Vertuleasecars Reviews 

218
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I stumbled across Vertu almost by accident, whilst searching for another lease deal - and I'm really pleased that I did. The people that I dealt with - Simon, initially, then Lisa and latterly Jan... See more

Company replied

Rated 4 out of 5 stars

Very efficient and understood my needs constraints well. Did have the best price in the market at the time. My only constructive feedback would be a more appropriate car become available the week afte... See more

Company replied

Rated 5 out of 5 stars

Just took Delivery of my 1st lease vehicle ever and it was through Vertuleasecars, was a little sceptical of the whole process at first but full marks to Simon Brown and Jannette who both kept me in... See more

Company replied

Rated 3 out of 5 stars

Vertu Seat manager at Derby was quite rude when we enquired about the time scales of our Seat Cupra, he could not find our contract, then asked why we were bothering him as this was not his job, he sa... See more

Company replied

Company details

  1. Car Leasing Service

About Vertuleasecars

Written by the company

At Vertu Lease Cars we offer an affordable way to lease a range of new cars and vans for both personal and business purposes.

We are part of one of the UK’s largest and most established automotive retailers, the Vertu Motors Group. This means that we have access to a wide range of quality vehicles across leading automotive brands, in various styles, specifications and trims. Our team of friendly sales experts will take the time to help find the right vehicle for your specific personal or business requirements.

It’s our goal to take the fuss out of leasing, which is why we will look after all finance documentation and can also arrange delivery of your vehicle to your home or workplace at no extra cost. Rest assured, everything will be taken care of when you choose Vertu Lease Cars.

If you’re looking to lease a new car or van, either personally or for business then contact the team at Vertu Lease Cars today to see how we can help. Browse online or call us on 0330 019 7284.

If you’re already a valued customer of ours, we would love to hear your feedback. Let us know about your experience with Vertu Lease Cars so we can continue to match our customers with their perfect vehicles.

Contact info

4.1

Great

TrustScore 4 out of 5

218 reviews

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4.1

All reviews

(218)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

No hesitation in recommending Vertu

Great experience.

Always gave you a call back, when they said they would.

Friendly and well informed staff.

Best hire price we could find!

June 3, 2017
Unprompted review
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Reply from Vertuleasecars

Hi John & thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and I will pass these wonderful comments back to the team for all to see. Many thanks Phil

Rated 5 out of 5 stars

excellent service

June 2, 2017
Unprompted review
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Reply from Vertuleasecars

Hi Brian, Thank you for leaving us your review, I will feed this back to the branch for you. Kind regards, Chrissy

Rated 1 out of 5 stars

Initial selling response was good but …

Initial selling response was good but follow up communication was very poor and promised delivery failed to be met and I had to push and chase for r revised delivery and never got one, until I was asked to arrange a delivery date for that week. Due to failure to meet delivery albeit order was placed 3 months prior to requirement, I had to hire a car to cover gap between old lease car going and new one arriving.

June 2, 2017
Unprompted review
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Reply from Vertuleasecars

Hi Neil ,

Sorry to hear of this. I would like to investigate this for you, if you can send some further details to digitalcustomerexperience@vertumotors.com i can look into this for you, Regards. Lauren

Rated 5 out of 5 stars

Helpful

Helpful, prompt and personable service throughout.

June 1, 2017
Unprompted review
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Reply from Vertuleasecars

Thank you for taking the time to leave such a great review. Its is appreciated. Thank you, Joe

Rated 5 out of 5 stars

Great

These guys are really good!

June 1, 2017
Unprompted review
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Reply from Vertuleasecars

Hello there. Thank you for taking the time to leave such a great review. Regards, Joe.

Rated 5 out of 5 stars

Great service

Ronnie was helpful and answered any questions I had. He kept me in the loop at all times.

June 1, 2017
Unprompted review
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Reply from Vertuleasecars

Hi Gillian! Thank you for such a great review. Regards, Joe.

Rated 5 out of 5 stars

Very good response excellent …

Very good response excellent communication till we got car transaction went smoothly great thanks vertu

June 1, 2017
Unprompted review
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Reply from Vertuleasecars

Hi, thank you for taking the time to leave a great review. I am glad you found the whole process really easy and hope you enjoy the car. Many Thanks, Chrissy

Rated 5 out of 5 stars

The Customer Service is first class

The Customer Service is first class, information is clear and precise, Actions that were promised actually happened on time etc.

June 1, 2017
Unprompted review
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Reply from Vertuleasecars

Thank you for taking the time to leave such a great review. Regards Joe.

