Ventura Roof Tents Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, knowledgeable staff who provide prompt and professional support. Many people highlight the high quality of the products, finding them comfortable, spacious, and durable, often exceeding expectations for ease of use and value. Reviewers frequently mention the outstanding service, from initial inquiries and detailed demonstrations to efficient fitting and excellent after-sales care, making their overall experience very positive. However, some people mentioned specific product concerns, including parts like straps and covers failing quickly, and the need for additional thermal liners to prevent dampness. A few other people also felt that certain awnings were cheaply made, experiencing issues like water ingress due to cut-out holes or tie-down tags pulling out from stitching.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the tents as rigid, firm,... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly and helpful staff who often go... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as "second to none" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a pleasure to meet William today at Ventura HQ spent great time talking about camping technicalities and available products and accessories, spent more money than planned but I basically could... See more

Rated 5 out of 5 stars

From the first enquiry to the call back I got was none stop helpful. Even parts I needed for my pre owned rooftop tent. Ventura had it sorted. New cover no problem✅ poles for windows no problem ✅ how... See more

Rated 5 out of 5 stars

Really friendly company to deal with Had a lovely and welcoming time going to meet the guys at the showroom. I got to see a couple models I was interested in and lay down to test them out.... See more

Rated 5 out of 5 stars

Absolutely fab customer service, they answered my questions helpfully and efficiently before I purchased one of their pull out awnings. The awning itself is easy to fit and easy to use, I can't wait... See more


Company details

Information provided by various external sources

Ventura is proud to offer premium quality roof tents direct to your door. Based in Epping, Essex. Most affordable yet highest quality roof tent on the market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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4.8

All reviews

(263)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Wild Atlantic Way (Ireland)

We did a Wild Atlantic Way (Ireland) premiere of the tent (not to be advised during January- the weather is hardly on your side.) but it was amazing, easy to set up (including the Annex) and so easy to pack in again. Confy and you felt safe even though the wind did its best to prove us wrong. We would recommend Ventura rooftop tent to anyone who wants a perfect wild adventure,

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

100% Honest review. Is cheaper best?

I rarely leave reviews nor do i take them into consideration as i find people often only leave negative reviews....but roof tent shopping is a whole different ball game.

We bought the 1.4 extended deluxe with annex back in 2021 from Ventura. Around the same time friends of ours bought a more expensive tent from a different company; there was a huge difference in cost between the 2 brands and yes when you sit them right next to each other there are differences in the look and feel of the fabrics theirs feels more expensive, feels better quality. We were at this point slightly concerned that we had made a bad purchase and we were going to regret it, because you buy cheap you buy twice, right?

Wrong.

In this instance we couldn't be more wrong.

Our "cheap" ventura tent has held up throughout the same conditions and performed as well as a tent costing almost double. We have enjoyed many many trips so far and have remained comfortable, warm and dry, even on the west coast of Scotland and swamplike conditions in a very wet Skye. We spent a week travelling scotland last summer, and we cannot fault our tent. We are a family of 2 adults, 2 younglings (13&11) and 2 dogs and we have plenty of space. The foam mattress gives the most comfortable sleep I've ever had in a tent. Everything, and i mean everything, the tent, annex, groundsheet, 4 peoples sleeping bags 6 pillows and blankets aswell as 2 air beds all fit into the tent when folded and zipped on the roof; and theres still space; freeing up plenty valuable boot space! The annex is perfect for additional sleeping space (kids and dogs), or for changing in & out of wetsuits (we sup aswell).

We changed our vehicle this winter, and our ladder was no longer long enough, we also damaged one of our zips and i was delighted with the customer service from ventura. A quick phonecall and we had new & replacements parts shipped out same day (and I ordered a side awning at the same time. Which is also fabulous and we can't wait to get out and use it) ventura unfortunately didnt stock a deeper groundsheet but were extremely helpful in helping me source one, so we are kitted up and ready once more for a year of adventures.

Fitting it to the car (and we've done this twice, with 2 different styles of fittings) is relatively easy, the tent itself is not too heavy to be lifted, and it feels secure on there.

