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Ventilationland Reviews 

318
•
TrustScore 3 out of 5

3.2

Ventilating Equipment Manufacturer
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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the competitive pricing and the wide selection of quality ventilation products available on the helpful website. Many people also experience very quick delivery times and find the entire ordering process completely straightforward for their daily projects. Some reviewers were not happy with significant delivery delays and unexpected backorders encountered immediately after completing their online purchases. Customers also mentioned that customer service channels are completely unresponsive and unhelpful when attempting to resolve missing or damaged items. Others struggled to get timely tracking updates regarding their delayed orders and faced ongoing difficulties obtaining promised refunds.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery_service, expressing deep frustration over... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings ranging from frustration to... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in satisfaction... See more

Customer service

Clients share negative opinions on customer service, highlighting widespread frustration with unresponsive... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. Many reviewers report extremely poor... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.

Rated 4 out of 5 stars

Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.

Rated 4 out of 5 stars

pricing and availability of goods was impressive. one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a d... See more

Rated 5 out of 5 stars

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... See more

Company details

  1. Ventilating Equipment Manufacturer

Written by the company

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.

Contact info

3.2

Average

TrustScore 3 out of 5

318 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.2

All reviews

(318)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

This company are posing as UK company…

This company are posing as UK company when in fact they are based in Holland. All deliveries come from Holland so there is no way then can make deliveries in "within 3 days" as claimed on their website, they just have an holding office in the UK and this should be made clear on the website and it not. My delivery did eventually turn up and the stuff is fine but if you want stuff quickly order from a supplier that has UK stock.

November 20, 2024
Unprompted review
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Reply from Ventilationland

Hello Andrew,

We do apologize for the two day delay regarding the delivery, this was not our intention.

We are glad to hear the products are suitable.

Thank you for your feedback, Team VentilationLand.

Rated 1 out of 5 stars

Avoid, Dont deliver goods, & bad to contact.

Placed a order of £600+ over a week ago and still not delivered it. Checked tracking and its being returned to them for no reason. Company is impossible to get of, and slow at replying to messages, emails. Would not recommend.

October 17, 2024
Unprompted review
Ventilationland logo

Reply from Ventilationland

Hello Callum,

We are very sorry for the failed delivery attempt which resulted in being returned back to us.

We have reshipped your order back out.

Thank you for your feedback, Team VentilationLand.

Rated 5 out of 5 stars

Helpful

Helpful. Had everything needed.
Cancels an incomplete order to all full order to be made and avoid double costs on delivery.

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Ordering online wasn't the problem it…

Ordering online wasn't the problem it was once you pressed to pay and had to fill out the online form that it took several attempts to fill out certain fields especially when purchasing as a business. That failed, so had to fill the fields out as Private. When we were having so much trouble we tried ringing, the automated voice indicated this and that and then the line went dead, SEVERAL TIMES. Tried the chat bot, absolutely useless ! It was the worst experience using this website. Now we await the order.

August 8, 2024
Unprompted review
Ventilationland logo

Reply from Ventilationland

Hello Susie,

I am sorry to hear that you were having some troubles with the website.

We do have a high volume of phone calls which could be the reason why you were not able to get through to us at the time.

If you would like to send us an email to info@ventilationland.co.uk we would be more than happy to assist you further.

We appreciate the feedback, team VentilationLand.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great comunication. Great product. Overhaul I am very satysfied with the service.

July 1, 2024
Unprompted review

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