Rated 5 out of 5 stars

Honda CR-V

Shopped around and they gave me the best deal for the vehicle I was after. All done by email and the odd phonecall or two. Had the car a week now and so far all has been plain sailing. From my own experience I would not hesitate to recommend to family and friends.

June 1, 2017
Unprompted review
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Reply from Vertuleasecars

Thank you for taking the time to leave a review. Customer feedback is extremely important to us and your comments will be forwarded on to Management, so they can share with the Team. Many thanks

Rated 5 out of 5 stars

An excellent service

An excellent service! They dealt with all of my issues and questions very well and quickly, and were pleasant people to deal with.

June 1, 2017
Unprompted review
Vertuleasecars logo

Reply from Vertuleasecars

Hi John, thank you for taking the time to leave a great review. I am glad you found the whole process really easy and hope you enjoy the car. Many Thanks, Chrissy

Rated 5 out of 5 stars

Superb reliable company to deal with …

Superb reliable company to deal with there prices beat any one else's no pressure sales people

May 3, 2017
Unprompted review
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Reply from Vertuleasecars

Thank you for taking the time to leave a review. Customer feedback is extremely important to us and your comments will be forwarded on to Management, so they can share with the Team. Many thanks Phil

Rated 4 out of 5 stars

The overall service was excellent and …

The overall service was excellent and Louise was really helpful throughout the process. I'm holding 1 star back only because I have no idea what the service levels will be when returning the vehicle in 3 years time but if it's reasonable then I wouldn't hesitate in using Vertu again, together with the full 5 star rating.

May 3, 2017
Unprompted review
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Reply from Vertuleasecars

Hi Paul, Thank you for taking the time to leave the review, we look forward to seeing you again. Many thanks, Chrissy

Rated 5 out of 5 stars

By far the cheapest quote from over 5 …

By far the cheapest quote from over 5 different companies. The representative I spoke to on the phone and email was very helpful, nice and I think he went above and beyond what I would have expected. Only down side was the overly complicated credit check process which wasn't clear at all and providing proof of id and bank details proved to be an extremely onerous task - had it not been for the Vertu representative I think I would have left the whole process!!

May 3, 2017
Unprompted review
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Reply from Vertuleasecars

Hi Carole and thank you for taking the time to write this review. I am glad to hear that you were pleased with the level of service you received and your comments regarding the credit check will be forwarded on to a member of management to enable them to review this part of the process. Many thanks Phil

Rated 5 out of 5 stars

Excellent service at all times

Excellent service at all times, would definitely recommend

May 3, 2017
Unprompted review
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Reply from Vertuleasecars

Hello Lindsay and thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and are please to hear you would highly recommend us to others. Many thanks Hope.

Rated 5 out of 5 stars

patient, helpful and professional

I've now got my second lease car from Vertu Lease cars. Very professional service. I had gone back and forth a bit on deciding which car to go for. But the sales staff was extremely patient. Big thanks to Andrew Tatters who helped me with initially with the lease - really professional, patient and helpful throughout. A real gent. And also to Louise and Tracy for the smooth delivery of the vehicle. Would highly recommend Vertu Lease.

April 19, 2017
Unprompted review
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Reply from Vertuleasecars

Thank you for leaving a great review. I will ensure that Andrew, Louise and Tracy receive the recognition that they deserve. Thank you, Phil

Rated 5 out of 5 stars

First Class

I had a great experience dealing with Andrew Tatters, the whole deal went smooth from placing the order to taking delivery. The previous bad reviews must be rouge. Thanks again and see you in 3 years for my next car.

April 12, 2017
Unprompted review
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Reply from Vertuleasecars

Hello Mike & thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Andrew's Manager to enable them to share your experience with team. We look forward to dealing with you again in the future and happy motoring! Many thanks Phil

Rated 5 out of 5 stars

Great customer care!!

I dealt with Andrew Tatters and Ole Larson and they are a credit to the company. The information and keeping me updating is brilliant.
Highly recommend them!

April 12, 2017
Unprompted review
Vertuleasecars logo

Reply from Vertuleasecars

Thank you for taking the time to write this review Daniel. I am glad to hear that you were pleased with the level of service you received and will ensure Andrew receives the recognition he deserves. Many thanks Phil

Rated 5 out of 5 stars

Extremely helpful

Very informed about the models of car available and extremely professional and helpful with a personal touch when the choice is made, also very competitively priced.
Would highly recommend to other people and will be looking here again for my next car.

April 7, 2017
Unprompted review
Vertuleasecars logo

Reply from Vertuleasecars

Hello Steve and thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and are please to hear you would highly recommend us to others. Many thanks Phil.

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