Verilux Reviews 1,490

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

DO NOT purchase from this VERILUX site. Their return policies are pathetic. Takes months for refund, that too after the item reaches the company and deducting the return courier chrgs. if ur not sure... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed with my purchase from Verilux. I ordered the ZORBES Replacement Ear Pads for JBL Headphones, which were clearly advertised as compatible with multiple JBL models, inclu... See more

Company replied

Rated 1 out of 5 stars

I purchased a HappyLight Duo 2-in-1 Light Therapy & Task Floor Lamp from Verilux. The pole doesn't fit securely inside the base and is wobbly. The light switch doesn't work with my wall switch. The qu... See more

Company replied

Rated 1 out of 5 stars

On the Verilux Smartlight Productivity Lamp VD12, the advertised 10,000 hours of lightbulb use is a joke and a lie. I would have had to use the lamp daily for at least 10years to meet this longevity s... See more

Company replied

Company details

  1. Pharmacy

Written by the company

We at Verilux, the Healthy Lighting Company, are proud to be a leader in healthy lighting solutions and creator of the HappyLight. Whether you need great light for study, work, hobbies or therapy, we are commited to providing you with a product that has a postive impact on you and your family.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First time using Verilux

Wow what a difference 10 makes with a little light on my face. I just got my Verilux and I noticed more energy, feeling calm and a bit happier. Can't wait to see what happens after more sessions.

January 26, 2019
Unprompted review
Rated 5 out of 5 stars

Verilux: A company that gives you a personal feel and stellar service

First, Verilux shipped this out super quickly. I got it in just a few days, yet I didn't pay for expedited shipping, just FedEx handoff to the postal delivery. Thus far I am loving their new LED Happylight, and look forward to many mornings with it helping me to start my day on a much "brighter" note. I loved how they followed up my order with a humorous email recognizing my order with them, and telling me how they were jumping for joy and celebrating my choice to join the Verilux family. The Happylight seems to be a very nicely built product, certainly couldn't be easier to use, and I'd definitely buy from them again.

January 26, 2019
Unprompted review
Rated 5 out of 5 stars

Ordered Jan 10th

Ordered Jan 10th, Cleared US/Canada customs Jan.17th at which time no longer able to track. Delivered to my home by Canada Post Jan. 24th. Considering the absolutely horrible weather in most of central and Eastern USA and Canada, this was excellent delivery service to Vancouver Island in B.C. Thank you.

January 25, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer responsiveness

The package arrived with a broken bulb damaged during shipping. I called them up and the sent me a replacement without any hassles. Great product too.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

Turned it on to do the 10 minute…

Turned it on to do the 10 minute sensitivity test, and wanted to turn it back on within about 30 seconds of having it off.

I foresee this light getting a lot, like, A LOT of use.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

Great product and service

Great product and service! My package disappeared from my porch the day it was delivered and Verilux sent another, no questions asked. They didn't have to do this and the excellent service is so appreciated. I will definitely purchase directly from Verilux again.

January 23, 2019
Unprompted review
Rated 5 out of 5 stars

I initially purchased 2 lamps

I initially purchased 2 lamps. I am very happy with their size, it fits nicely on my desk and looks good. I have since purchased 4 more, for others in my office, because I personally have experienced a benefit.

January 23, 2019
Unprompted review
Rated 3 out of 5 stars

I have had this less than a week

I have had this less than a week. The light has good options for lighting and it is good. The problem is the base of the light does not attach to the pole. The pole just sits in the hole on top of the base if it is touched or bumped the entire light will fall down.

January 22, 2019
Unprompted review
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Reply from Verilux

Good Morning Marlene,

Thank you for reaching out to us, and I'm so sorry to hear about your lamp! I will have someone from our Customer Happiness Team reach out to you to see if we can help. You can always reach out to us at hello@verilux.com or give us a call at 1-800-786-6850.

Best,
Cathy

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