Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.
pricing and availability of goods was impressive. one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a d... See more
Bought a VentAxia MEV from them, it’s a Euro spec and Euro plug unit but works just fine, order arrived 4 days after order shipped from NL, everything is fine and the item is a lot cheaper than buying... See more
Company details
Written by the company
Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.
Contact info
1 Brunel Way, SL1 1FQ, Slough, United Kingdom
- +441753260000
- info@ventilationland.co.uk
- www.ventilationland.co.uk
3.2
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 48 hours
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Despite initial concerns
I placed an order on Thursday the 27th of June. I then looked at trust pilot reviews (wrong way round I know) Inoticed the company was not based in the uk but in the Netherlands. This concerned me and I contacted the company to cancel my order as I preferred to deal with a UK based company. I was unable to cancel but was assured by Robbie den Daas that all was being processed and my shipment would arrive in 3 working days.
What can I say, the order arrived on the following Tuesday (at 7.30am) as Robbie said. All present and correct. Despite my initial concerns which turned out to be unfounded I can highly recommend Ventilationland. Thank you for the great service I will certainly order again
July 2, 2024
Unprompted review
Above and beyond post sale support
I had a really refreshing and amazing customer service experience with Sarah from Ventilation Land. I ordered the wrong product by mistake but only realised after the official returns period. I ordered a replacement and Sarah welcomed the return of the wrong one and even provided a free shipping label. When DPD then seemingly lost the package and it was delayed for many weeks getting back to Ventilation Land, Sarah reassured me that they would sort it out their end and that is exactly what happened. I now have the right product and a refund for the old. Fantastic post sale support and communications. Clearly a very honourable and trustworthy company. Thank you Sarah and team.
June 26, 2024
Unprompted review
Fast delivery, great product.
Fast delivery, product exactly as described.
June 15, 2024
Unprompted review
In stock quick delivery
June 25, 2024
Unprompted review
The air vent I needed was at the right…
The air vent I needed was at the right price and available.
Postage was swift and arrived on time
Done the job and looks good.
Cheers.
June 11, 2024
Unprompted review
Great product and service
June 5, 2024
Unprompted review
I ordered what I needed
I ordered what I needed, and you usually had it in stock. Arrived promptly, well packaged.
May 30, 2024
Unprompted review
amazing customer service
amazing customer service! no complaints at all will be using again in the future.
April 24, 2024
Unprompted review
Very fast delivery and good customer…
Very fast delivery and good customer service, quality products.
May 14, 2024
Unprompted review
Nice unit arrived quickly and is…
Nice unit arrived quickly and is already plastered in. Thanks
May 26, 2024
Unprompted review
The delivery got held up, but all good!
The delivery got held up, however I got a prompt response via WhatsApp once I complained and products were delivered a few days after that.
If you need something quickly in the UK I wouldn't risk this company, but otherwise good - fab product and problems dealt with professionally 👌
May 9, 2024
Unprompted review
extractor ducting and sealing tape.…
I ordered some extractor ducting and it arrived in very good condition and sooner than I thought.
I've installed my cooker extractor hood and am very pleased.
The sealing tape I ordered from ventilation land is also very good, so all in all I'm very happy.
May 1, 2024
Unprompted review
Good reliable service👍
May 1, 2024
Unprompted review
I’ve ordered from VL twice now and have…
I’ve ordered from VL twice now and have been more than happy with the items delivered. Good price, availability, lead times etc. Happy to order in the future.
April 11, 2024
Unprompted review
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