Everything is 5 star for me except for the price! Great staff, easy to use telephone triage, and good customer support after the event for sorting payment and insurance etc. it's just super expensi... See more
Company replied
Location
Switch locationRosemary Lodge, BA2 5RL Bath, GB
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We have used Vets Now 3 times and on each occasion the service has been excellent. The staff are always friendly and reassuring. The service runs from our usual Vet practice. This means our dogs are r... See more
Company replied
Emergency treatment for my dog, place was empty, receptionist made us sit around corner in the “dog” section. THE PLACE WAS EMPTY!!. Cost over £550 to bandage ear and pain relief until my vet could d... See more
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We were given an immediate appointment. The vet was very thorough in her examination of our dog and informed us what she was checking for and what the implications were. She explained the next steps c... See more
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Company details
About Vets Now - Bath
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Rosemary Lodge, BA2 5RL, Bath, United Kingdom
4.2
Great
82 reviews
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Extortionately expensive
Extortionately expensive! (and had the cheek to add on a donation without asking!)
August 26, 2023
Reply from Vets Now - Bath
Hi, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Well situated practice with very good…
Well situated practice with very good facilities.
Excellent level of service from staff, all of whom were pleasant and courteous.
August 21, 2023
Reply from Vets Now - Bath
Hi Tina, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now - Bath
Hi Louise, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now - Bath
Hi Nicola, thanks so much for your positive feedback. We really appreciate it. We hope you have a great day.
They were so kind and did everything…
They were so kind and did everything they could and more to save my beautiful cat, and even though I lost him they helped me through the whole process of letting him go. I feel they really care for the animals.
August 11, 2023
Reply from Vets Now - Bath
Hi Sarah, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.
Reply from Vets Now - Bath
Hi Paul, thanks so much for your positive feedback. We really appreciate it.
We arrived to the out if hours clinic…
We arrived to the out if hours clinic with a very poorly pup. The staff were brilliant. Welcoming, friendly and reassuring.
August 4, 2023
Reply from Vets Now - Bath
Hi there, we really appreciate you taking the time to leave us a review. We're glad we could be there to help you and your pet.
Scared owners and scared pet needed more 😬
Used for emergency out of hours service and was grateful to have such a service for our poorly dog but found the vet who greeted us to be more interested in sorting out the costs/ finances/ insurance cover than looking at our dog first.
No reassuring manner with our scared and in great pain dog.
Had to leave our dog in their care and didn’t feel confident about it.
August 1, 2023
Unprompted review
Reply from Vets Now - Bath
Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
Reply from Vets Now - Bath
Hi Carolyn, thanks for taking the time to leave us a review. We’re glad we could help you and your pet. Have a good day.
Amazing staff
July 4, 2023
Reply from Vets Now - Bath
Hi , we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Very expensive for the consultation…
Very expensive for the consultation only lasted five minutes
June 29, 2023
Reply from Vets Now - Bath
Hi James, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your case with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The lady vet was calm and reassuring
The lady vet was calm and reassuring. Milo my cat behaved very well.
June 26, 2023
Reply from Vets Now - Bath
Hi, thanks so much for your lovely feedback. We really appreciate it. It’s a pleasure to have helped you and your cat. Have a great day.
Very efficient service from the initial…
Very efficient service from the initial call right through to discharge. Highly compassionate with good communication. The vet and all the team on duty were fabulous and professional. We felt very comfortable leaving our poorly pet in their capable hands! Thank you all!
June 14, 2023
Reply from Vets Now - Bath
Hi James, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
£317 for a consultation and 20 minutes…
£317 for a consultation and 20 minutes of oxygen, ripped off.
June 12, 2023
Reply from Vets Now - Bath
Hi Mihai, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Very efficient service
Very efficient service. Didn’t have to wait too long to be seen. Vet very thorough and reassuring at a worrying time. Like all out of hours services, it’s expensive but so glad it was available at my time if need for my dog.
June 5, 2023
Reply from Vets Now - Bath
Hi Anna, we really appreciate your kind words. We’re glad we could help you and your dog. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
A very good and efficient service but…
A very good and efficient service but very expensive
May 22, 2023
Reply from Vets Now - Bath
Hi Karen, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Reply from Vets Now - Bath
Hi Jo, thanks so much for your positive feedback. We really appreciate it. We hope you have a great day.
LEECHES
LEECHES. NO LOVE FOR ANIMALS AT ALL.....RIP YOU OFF WITH THE COLLABORATION OF HALE VETS, CORSHAM, WILTS. DON'T GO TO EITHER.
January 16, 2023
Unprompted review
Reply from Vets Now - Bath
Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
It's all about money!!
Absolutely atrocious company, during the whole ordeal of my mum's cat being admitted through rosemary lodge veterinary hospital, they were constantly demanding money, we always paid and yet they always demanded more. In the end we lost our beloved 4 year old cat and it is this company and rosemary lodge that I am holding responsible, when they sent a condolence card they couldn't even get our surname right first time. Between them and rosemary lodge they took £6000 from my family and still we lost our cat!! Steer clear of this company. Even when you complain they make a right hash of it and need 35 days to tell me who messed up and why our 4 year old cat lost his life!!
March 29, 2023
Unprompted review
Reply from Vets Now - Bath
Hi Julie, thank you for taking the time to leave a review. I can see that our Complaints team are looking into your concerns and will be in touch once they carry out a full investigation.
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