Vertigo Transport Ltd Reviews 

641
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company, expressing outstanding support and completely seamless operations from start to finish. Customers frequently praise the entire team for being exceptionally friendly, polite, and professional throughout every single stage of the moving process. People consistently state that the transport service is remarkably efficient, punctual, and thoroughly organized from the initial quotation to final delivery. Reviewers emphasize how accommodating and cautious the workers are when handling delicate personal belongings as well as large furniture items. Many consumers note that the organization successfully removes all typical moving anxiety and makes the home transition completely smooth and stress-free.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professional, friendly, and... See more

Service

Users describe positive interactions with service, highlighting efficient communication, careful handling,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boban at Vertigo was fantastic during the whole process. He kept us up to date and I took full insurance after reading other reviews. they packed everything carefully and came and delivered and unpack... See more

Company replied

Rated 5 out of 5 stars

We recently used Vertigo Transport Ltd for our move, and we were very satisfied with the service. The team that moved us was efficient and hardworking. The main contact at Vertigo Transport Ltd, Bob... See more

Company replied

Rated 5 out of 5 stars

The Vertigo Transport team that helped us pack and move was brilliant! Moving can be very stressful, which is why we really appreciated the team's friendliness making us feel at ease. We were impresse... See more

Company replied

Rated 5 out of 5 stars

If you’re looking around for quotes and reviews, stop here and just book Vertigo as you won’t find better. We were recommended them by a friend and I’m so glad we hired them. Nico and his amazing team... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Moving and Storage Service
  4. Packaging Store
  5. Piano Moving Service
  6. Shipping Company
  7. Storage Facility

Written by the company

Vertigo Transport Ltd are specialists in removals and storage solutions for both residential and commercial clients across London. We are a professional and reliable London removals company, offering flexible, bespoke services to our customers nationwide. No matter what the requirements, our friendly, trustworthy and highly skilled team will be available to help you every step of the way. With over a two decade of experience, we are proud to offer affordable but professional services, ensuring a stress-free and efficient move for all our clients. Our customers’ needs are our number one priority, and so we tailor our services around you and your personal requirements. We are proud of the reputation we have gained over the years, helping hundreds of families along their journey. We’re fully covered with both Goods in Transit insurance and Public Liability insurance to provide you with complete peace of mind throughout your entire moving journey. Rest assured, our staff are fully trained to help customers prepare before a move and will handle every item with absolute care and respect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

641 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(641)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

Incredible service: friendly, timely and professional. No complaints from me - would highly recommend.

July 30, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Very communicative

Very communicative, understood the job well, offered great service as expected.

July 24, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Outstanding service!…

An outstanding removal firm, from quotation to moving us safely into our new home. The communication was excellent and the team were thoroughly professional, friendly and knew exactly want we wanted making it a stress and incident free move. This is the second time we have used Veryigo and they did not disappoint. Forget the larger, branded removal firms who charge ridiculous amounts. - use Vertigo Transport for all your removal needs. Illya and his brilliant team will look after you from start to finish, at a fraction of the cost but with 110% service and commitment. Highly recommended!

July 8, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.
We wish you a happy and prosperous life in your new home.

Vertigo Team

Rated 5 out of 5 stars

Fantastic service

I recently had the pleasure of working with Vertigo Removal Company, and I couldn't be more satisfied with their service. From the moment I reached out, Valentina was quick to respond and eager to help. Their experienced professionals handled the job with great care and precision, instilling confidence throughout the entire process.

What truly stood out was their friendly and approachable demeanor, making what could have been a stressful situation completely hassle-free. I highly recommend Vertigo Removal Company

July 16, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Great team of movers

Great team of efficient, quick and considerate movers, who made the day go as smoothly as it did. Would unhesitatingly recommend the company.

June 17, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.
We wish you a happy and prosperous life in your new home.

Rated 5 out of 5 stars

Fantastic!

Moving with Vertigo Transport was a great experience. Ivan and his team were on time, helpful, friendly and respectful of our stuff. I was really stressed out about the move and having such a great team assisting (doing all the work really) on the day made it so much easier. Money well spent and would use them again!

June 25, 2024
Unprompted review
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.
We wish you a happy and prosperous life in your new home.

Rated 5 out of 5 stars

Organized, professional, highly recommend!

Only have compliments to this company. We moved out and in a London three-bedroom flat in the third floor with no lift, which is a lot of work. They packed everything carefully and the staff was very organized and super friendly. They arrived on time, met all deadlines, and collected the cardboxes in a timely manner. Really appreciated the service and would 100% recommend.

June 24, 2024
Unprompted review
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.
We wish you a happy and prosperous life in your new home.

