This is the second time I've had an order sitting pending for a week even though I paid for fast delivery. They're absolutely useless at fulfilling orders and are not capable of doing what you're... See more
Company replied
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AVOID! No quibble refund is a scam. 6 back and forth emails within 14 days of receiving the item and still not being given return details. When Vesternet say they don’t use Trustpilot any m... See more
Company replied
Very helpful online chat support helped me through some odd questions that I had - even going back to their suppliers to confirm some stuff that I was asking rather than just giving me an easy half-... See more
Nothing wrong with Vesternet themselves but, thanks to Brexit, an additional €25 had to be paid on Customs duty here in Ireland. Might be an idea to highlight this on the ordering page. Has made the d... See more
Company replied
Company details
Written by the company
Worlds Premier Smart Home Automation Store, focusing only on the latest wireless sensor network technologies of Z-Wave & Zigbee. We understand how complex it can be to build an automated home, so we make it much simpler by hand-picking the best home security and lighting control components that work right out of the box. All of our home automation products come with a 365 Day Satisfaction Guarantee and Lifetime Technical Support.
Contact info
2.1
Poor
5K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I feel good
Excellent communication. Great products with lots info/docs provided. Web page is easy to use and logical structure. Delivery and service excellent!
December 16, 2021
Always a good experience
Always a good experience with Vesternet. The new high speed checkout is even better!
December 16, 2021
Unprompted review
Previously good experience with Vesternet not repeated this time
I have previously had very good experience with Vesternet. This time the item has not been delivered nearly three weeks after ordering. It would appear that Vesternet's communication processes need improving to deal with keeping customers in the loop with realistic delivery forecasts during this period of global supply issues.
December 16, 2021
Now you see it, now you don’t.
I came to place an order due to a promotion sent to me. I go to the page, put my items in the cart, get to shipping to be told it doesn’t deliver to me. It is terribly frustrating considering the time I have been waiting for them to return to stock.
December 11, 2021
Reply from Vesternet
Hi Zac,
We're sorry to read this negative review.
However, we are little confused because you say you were unable to place the order due to us not shipping to your country (we ship worldwide).
Yet you were actually able to place the order (ref 4052929403), and you would only have received this invite to review if you did place an order?
Great service!!
December 11, 2021
Quick response on Chat Bubble
Quick response on Chat Bubble , Discount prices if you bundle (Nice surprise) , now waiting for the shipping to happen ...
Happy so far !
December 10, 2021
Unprompted review
Excellent service and technical…
Excellent service and technical support, definitely use again.
December 8, 2021
Perfect as usual
I get almost all my z-wave equipment from Vesternet so when I needed a new z-wave socket for the christmas tree they were the obvious choice. Next day delivery was handy so we could get the lights on the tree as soon as possible and start feeling festive without the need to reach round to unplug or switch off plugs by hand. Plus having the lights automatically on in the morning starts a December day off perfectly!
December 7, 2021
Cant recommend them enough their after…
Cant recommend them enough their after sales support is 2nd to none
December 7, 2021
Unprompted review
Still a great company
Why don't you ask for a review after you dispatch orders??
Order on 26th Nov still yet to be dispatched after a week but charged already. Not up to the usual service level. An email to confirm delay would be been courteous.
Update: thanks for reaching out David. I appreciate the email on the delay and expected delivery time frame.
December 4, 2021
Best site for z-wave devices
Tiny difficulties at first but quickly sorted. Pleasure to do business with. They offer really good prices and advice. Will definitely buy again.
Adrian
December 3, 2021
Reply from Vesternet
Sorry to hear this Adrian, you should have received an automatic system email after ordering to say it wasn't in stock.
We have also reached out to offer compensation for this order too by way of apology.
Custom Taxes within EU applies
Custom Taxes within EU applies, something that is not clearly stated is that if they are shipping internationally custom taxes apply, be careful with it! the product as always is good but took longer than expected.
December 1, 2021
Reply from Vesternet
Sorry to hear that. We ship everything ex VAT from the UK and import VAT / duty is payable on receipt to the courier.
Good website
Good website. Recently ordered a vesternet zigbee switch to replace a light switch, which was delivered within two days.
Great service and can recommend Vesternet.
December 1, 2021
Very good service.
November 28, 2021
Unprompted review
Good advice and upfront support
November 26, 2021
Unprompted review
Excellent communication and follow up…
Excellent communication and follow up team
Thanks and i ‘m looking forward to order more units for my home applications
November 26, 2021
Prompt Delivery
November 24, 2021
Excellent products and fast delivery
Excellent products and fast delivery. We use the Smarthings hub and now have a wide range of smart devices around the home.
November 23, 2021
Nothing wrong with Vesternet themselves…
Nothing wrong with Vesternet themselves but, thanks to Brexit, an additional €25 had to be paid on Customs duty here in Ireland. Might be an idea to highlight this on the ordering page. Has made the device ordered considerably more expensive
November 22, 2021
Reply from Vesternet
Sorry to hear that, as you say it's out of our control. However, we are shortly launching the option to pre-pay taxes in checkout.
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