My only gripe, and it's mild. Is that the annex could use more peg points as there are only one in each corner and the ground sheet can flap about a bit in the wind, however once your "moved in" and theres weight on it its not really that big of an issue.

Thank you Ventura; very happy campers!

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Product and Experience

Just bought a roof tent, annex and side awning from Ventura. Fantastic experience from start to finish! The web site is straight forward, easy to navigate, has clear detailing of what you are purchasing and great pictures to offer visual support in product choice. Payment was easy and I received my order within 72 hours, couldn't fault it! Throughout the process, I was kept regularly updated by both Charlotte and William via email. I am extremely pleased with the quality of the tent, you get a lot for for your money! Just a genuine, well run family business offering a brilliant product that I would go as far as saying exceeds many of the more expensive roof tents on the market that you end up paying more for just for the name. I thoroughly recommend Ventura and have already done so with family and friends, some of which have now purchased too!

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing support

From selecting the right roof tent for myself all the way through to delivery I received amazing support from Charlotte. Every question I asked even the silly ones was never a problem and everything was explained in so much detail! Will 100% recommend Ventura to anyone who’s thinking of getting a roof tent.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very good all around

Purchased a roof tent off them last year and it's fantastic! The build quality it's superb and I definitely recommend them with their competitive pricing. Aside from the product itself the customer service is also brilliant. I've needed replacement parts off them which they supply if you ask. Stupidly I tore the weatherproof cover driving under a height barrier. They sent me a new on out and it arrived next day! Excellent company 5*

November 10, 2022
Unprompted review
Rated 3 out of 5 stars

Tent is great but customer care is poor.

After reading positive reviews we placed an order. Very shortly afterwards we received an email. Because of various issues that the company were experiencing we were advised that our order would be delayed, which meant that we had to cancel our holiday. However we were offered various camping equipment free with our delivery as an apology and asked if we could bare with them until our tent was ready. We agreed with this. Our tent arrived and set it up and all was fine. However there was no sign of any of the free camping equipment we were promised. Sent a couple of emails which received no response. Very disappointed as we had to cancel our trip, the first we would have been on since 2019. Also the tent arrived with minimal packaging, one layer of cardboard. Unfortunately the underside had a massive scar right across it. It didn't affect the use of the tent but packaging needs to be improved, as fo their promises of free camping equipment.

November 4, 2021
Unprompted review
Ventura Roof Tents logo

Reply from Ventura Roof Tents

Hello Kenny,

Thank you so much for taking the time to leave us your review.

We will immediately send you the free camping accessories that were missing with your order. We will also resolve the issues you had during the initial delivery.

As you have not left a name with your review, we are finding it very difficult to find your order on our system.

Please can you call us on 01992 574058 or 07443602613 and we will immediately resolve the issues outlined in your review.

We have been in stock throughout all of 2022 so I am assuming you placed your order either in 2020 or 2021 during which we had major issues with production/shipping due to the global pandemic. We apologise for the shipping delays.

Please give us a ring when you can and we will resolve this immediately :)

Regards, William Jeakins

Tel-01992574058
Mob-07443602613

Ventura Roof Tents Ltd
Unit 14J
Woodside Industrial
Thornwood, Epping
Essex
CM16 6LJ
UK

Rated 5 out of 5 stars

Big up Ventura

Good value item, even better service and communication from Will and Charlotte, bought September 2022 after speaking to will, and very happy, Did have an issue but that was sorted out very quickly and smoothly with Ventura keeping me informed all the way through, I wouldn’t hesitate in recommending the company to anyone as the price is very good and the extended roof tent is the one that does it all,just want get out with it now, they might be a small company but they certainly one that cares,, many thanks to both of you

September 14, 2022
Unprompted review
Rated 2 out of 5 stars

Purchased a roof tent

Purchased a roof tent, which was all good.
But then came the issue of trying to get hold of them.
Yes I understood they are a small business, but customer care is important.
After being told I would get a call back in 20 mins still waiting a hour later. I Called back.
Discussed fitting date and was told again I would get a call to confirm later that day.. 4 days later still no call.
Sadly I have lost faith in the company and have cancelled the order.

