753260000
- info@ventilationland.co.uk
- www.ventilationland.co.uk
3.2
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 48 hours
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Great price & product was dispatched…
Great price & product was dispatched very quickly :)
January 30, 2025
Unprompted review
Very poor
Very poor. Ordered two pipe silencers for two valves. The system only added one to my order resulting in me having to order again to pay £10 to ship an £8 item. Customer service refuse to help. Avoid.
February 4, 2025
Unprompted review
Reply from Ventilationland
Hello Che,
We do apologize if the system did not correctly process through your order.
We have informed the technical and marketing department to have a look at this.
Thank you for your feedback, Team Ventilationland.
Great Products/ Great price/ Great…
Great Products/ Great price/ Great service definitely recommend
January 28, 2025
Unprompted review
The bathroom ceiling vent made from…
The bathroom ceiling vent made from cast compressed gypsum is a work of art. I’ll admit that it’s a little strange to be excited about such a component - but it really is a thing of beauty.
January 26, 2025
Unprompted review
Although the website says items are in…
Although the website says items are in stock, it was only after I chased for non delivery (a week after stated delivery) that I was told it was on back order. Requested cancellation of order and refund, no news. Chased, no news.
Very poor customer service
January 8, 2025
Unprompted review
Reply from Ventilationland
Hello Euan,
We were informed this morning that your package was located and returned to us.
We have emailed you with the update of your order.
Furthermore, we apologize for the inconvenience caused, this was not our intention.
Thank you for the feedback, Team Ventilationland.
Lovely Extractor Fan and Great Service
Lovely extractor fan, exactly as described, well packaged, the delivery was relatively quick, and installation was straightforward, seamlessly replacing an older, noisier extractor fan.
January 14, 2025
Unprompted review
Despite being on back order the item…
Despite being on back order the item arrived promptly with good updates from courier company.
December 30, 2024
Unprompted review
This product is bullet proof
This product is bullet proof. It was easy to install and very cost effective. The delivery was a little fraught but when it eventually came it was simple to get going. I couldn’t get the wireless controllers to connect but really I just needed the humidity controller to get this system working.
November 29, 2024
Unprompted review
Everything I needed to upgrade my…
Everything I needed to upgrade my kitchen hood ventilation, quick dispatch and all arrived as ordered, will use again!!
December 14, 2024
Unprompted review
Poor customer service and returns…
Poor customer service and returns process. Website appears like the company has a great returns process but reality is somewhat different. Returned a product that's a different size to advertised on site. Returned the product by recorded delivery and heard nothing. 2 weeks later chased it up to be told that product "cannot be returned". Complained as its not as advertised and now being given the round around by "customer services". Taken 4 weeks to "measure" by 1 vent I returned.
Avoid.
December 1, 2024
Unprompted review
Reply from Ventilationland
Hello,
We are trying to solve this return request internally asap.
Thank you for your feedback, Team VentilationLand.
Good service. Tracked items delivered quickly
Simple order delivered on time.
December 9, 2024
Unprompted review
Good product
December 1, 2024
Unprompted review
Good products at the right money
Good products at the right money. Had a hiccup with our delivery but the team sorted it straight away.
November 21, 2024
Unprompted review
I’m a new customer happy with the…
I’m a new customer happy with the service, prices and very quick delivery, recommend Ventilation Land
November 21, 2024
Unprompted review
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