Vets NowReviews 

Poor advice. Wrong diagnosis. Inconsistent advice from vets. Really poor. I won't use again unless I really have no other choice.

Ruth was just fantastic from start to finish
Went on on an emergency birthing for my dog
Kept me well aware of ongoing costs before they happened and even tried a final push before had to resort to a C section for the one remaining pup
The invoice was different in cost than Ruth had originally told me and it was changed instantly
Proffessional from start to finish
Had 8 healthy pups and my girl is recovering well
If there was a coffeee machine that would have been useful as I was there from 1 am till 10 am
However that said day staff did offer me a drink when they came in at 8am

Having attended the vets with my dog after she broke her leg, I could not discourage anyone enough from using this place. The vet I saw was only concerned with trying to get as much money as physically possible from me, and when I said I couldn’t afford to leave my dog over night (£1100) I was guilted heavily before my dog was given back to me. They even added on £100 to give her water. This was a horrible experience which was stressful enough and made 100 times worse by attending here. My dog is now making a great recovery attending my regular vets practice despite being told I shouldn’t be taking her home to look after myself. If you need emergency treatment for your pet, please don’t attend here

From booking in at reception to the nurses and vet, all absolutely fantastic, listened to everything we said, from our dogs fear of strangers to strange environments to the problem we rushed her in for, she was taken straight to a room and canulated and settled down on a lovely rug. Can't fault the emergency care we were given. Thank you from us all

Lovely vets in an emergency. Wait times were long though. 5 hours in total, but good advice and very thorough.

My dog had a seizure and I called and got straight through. After answering which felt like a lot of questions (probably wasn’t as I was panicking) I was send the details and directions on how to get to my nearest center. I got there and the staff were amazing we were seen straight away and looked after. Calmed me down and Enzo was fine and happy and they put my mind at ease that he was safe and well enough to go home, they recommended I take him to the vet the following day which I did and we are looking at further tests but the service I got on the night when I needed it most was fantastic.

Good experience. The lady that did our triage didn’t seem to confident in her role, however the Vet was absolutely spot on!

Vet Elise was so lovely with my dog. Her manner was kind and gentle. She kept me fully informed during my dogs overnight stay. Lovely lady. Thank you…

This was a very expensive consultation that provided no value.

After waiting over an hour to be seen, I felt there was very little interest in investigating the issue I had actually brought my dog in for. Instead, the focus seemed to be on discussing and proposing treatment for unrelated issues, while the reason for my visit had little attention.

£324 later, I left with no answers and feeling like nobody was particularly interested in why I was there in the first place. I understand emergency vets are expensive, but I expected a lot more care, attention and reassurance.

Based on my experience, I would not recommend.

Long wait, waste of time, cash grab

First time I have had to use vetsnow staff were very helpful and nice

They were happy to see our kitten at very short notice. At out of hours time. Only downside was it came with a very high cost.

Very caring and compassionate staff. I'd have happily given 5 stars, however the fees are extortionate. Having to go there in an emergency is terrifying enough and then you're hit by a massive bill.

During our time of worry, all the staff were amazing and very reassuring and helpful. The vet we saw was so calming, and treated us all with the upmost of respect.

Staff were all so friendly, patient and understanding. The vets looking after our cat, Kelly and Siobhan, were excellent at their job and experts in their field.
We can’t thank you all enough.

Speedy, friendly and very reassuring thanks!

from my initial phone call inquiry, everything was laid out clearly for me, directions, what to expect, etc. When I arrived, I was seen immediately as no one else was waiting. The vet was thorough and clear and sorted my cat Goose out.

We were seen quickly by sympathetic staff. My dear pugs eye was completely hanging out. I did feel she should have been kept in longer, on oxygen, as her breathing was very bad for some hours after discharge.
She is still very much in the recovery stage as her eye was removed. Fingers crossed.

Cannot fault the service at all they were brilliant. The staff were excellent.
My issue is the cost. To remove a grass seed was £625.
Absolutely scandalous!
No wonder this country is having so many problems!!!

DO NOT TAKE YOUR PET HERE!!
The most disappointing part of my experience with Vets Now wasn’t even the treatment itself – it was the complaint investigation afterwards.

The response I received was full of contradictions. On one hand, they admitted that side effects should have been discussed before treatment and acknowledged communication failings. They also stated that a reaction to the medication could not be ruled out. Yet somehow they still concluded that nobody had done anything wrong.

The complaint response also contained factual inaccuracies, including stating that my dog’s symptoms appeared around 12 hours after treatment when I had repeatedly explained they began around 6–7 hours afterwards. If basic facts are recorded incorrectly, it raises serious questions about how thoroughly the complaint was investigated.

What frustrated me further was that the investigation appeared willing to accept staff recollections as fact while dismissing concerns raised by me, despite there being no call recordings available to verify what was actually said.

The overall impression was not of an independent or impartial investigation, but of a process designed to defend the actions of colleagues regardless of the evidence presented.

I can accept mistakes. What I cannot accept is a complaint response that acknowledges failings throughout the letter and then concludes that everything was handled appropriately.

For that reason, I have lost confidence in both Vets Now’s complaints process and its willingness to take accountability when concerns are raised.