Vets Now Reviews 

On Site Staff: Excellent care, very helpful, wonderful and very skilled people.

Vets Now as company:
Absolute rip-offs. Almost £400 just to be seen on a Sunday lunchtime. This is before treatment and medication.

Then every medication had it's own £20 separate "handling fee" added to the price of the medication itself. In several cases this was THE SAME as the cost of the medication itself.

Bare in mind this was an already-staffed surgery. Our arrival did not require an emergency vet to leave halfway through dinner with the kids and race to the surgery.

I called the surgery the following day when the main (non Vets Now) staff were in and confirmed the prices were wildly inflated above standard and that there is no handling fee on medications (for in-hours visits).

It is standard practice for out-of-hours to charge extra, mostly because they know they can, but the level to which Vets Now have inflated and invented costs is shameful.

The diagnosis and treatment were incorrect and the test results not sent to the registered downland vet practice

Vets were perfect my issue is the fact even though we had insurance that would pay directly for the emergency treatment we were told its discretionary and we had to pay there and then.

Fantastic vets and receptionist
Very thorough and listened to our concerns
Kim Helen Jo

Cold and emotionless staff and vets. Vet we saw I felt was heartless and blunt in her diagnosis. Our cat already had a tumour so we were extremely upset to have to bring him in as an emergency and the whole experience was just awful. No comparison or sympathy felt from any of the staff. Just like robots doing a job! My advice would be to retrain or change jobs because when someone is bringing their beloved pet to an emergency they are already upset, they need to seriously show a little compassion. Totally horrible experience. Would never use again!
Consultation fee is extortionate too! I know it’s out of hours but that’s nearly 5 times.

Emergency service is good and helps to relieve the worry. Only downside was the length of the wait time before being triaged, when the practice didn't seem to be very busy. However, no complaints really, and grateful for the service, and the receptionist was vey friendly and helpful. Thank-you.

I can’t praise the vet and staff enough for looking after my dog in what was a very stressful time.
They were so caring and I knew she was in safe hands.

Prices are ridiculous, when offered to pay x amount and the rest later, I was told ‘this isn’t a charity’ which was disrespectful and dismissive we felt judged and made to feel ashamed

Charged me £147 for 5 days worth of painkillers and antibiotics for my cat. Already paid £500 the day before and came in just to collect the medication disgusted at the price being so clearly inflated for no reason

It was a very busy clinic and every one was very helpful and caring.

Saw vet within 30 mins of initial out of hours phone call. Very good service. Vet explained everything. Very friendly and great with my dog.

My dog was bitten by an adder on wednesday evening in the forest. I called en-route, arrived and the vet was waiting.

They did a thorough assessment, explained all the treatment and kept me updated when she was hospitalised.

Their amazing work and knowledge saved my dog's life.

Very quick appointment and a very professional and empathetic vet who was clear in her diagnosis
Louie was clearly treated very quickly even though the practice was busy that evening

Its ones nightmare when your beloved pet gets ill out of hours.
We were referred to Vets Now in Hadley, Shropshire. Met at the door by a very kind associate.
Our concerns regarding Toby were attended to with expert care. Meds administered and medicine to take home. Reassuring us of his medical needs.
Excellent!
Highly recommend this Veterinary!
Many thanks,
Ann, Duncan & Toby Talbot

Very caring and sympathetic to us and our dog with the difficult situation . Had no worries leaving our dog in their care.

I felt my dog was in safe hands as soon as I arrived, she was quickly examined and diagnosed and recommended treatments were carried out. Afterwards, things were helpfully explained and I left feeling much less concerned.

Prompt service through out from start to finish

Can’t thank the team enough at Vets now Glasgow. They have been kind and caring throughout the passing of our dog, anytime I’ve phoned with a question they were always more than helpful. All you need is kindness and that’s what we were shown during this sad time! Thank you all.

Vets now were absolutely brilliant with my Felix was really worried about my fur baby as he was having seizures and they eased my mind and told me he needed to go on two medication and I had to see my vet the next day my poor boy has just started to get epilepsy the staff were brilliant all of them keep up the good work many thanks 👍

Our dog received the best care BUT the cost is extortionate, I know they are an out of hours vets but I can’t see how the cost is justified