Very Reviews 

205,868
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 25,796 reviews, reviewers had a great experience with this company. Many consumers are really pleased with their experience, with praise often directed toward the fast and efficient service provided across the platforms, from ordering to the final delivery. People frequently find the products excellent, detailing great quality and positive attributes, while many appreciate how easy the purchasing and return processes are. However, some customers noted issues with the delivery process, such as paid next-day delivery not arriving on time or deliveries not going to the intended spot. A few other people also felt that there were problems with received items, like damaged packaging or missing parts, and some found customer service interactions unhelpful in resolving issues.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery_service, as opinions on shipping experiences are sharply... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Order

Customers had ambiguous experiences with order processes, highlighting a significant split in feedback. Many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting heavily divided consumer experiences.... See more

Service

Clients share ambiguous opinions on service, reflecting a wide split in customer experiences. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with all items eventually received from my order. However two items delivered through Inpost were left in the foyer of the high rise building where my flat is, right underneath a notice asking d... See more

Rated 4 out of 5 stars

Annoyed as first time ive paid for next day delivery and Evri did not deliver next day I got it a day after. Phoned to complain and Very refunded me the delivery charge. Person on phone was a tad rude... See more

Rated 4 out of 5 stars

Always good value the fact you can try on abd return Arrives quickly although nit happy about postage charges as other catalogue are cheaper in this or dont charge at all.

Rated 5 out of 5 stars

Super fast delivery via InPost. Unfortunately the trousers were too big so I returned them but the process was so quick and easy that it was no hassle at all. I selected which service I wanted and Roy... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Clothing Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Furniture Store

Written by the company

At Very.co.uk you’ll find the latest womens, mens and kids fashion, plus furniture, homewares, electricals and more!


Contact info

3.9

Great

TrustScore 4 out of 5

206K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.9

All reviews

(205,868)

25,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered this item on Wednesday…

I ordered this item on Wednesday evening and received it Friday morning. The item is quite heavy and looks a little old fashioned ed so I’m just debating whether I will keep this over my Phillips where the steam doesn’t work.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute delight

I have been absolutely delighted with my dressing table set from Very- no other way to describe it but delight …. Firstly I had a lovely discount, then an extremely professional and punctual delivery… But most of all I found the dressing table set well made, with really solid wood , well designed to fit the maximum of usage into the smallest possible space. The final bonus is that it matches my bedroom as if specifically designed for it ..

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

VERYS A MEMBER OF THE FAMILY!!

Very ,if u can get an account, dont lose it , has everything you need amd more and if ur skint u Can still get it . The more u buy n.pay the more ur budget/ amount u can lend.will.go up PERFECT for a.fam wiv kids!!!
XMAS ALWAYS SAVED!!

ME..I LOVE IT!!

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Very don’t take notice of how you have run the account for years. They will close your account without telling you. Their heavy goods delivery service is beyond a joke. If you find yourself in a little bit of financial distress don’t tell them because the first thing they do is up the interest rate without telling you, from 40-70% almost. They are money grabbing and have no respect for their customers.
I have never had a late or missed payment in all the years I had been with them.
Avoid at all costs!!!

August 18, 2026
Unprompted review
Rated 3 out of 5 stars

Delivery service

Review

The Dyson was on sale at a really good price, so I was very happy with the purchase. However, the delivery experience with Yodel/InPost was disappointing. The delivery person knocked extremely lightly on the door and didn’t ring the doorbell, even though I have a Ring camera. I only noticed because I thought I heard a noise. By the time I checked, he was already at the next door, so I had to call him back.

Honestly, it gave me the impression that he was trying to leave with the parcel without properly making sure I had received it, which I really didn’t like. The product and price were great, but the delivery experience definitely needs improvement.

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

One parcel was delivered to somewhere…

One parcel was delivered to somewhere else and trying to get and investigation opened correctly has taken 4 phone calls. They now say it will be 4 weeks before I hear anything even though you can quite clearly see from the "proof of delivery" photo of one parcel that was delivered correctly and on the one that has gone missing that it has gone to the wrong house. I now do not have my items or my money back and just sitting and waiting and I may or may not hear anything.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Battery powered hedge cutter

I decided to buy a battery powered hedge cutter and with the 20% off, this was the cheapest supplier. The item was delivered two days after purchase, which I thought was excellent, with regular updates by the courier. Item was in top condition, and I can fully recommend the company for it's choice and service. Superb!

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect item sent was totally let…

Incorrect item sent was totally let down by this company.Ordered a particular set of binoculars for a trip the set arrived was not as ordered. And had no time to correct the error will not be ordering from this company again!

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

A disappointing experience.

I ordered a £142 Tower recycling bin from Very, which unfortunately arrived with several dents. Customer service initially offered a 15% discount to keep the damaged item, eventually increasing this to just 20%, which I declined.

Arranging the return was then unnecessarily frustrating. The call quality was poor due to very loud background noise, there were long periods of silence, and I was given only a 7am–7pm collection window. I was also told I could then wait up to 14 days for my £142 refund.

Products can occasionally be damaged in transit, but what matters is how a retailer puts things right. I expected a much smoother and more customer-focused resolution from Very. A disappointing experience.

August 22, 2026
Unprompted review

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