Rated 5 out of 5 stars

Excellent service

We had quite a big move from London to Brighton area with furniture that needed disassembled and tons of boxes and everything worked out very well! We were very nervous for this move but Vertigo managed to deliver a service to a very high standard, nothing got damaged, not even a scratch, they are true professionals !
We will use the services again

May 23, 2024
Unprompted review
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Reliable & Efficient Service from Mgt to moving crew

My family and I give the highest recommendation to anyone looking for a reliable and professional mover. The GM Mr. Iliya was my first point of contact and he was hands on, works on weekends and replies to my questions after work hours. He is someone who promises and delivers with no B.S. His moving crew & team are both nice and delivered the move with positive attitude and pleasant manner. The lift in my old building went out of order so the crew had to move everything 2 storeys but they still completed the task on time and without complaints. They are genuine hard working professionals. I wish I remembered their names but every mover on the team (we had 3 to 5 people on different days) were conscientious and the team leader was an amazing leader and problem solver. Thank you again for making our move a happy move with minimum stress! The King family

March 14, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Excellent and friendly service

Excellent and friendly service. We didn't have to worry about a thing and felt very well taken care of

April 30, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

The team worked hard and all my…

The team worked hard and all my belongings arrived safely. Two floors down to collect and then two floors up to deliver.
Much appreciated , Elizabeth

May 2, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 1 out of 5 stars

The reviews are not genuine

I hired them after a competitive quote and reading the reviews on trust pilot, which in hindsight are not genuine.

The good part first, movers were on time, polite and co-operative. The day the move happened we were happy, but in next 2 days we figured how much it went wrong.

Packing was awful, anything was packed with anything, roughly with no protection. Labeling was close to non-existent and when labelled they still put them on wrong floors.

We only had few disassembly and assembly and all of the reassembled furniture has suffered. A cupboard has scruff marks and dents, both the beds are squeaking as they have not been assembled correctly and my office table is scratched at multiple places, they tried to move it without disassembly and disassembled when it got stuck. Hence, multiple scruff marks on our walls, and on table.

When contacted them, they said it was minor and they will do it when they collect their boxes. After that, they have ignored my messages, maybe this review will catch their attention.

Hire them at your own risk !
Update after Vertigo's reply:
The GM of this company has replied below saying that our photos of damage are silly. This is the respect they have for their customer. Yes we didn't buy the insurance because no one expects so much damage in a single move.

The language of the GM reflects more on him than me. I have written a respectful review with all details and they have no tolerance for criticism or make an effort for improvement. You can guess how genuine a business is when you see such replies, one bad review and instead of taking effort to improve they double down on the customer.

We have refused their offer to return and repair the furniture as we do not trust to let such a group of people in our home anymore.

March 7, 2024
Unprompted review
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Dear Gautam,

Thank for your feedback and sorry for not being 100% on your move.

We disagree with above comments in your review, you have been serve well and all movers used on your project are very experienced and knowledgeable ( Niko and George with over 25years of experience) having in mind that your move was sizeable and we have used Day 1: 1x Packer and Day 2: 4x Movers and 2x Luton Vans, accidents happen and that is why you was offered comprehensive insurance that you have not accepted in your quote also you have asked us for further discount on the quote.

You have contacted us next day with silly pictures of goods being marked and make big deal of it and we have agreed to fix them when we come to collect boxes even you have not insured your move.

We have also chat with the crew and they said that the your move went well no knowledge of damage have happened or anything wrong.

From your review I have impression that we have ignored your messages this is not true we don’t ignore our clients and support them all the way in the moving process, also you mentioned not genuine Trustpilot reviews that is not true, pure packing and markings on the boxes, walls etc.

Usually we don’t receive a bad feedback our other customers appreciate and value our work more then you do.

Note that i will come in person to collect the boxes and do the repair of your marked furniture from the photos that we already have from Valentina your move manager, also i will discuss with you and find out if above is correct and true and what is it that you need to achieve from this and get it right.

Note that your reviews left on our company have offended our crew and move manager and reflect who you are, we have a respect to all our clients but not the ones that need to take advantage using blame game, you are not welcomed here for any future dealings.


Best Regards,
ILIYA ILIOVSKI
GENERAL MANAGER

Rated 5 out of 5 stars

Efficient

Efficient, quick, polite!!

March 5, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Highly Recommend

We had a really great experience with Vertigo! They reassured us along the way, and took stress away from our big move. We received quick email responses and they were always helpful on the phone too. The packing and moving team were friendly and went above and beyond helping us dismantle furniture and take baby gates off the walls. We highly recommend!

February 26, 2024
Unprompted review
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

A very easy and stress-free move

We hired Vertigo Transport for our house move back in November and we are so glad we did! We could not fault their service! Boban was our first point of contact, who was really helpful with arranging our quote and very quick to respond to all of our queries.
It was a fairly big move from London down to the south coast, so it could have potentially been very stressful but the removal team, Niko and George, were amazing and made the whole move very easy and stress-free! They were super efficient and took great care with all of our belongings - They went above and beyond and even helped put one of our beds together at the new house! We couldn’t believe how quickly we were packed from one house and unpacked at the other. I can’t recommend them enough! A huge thank you to the team.

November 9, 2023
Unprompted review
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

We were recommended Vertigo by a friend…

We were recommended Vertigo by a friend and we're really glad we went ahead an booked a move with them. Despite having a 1 week old baby, they put us as ease, and were friendly and proffessional throughout.

January 19, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Perfect

Very professionnal guys. Efficient and fast, they know their job. Everything seem possible for them. Looking for solutions, constructive team. It couldn’t be better.

January 25, 2024
Vertigo Transport Ltd logo

Reply from Vertigo Transport Ltd

Thank you for your feedback, it is much appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look