Vets Now Reviews 

Difficult time for us made easier by this vets!

Immediate help and reassurance given when needed.

The care I had from the OOH vet was ok but the fact I had to travel 40 minutes to a different county as my GP vets don't offer OOH and this was the nearest I was signposted to, plus I was holding on the phone line for 20 minutes, it's a miracle my cat didn't die. It then cost me £412 - which mostly encompassed an extortionate £302.50 consultation fee and an extra £35 admin fee for them to process the insurance claim, even though I'd paid them upfront, it felt like a company taking advantage of a very sick animal for grotesque amounts of profit. A phonecall was made today today to a local vet in my town who accept unregistered emergency patients OOH for a £99 fee. I don't think I need to say anymore about this company. I feel very taken advantage of. It's disgusting practice.

From initial phone call we were seen quickly and received excellent care and attention The staff were very helpful The Vet was very thorough . Bit pricey though !! Regards

Very helpful in answering our concerns on reception regarding the situation with our standard poodle. Having been told that the vet would be waiting at the vets now surgery we arrived with support from all the staff at the vets.after a thorough examination and care from the vet and nurse the outcome was a relief to our concerns. The vet and staff are very caring and professional.

All the staff there are great, especially the nurse we saw. She was thorough with her examination of our dog and explained what we needed to do.
Our dog felt very assured by the nurse & even enjoyed her visit!

I found a cat on the side of the road and they took it for a vet check

They were very kind and understanding on the phone, I didn't wait long at the vet's to be seen, and the vet was very good, giving me plenty of options for treatment of my dog. A very positive experience, cost was the one down side

Excellent service. The vet and her team were so caring and did everything possible to support our dog during his illness.
First class service.

My dog was took to Vetsnow late night at around 10.30pm on 30/7/26 . There was nothing wrong with the treatment he received, however, we have tried to claim the cost of £1300.00 via our insurance and Vetsnow have still not sent the itemised documentation to our insurance company, who have sent 2 requests for information.
Our dog required an overnight stay at vetsnow, followed by another overnight stay at our own vet. Our own vet sorted our claim immediately and payment was sent to us within 4 days. Given the total sum of costs, vetsnow are causing us considerable anxiety. I have sent several emails to request immediate action, but to date my claim remains ongoing.
Vetsnow expect payment straight away for treatment but are not as considerate when it comes to ensuring their customers receive insurance payments to cover veterinary costs that, are in most cases, unaffordable.

The veterinary care is fine - it’s the fees that are nothing less than extortion in a crisis.

A fee of £300 for a total of 35 minutes’ consultation at 1130 on a Sunday morning (because of course, pets get sick on Sundays too) is disgraceful and just over 4x a typical consultation fee at our vets any other day of the week. This is described on the invoice:

“….The OOH fee comprises 75% of
this cost.”

My pet means everything to me, so of course, you have no choice but to pay. I’m sure commercially, exploiting the desperate makes great sense. But it’s morally reprehensible and arguably not aligned to the RCVS professional standards.

No complaint with the service - the staff are always great and the care is fine. There’s just no way to morally justify the fee.

If I could put 0 stars I would. Was informed to bring my dog here to get help for an open wound on his shoulder/neck. We informed the vets before arriving that he won’t allow a collar/leash on him. They then ambushed him and tried to put a lead around his neck even after we told them he wouldn’t allow it. The vet then didn’t even attempt to assess him or look at the open wound. Then told us they can’t deal with skin problems and then had the privilege of charging us £80 for a cream that probably won’t work. We were given dirty looks by two member of the staff who tried to put the lead around him. Horrible experience wouldn’t recommend this vet at all.

After a recent emergency visit,I cannot fault the excellent veterinary care,and friendliness of the staff
All was good,no cause for complaint,and my dog was well cared for.
However,nearly 2 weeks later,I’m still waiting for Vets Now to respond to my insurers.On the same day ,my dog was also treated by his usual vet practice,and that claim was dealt with promptly,payment received within a few days
I’ve now had 2 emails from my insurer saying
” they’ve chased them up twice’’,and will do so again in 5 days time .I have also contacted Vets Now and been told it’s being dealt with.
Whilst I understand there is probably a timescale they work to,it’s not acceptable to have to wait this long.
I had to pay up front a large amount of money to start with,money I did not have and needed to borrow.
At a time when vet practices ( especially the larger ones )are being seen in a less favourable light,especially regarding the huge costs,it would be in their best interests to sort reimbursement a lot quicker.The very first question we always get asked is
‘Do you have insurance?’
Yes I do.
But having to find £500 upfront means insurance doesn’t help at this point
Please Vets Now,aim to do better
We love our pets,but are not made of money.

Prompt intervention and treatment . Sensitive and caring staff
Professional

The staff were very helpful, honest and considerate. Not money grabbing. Would definitely recommend them

Very prompt, thorough service. Also very expensive.

Vets now is a licence to print money. The amounts they charge bear no resemblance to the actual treatments. As it’s out of hours they can charge these astronomical prices. It is a business not a vets and money is the priority not the animals.
It really needs investigating.

Excellent service . Friendly staff Dealt with our dog promptly and with care just knocked a star off because it was so expensive .

Perfect care for my dog