September 13, 2022
Unprompted review
Ventura Roof Tents logo

Reply from Ventura Roof Tents

Hello Simone,

Thank you so much for taking the time to leave us your review.

Your order has been refunded in full as requested.

You placed your order on Wednesday the 7th of September at 9PM. We spoke to you on the phone the following morning and had a nice chat for 10 minutes.

The roof tent you ordered was on a 1-2 week pre order lead time therefore we could not arrange a collection/fitting date immediately.

It was explained to you on the phone that a collection/fitting date cannot be arranged until we know what date your order will be in our warehouse.

Yesterday (Tuesday) when we spoke on the phone, you informed us that Friday the 16th of September was your only possible day for collection as you had a trip planned that weekend. We then called you back immediately and confirmed we can book your collection/fitting on Friday the 16th and your roof tent will be fitted by 2 of our staff.

We do feel the review you have left is unfair as we have spoken twice on the phone and also confirmed your collection/fitting date on the day you requested.

We’re normally known for our exceptional customer service and after sales care. We regret that on this occasion we missed the mark and have let you down. What you experienced is rare, we have a very high standard of customer service and your purchase should never have been the exception.

Hopefully in the future you may still come down and visit us :)

Regards, William Jeakins
Tel-01992574058
Mob-07443602613

Ventura Roof Tents Ltd
Unit 14J
Woodside Industrial
Thornwood, Epping
Essex
CM16 6LJ
UK

Rated 5 out of 5 stars

Great guy, great team, brilliant products!!

Picked up my Ventura Deluxe Extended Roof Tent with Annex and 270degree awning from Will Jeakins at the warehouse in Epping.

I had agreed with Will to have the tent fitted to my 110 Defender.

What can I say? I am genuinely delighted with the whole experience so far! Will and Louie spent a couple of hours working out how to fix the tent to my original Land Rover rack and then fixing it firmly in place along with the awning.

All I can say is they handled everything and simply worked to solve the problems presented by my roof rack and by solving problems fine step at a time until it was done.

Nothing was too much trouble. They politely declined my offer to help (probably not a bad call anyway) and simply got on with it on a roasting Saturday morning with little shade and enormous patience.

The tent is plenty big enough, the awning is enormous and the annex complaints the tent and provides a secure, dry space to get in and out of the tent.

There are a lot of tent players in the market right now but call Will Jeakins at Ventura Roof Tents and it will be worth your time.

There's even a bonus if you're a Hugh Grant fan!! You can have your picture taken with Will and no one will ever know the difference!!

Great guy, great team, brilliant products and a fanbloodytastic service to complete the buying experience!

Don't hesitate, give Will a call, start your adventures!!

Kev.

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had an issue that was dealt with by William swiftly and with little fuss. This is customer service as it should be. Wonderful company and excellent staff.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased a roof tent from Ventura…

I purchased a roof tent from Ventura roof tents last year, and to say I'm blown away by the quality and the customer service is an understatement! Will from Ventura is a top bloke very friendly and extremely helpful, for the money and quality they are by far the best tents on the market! My only regret is that I didn't get one sooner!! Thanks Ventura roof tents for taking
my camping experience to the next level.

June 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had some difficulties in initially fitting this to my roof, but in fairness the customer service I received was first class.

Had a phone call from Ventura who were extremely keen to do whatever it took to resolve the issues. Nice to know there are companies out there who care enough to get in touch. 👍

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Stands the test of time

Had my venture hard shell tent for almost 2 years now, many great nights sleep. I keep it on my roof full time in all weathers, no sign of wear or weathering damage.
Great tent awesome value

June 12, 2022
Unprompted review
Rated 5 out of 5 stars

Best customer service I’ve had in years.

Absolutely fantastic company and roof tent. Bought the wrong sized ladder 🙄 company advised straight away and alternative ordered. Delivered as soon as available. Arranged collection of the one ordered in error. Return labels emailed to me. Tent light enough for 2 to get it onto the van roof. Mattress great and very spacious inside. Company staff just fantastic. Would highly recommend. Best customer service I’ve had in years.

May 31, 2022
Unprompted review

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