This is the second time I've had an order sitting pending for a week even though I paid for fast delivery. They're absolutely useless at fulfilling orders and are not capable of doing what you're... See more
Company replied
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AVOID! No quibble refund is a scam. 6 back and forth emails within 14 days of receiving the item and still not being given return details. When Vesternet say they don’t use Trustpilot any m... See more
Company replied
Very helpful online chat support helped me through some odd questions that I had - even going back to their suppliers to confirm some stuff that I was asking rather than just giving me an easy half-... See more
Nothing wrong with Vesternet themselves but, thanks to Brexit, an additional €25 had to be paid on Customs duty here in Ireland. Might be an idea to highlight this on the ordering page. Has made the d... See more
Company replied
Company details
Written by the company
Worlds Premier Smart Home Automation Store, focusing only on the latest wireless sensor network technologies of Z-Wave & Zigbee. We understand how complex it can be to build an automated home, so we make it much simpler by hand-picking the best home security and lighting control components that work right out of the box. All of our home automation products come with a 365 Day Satisfaction Guarantee and Lifetime Technical Support.
Contact info
2.1
Poor
5K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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A lot of available information and easy to order
Navigation on the website is easy, the products contain a lot of useful information, including links to the manuals so that you can confirm that it is fit for purpose before hand.
Delivery was quick and a reasonable price (I didn't reach the free shipment threshold but it is available)
Everything arrived nicely packed without any plastic which is always nice to see.
It is my go to place for z-wave devices :)
February 12, 2022
Great range well structured site and…
Great range well structured site and easy to do business with.
February 11, 2022
Vesternet hosts reviews detailing the…
Vesternet hosts reviews detailing the good and bad points about the products it sells, which is admirable.
The reviews often have a ton of useful information for someone setting up home automation.
January 31, 2022
The usual good service !
January 28, 2022
Good service
January 26, 2022
Easy to order and quick delivery
January 25, 2022
Not really impressed, never get back to you!
Not really impressed, got 2 smoke alarms and the batteries have both died with 3 days. Emailed customer services, still 5 days no response. This is the second time they've been unresponsive, shame really. Time to start looking elsewhere. You pay a premium for the apparently excellent service that never materialise.
January 24, 2022
Unprompted review
Well set out and helpfull website
Well set out and helpfull website. Lots of great products and good prices too!
January 15, 2022
Excellent range of products
January 13, 2022
My goto for all things zwave even…
My goto for all things zwave even though I'm overseas
January 11, 2022
10 years of excellent service
I've been using Vesternet exclusively to supply my automated home devices for over 10 years now. I have always found the service regarding both the ordering process and particularly their techincal support, excellent.
January 8, 2022
Vesternet did really well as usual
Vesternet did really well as usual. Fast delivery, knowledgeable support agents. I would definitely recommend.
December 27, 2021
Excellent service
Everything arrived on time and as expected. Good service, thanks..
December 26, 2021
Amazing website with great support
Amazing company with great guides and first class support! Everything you need for home or business automation. Exceeded expectations and wish I knew about it sooner!
December 23, 2021
Unprompted review
You sold me smart switch 6
You sold me smart switch 6. but that doesn't seem to be supported in the smart things app - I installed it calling it a smart switch 7 and it seems to work!
As far as I can tell, smart switch 7 is only available in euro plug - but why does the app not support the older models?
December 20, 2021
Great selection and prices
Great selection and prices. Any questions answered. Orders always updated and fantastic guides! Magic HA company.
December 18, 2021
good shop for smart home
December 17, 2021
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