Vets NowReviews 

I can't thank the team enough for the care and kindness they showed my cat and me during a really stressful time.
I'd only just landed home at 3am when I realised my elderly cat needed urgent veterinary attention. I'd never had to use an emergency vet before, so I was feeling worried and didn't know what to expect.
My cat absolutely hates being in a carrier, so I brought him in wearing a harness instead. The lady who looked after him was so lovely and patient with him from the moment we arrived. She was gentle, caring and made us both feel at ease.
What stood out most was that I genuinely felt like she cared about him. She treated him with such kindness and compassion, and that meant the world to me.
Thank you so much for everything you did for us. I'm incredibly grateful for the support and care we received.

My comment is based upon a nieghbour's latest vet visit. Sadly their dog had to be put down, the cost £200. This was just a straight animal euthansia!!! I was a bit shocked at the price. No more than emotional robbery, I will not name the vets only to say it was local and in the Medway towns UK.

I needed out of hours treatment for my cats and the matter was dealt with quickly and expertly

I had to attend the out of hours service for the first time with my dog last week! Shocking how much it cost just to be seen. I was quoted £213 on the phone before settling off and then was charged £313 and that was without any medication issued! But it says in their terms you will be given an estimated fee! No fault of the staff but these prices are ridiculous because of course we are going to pay them as we love our pets.

Staff were very helpful and kind
Was seen as quickly as they could see us.

Receptionist was very helpful and professional

Speedy response to an emergency in the early hours-excellent service. A very grateful client. Cat doing well.

When our beloved cat, of 18 years, passed away at home it was traumatic to say the least. It was over a weekend and our own vets were unavailable. The team at Vets Now could not have done enough for us. They made us feel welcome and gave us the time needed, they went above and beyond.
Following on from the process we received a heart felt message in a beautiful card and this was very much appreciated.
I can only say the biggest thank you to such wonderful people at a very difficult time for our family.

All about the money

Fantastic service very polite

Fabulous service. Calm and collected and were supportive and explained everything clearly. Made a stressful time much easier for me

All the staff were understanding and helpful at a very stressful time and thankfully everything was fine with our dog.

We went to the emergency room with a suspected ear infection. The dog was howling profusely. He received antibiotics in one ear and an injection on the spot. Later, when the injection wore off, the dog continued howling. We called to say something was wrong. They said we could come back and pay another 400 or so for a new appointment. It was a joke. Luckily, our vet started in the morning and we went. It turned out the infection was in both ears, not just one. The antibiotic may have been accurate, but the diagnosis was incomplete. Our vet gave the dog painkillers and anti-inflammatory tablets for a few days, and he finally stopped howling in pain. The emergency room service was nice, but the doctor's competence for the price left much to be desired, as the help and diagnosis were incomplete, and the dog continued to suffer.

The vets at vets now have saved
My beautiful little dachshunds life, she was stung by a bee and went into anaphylaxis shock. I found her collapsed on my lawn. They were marvellous and saved her life, I will be forever great full. Xxxxx

Great vet knew straight away what was wrong with our dog. Very understanding and kind. Also nurse too.

Treated for minor injury but charged for full-scale emergency. I started a change petition in light of my experience at Vets-Now. All the same practices carry the same charging policy. They're a rip off, and profit off grief

Staff were kind, caring extremely helpful and supportive. Service was exceptional. I wouldn’t hesitate to recommend them.

The appointment was exhorbitantly expensive and the quality was poor as the clips holding the skin in place fell out soon afterwards and the fur was not shaved around the wound. We had to take our dog to our local vet who was able to tidy it all up.
Vets-now were late in completing the PetPlan Insurance Claim form. Overall it was an expensive visit and we would not recommend Vets-Now to anyone.

What an incredible vet Jasmine is!!!

Never been to Vets Now in Nottingham before, but when our dog broke his leg and we were in shock, the receptionist and the vet we saw, bought calm where there was chaos. Cannot give enough praise and thanks to them, we were so glad they were there, thank you from the bottom of our hearts

I’m not sure about vets now. I’ve had mixed experiences at Willet House in Staines. The first visit vet and receptionist was very professional, and second visit vet and reception staff not so. It’s extremely expensive not to be taken seriously or joked about. I’m seeking an alternative emergency practice to try.