Very friendly and helpful staff especially as it was a late night emergency visit, got my hound sorted out with ease good vibe and a nice place. Would recommend.
Company replied
Location
Switch locationInside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ Eastbourne, GB
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See what reviewers are saying
The staff were professional, capable, caring and gave my puppy good treatment. They made me feel confident that my puppy was in good hands. Even though they were very busy they were patient, kind and... See more
Company replied
We took our dear little Cavalier to Vets Now on the August bank holiday,because she has massively large runny poops with lots of blood which came on without any warning. They treated her but she di... See more
Company replied
Absolute extortion. Everyone there was very kind and calm for sure but after being referred by online vet, the vet we saw didn’t seem to have the same up to date knowledge and just gave basic monit... See more
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Company details
About Vets Now - Eastbourne
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ, Eastbourne, United Kingdom
- 01323 325168
4.3
Excellent
202 reviews
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We didnt really get an answer on what…
We didnt really get an answer on what was wrong with our cat. He did get antibiotics but the bill was crazy....472 £ thank goodness we have insurance.
staff were very nice
May 8, 2023
Reply from Vets Now - Eastbourne
Hi, we really appreciate you taking the time to leave us a review. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Excellent service but within 48 hours I…
Excellent service but within 48 hours I was bombarded with texts and emails about payment even though it was going through insurance and I had paid £250 - well above the excess on my policy
May 2, 2023
Unprompted review
Reply from Vets Now - Eastbourne
Hi Diane, thanks for sharing your experience with us. We’re sorry to hear you’re unhappy with the post-visit communication from us. If you would like to discuss your experience further then please contact us at enquiriesteam@vets-now.com indicating which clinic you attended, your pet’s name and the first line of your home address.
Could not have asked for better care…
Could not have asked for better care ,the vet and her assistant were brilliant in what was a stressful situation
May 8, 2023
Reply from Vets Now - Eastbourne
Hi there, we're happy you found our staff to be so supportive during your experience here at Vets Now.
My dog was very happy to be at the…
My dog was very happy to be at the vets. She was treated with love and empathy, I was told all that would happen to her, in the way of treatment. I left my dog overnight with confidence in the knowledge she would be well cared for.
April 26, 2023
Reply from Vets Now - Eastbourne
Hi Penelope, we really appreciate you taking the time to leave us a review. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. Have a lovely day.
The staff were very welcoming and…
The staff were very welcoming and helpful. Nothing was too much trouble. The vets were very attentive and thorough and I felt my pet was in safe hands, especially as this was an emergency visit due our Vets being closed over the bank holiday weekend.
April 30, 2023
Reply from Vets Now - Eastbourne
Hi Christine, thanks so much for your positive feedback. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
BH Monday We called BH Monday a couple if hours…
We called BH Monday a couple if hours later Casper had been seen had antibiotics and painkillers with clear guidance in what next steps with our own vet.
We were so worried when we called and we are in the hands of finding out what is wrong with him but are very grateful for the emergency service and the efficiency and kindness shown to us
D. Lewis
April 30, 2023
Reply from Vets Now - Eastbourne
Hi Deborah, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team. Have a lovely day.
Very thorough consultation and lots of…
Very thorough consultation and lots of information given on possible conditions and treatment options. I felt very confident leaving my pet with them and they looked after him really well.
April 20, 2023
Reply from Vets Now - Eastbourne
Hi Nikki, thanks so much for your positive feedback. We really appreciate it. We’re glad you were happy with the service provided by our team, it’s a pleasure to have helped you and your pet. Have a great day.
I don't normally write reviews but in…
I don't normally write reviews but in this occasion I wanted to praise the vet we saw as he was absolutely amazing and showed real interest and compassion in helping and treating our dog. His treatment was first class and comprehensive and he explained what had happened and what he was doing to treat him.
May 1, 2023
Reply from Vets Now - Eastbourne
Hi Kevin, thanks so much for your positive feedback. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We’ll be sure to pass on your encouraging feedback to our team.
Excellent care
April 30, 2023
Reply from Vets Now - Eastbourne
Hi Nicky, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
During a worrying time gave me…
During a worrying time gave me reassurance, compassion and confidence. Staff were lovely , nothing to much of a problem and cared for my pet amazingly.
April 23, 2023
Reply from Vets Now - Eastbourne
Hi Sharon, we really appreciate your kind words. Our team are all passionate about pets and their welfare. They’ll be glad to hear you were so happy with their service.
Brilliant
Quick response, lovely friendly vets and staff. And treated my dog wonderfully.
April 21, 2023
Reply from Vets Now - Eastbourne
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Disappointed
After having the video call consultation and being advised to get to the vet ASAP, we were kept waiting (no one else waiting) and when we were seen, the vet lacked any bedside manner.
He made us feel like we were wasting his time and said "this isn't an emergency" yet happy to charge the emergency fee.
On a positive side the nurse was kind, helpful and compassionate.
We left feeling very disappointed and let down with the Vet.
April 20, 2023
Reply from Vets Now - Eastbourne
Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
Excellent caring staff.
April 18, 2023
Reply from Vets Now - Eastbourne
Hi Sue, Thanks so much for your positive feedback. We really appreciate it.
Superb Service
An Outstanding team on duty, despite being busy the call, was answered straight away and we were offered immediate support, the team was caring and so helpful to our dog Polly, and helped her recover.
April 17, 2023
Reply from Vets Now - Eastbourne
I hope Polly is feeling better, thank you for your review
Reply from Vets Now - Eastbourne
Hi Diane, thanks so much for your positive feedback. We really appreciate it. We’ll be sure to pass on your encouraging feedback to our team.
Very good experience
Jessica was a fantastic and reassuring vet who really took the time to understand and address my concerns, as well as comfort my distressed puppy. The reception staff were friendly and professional.
April 14, 2023
Reply from Vets Now - Eastbourne
Hi Seb, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.
Fantastic service from the vets
Fantastic service from the vets
we saw. So kind and helpful
April 13, 2023
Reply from Vets Now - Eastbourne
Hi Joanne, thanks so much for your positive feedback. We really appreciate it.
Excellent service
From the first phone call everything was great. The receptionist/nurse and the vet were personable and knowledgeable. A very caring practice I would recommend.
April 9, 2023
Reply from Vets Now - Eastbourne
Hi, thanks for sharing your feedback. I’m so pleased our team could be there for you when you needed us most.
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