Vets Now - Middlesbrough Reviews 116

TrustScore 4 out of 5

4.2

Sopwith Close, Preston Farm Industrial Estate, TS18 3TT Stockton-On-Tees, GB


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Rated 5 out of 5 stars

I rang Middlesbrough branch on Good Friday as 2 dogs were running free on our nearby campsite - was given really good advice and they were willing to take the dogs. Dog warden services and local counc... See more

Company replied

Rated 5 out of 5 stars

Despite the late hour of calling (around 22.30), the response was prompt and very helpful. We arranged to take our poorly dog to be checked over by one of their vet team. Quick attention, throu... See more

Company replied

Rated 4 out of 5 stars

I have no complaints whatsoever about the treatment received at Vets Now. Time was taken to explain our options and staff were very caring, compassionate and honest. We did not have to wait that lon... See more

Company replied

Rated 5 out of 5 stars

Model professionals from start to finish, despite us appearing when you could hopefully be sleeping off excesses on Christmas Day, Our dog was compassionately and skilfully cared for and we were seen... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Middlesbrough

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • Sopwith Close, Preston Farm Industrial Estate, TS18 3TT, Stockton-On-Tees, United Kingdom

  • 01642 269398

4.2

Great

TrustScore 4 out of 5

116 reviews

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Rated 5 out of 5 stars

I am so grateful to this service for…

I am so grateful to this service for being open. My dog went in full of pain , the vet gave her a jab and some tablets and she's ok now.

April 22, 2025
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Reply from Vets Now - Middlesbrough

Hi Diane, thanks so much for your lovely feedback, it’s great to hear our team were able to help and that your pet is doing well.

Rated 5 out of 5 stars

Everything was explained the price was…

Everything was explained the price was given before any work was done and everything was about my dog and what was best for her I can’t thank the staff enough

April 20, 2025
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Reply from Vets Now - Middlesbrough

Hi Susan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Peppa

Hannah the vet that looked after Peppa was great , also the reception staff were very friendly.
Unfortunately what they did couldn't help our girl.

April 13, 2025
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Reply from Vets Now - Middlesbrough

Hi Steven, thanks for taking the time to leave us a review. We really appreciate it. Take care.

Rated 5 out of 5 stars

Big thankyou for your care

I recently took my dog to vets now Middlesbrough for an emergency c-section in the middle of the night. They were very helpful & informative. They spared no time helping my girl in whelp when i called them as she started to struggle after having 1 puppy.
I did ask how much it would be & they gave me a guide of 2 figures of what it could come to. I had the majority of the amount they said about & they continued to treat my dog with the best care.
A few hours later they called me to say everything had gone well & I could collect my girl with her litter too. We didn't expect any other puppies to survive other than the 1 she'd had so that was lovely news. My girl was spayed at the same time as the section which didn't cost no extra. The total amount was extremely reasonable for out of hours service & saving my girls life plus her puppies too.
She was given time to come around from the GA & sent home with antibiotics, pain killers & advice of how to ensure she continues to do well until a vet checked her over in a few days.
I was so worried for my girl when I took her in as situations like she was in could have gone alot worse. We lost the puppy that was stuck but our girl was saved & cared for perfectly.
Thankyou, Middlesbrough Vets Now Emeregncy team!

April 6, 2025
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Reply from Vets Now - Middlesbrough

Hi Charlotte, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Really good with my dog as he gets very…

Really good with my dog as he gets very stressed at the vets .took time with my dog

April 8, 2025
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Reply from Vets Now - Middlesbrough

Hi Jean, many thanks for your positive feedback. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Excellent and caring service from a lovely team

Despite the late hour of calling (around 22.30), the response was prompt and very helpful.
We arranged to take our poorly dog to be checked over by one of their vet team.
Quick attention, through check over with bloods taken.
Diagnosis and appropriate medication provided with an explanation and helpful notes.
Excellent all round.
Recommended

March 30, 2025
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Reply from Vets Now - Middlesbrough

Hi David, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 3 out of 5 stars

It was easy to contact them and get an…

It was easy to contact them and get an emergency appointment. However I was blown away at the price estimate for my cats injury. I didn’t want to pay this exuberant amount, so he was given pain killers etc and made comfortable and I took him home. I returned the next morning for him to have stitches and undergo an operation, which was cheaper as done through my normal vet.

March 21, 2025
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Reply from Vets Now - Middlesbrough

Hi Julie, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Out of hours treatment

Excellent efficient service, didn't have to wait long for my pup to be treated. Kind an reassuring, put me at ease and my pup was made to feel calm and safe.

March 21, 2025
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Reply from Vets Now - Middlesbrough

Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

My partner was extremely happy with the…

My partner was extremely happy with the amazing work and care that the vet and team give to our frenchie mazza. We are very happy with the care she received that put her back on the road to a full recovery. Amazing people thank you so much for all your help.

March 16, 2025
Unprompted review
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Reply from Vets Now - Middlesbrough

Hi Paula, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very caring and honest.

March 4, 2025
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Reply from Vets Now - Middlesbrough

Hi Emily, we really appreciate your kind words. We hope you have a great day.

Rated 5 out of 5 stars

The vet Hannah was wonderful and put my…

The vet Hannah was wonderful and put my mind at rest. Took very good care of of my sons dog and made my visit a less stressful experience.

February 25, 2025
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Reply from Vets Now - Middlesbrough

HI Jacqui, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 2 out of 5 stars

Overnigt stay…

Was a hand over for an overnight stay after an op, got there 9.30 at night, upset about my poorly pet, all they were interested in was how much insurance I had, had to find my policy to prove I'd not missed any payments, no exclusions on it, wanted I'd that I didn't have on me, wanted a huge deposit there and then, after 11pm when I got away from there with a 30 mile drive home to return at 8am to collect my pet at a cost of £800 and forms to sign saying if my insurance won't pay up I'd get the bill, seem more interested in the money than the actual pets health, felt degraded when I left as well as upsets

February 19, 2025
Unprompted review
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Reply from Vets Now - Middlesbrough

Hi Elise, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concern

Rated 5 out of 5 stars

Pain assessed and treated.

Examined promptly, pain relief administered, bloods tested and treatment plan agreed.

February 12, 2025
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Reply from Vets Now - Middlesbrough

Hi Mr Thornton, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

The man vet

The man vet, was great, he made our day put our mind at rest Jess is a lot better now thank you very much x

February 11, 2025
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Reply from Vets Now - Middlesbrough

Hi Carl, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Jess. Have a great day.

Rated 5 out of 5 stars

We were seen very promptly

We were seen very promptly. Treatment plan, care and fees were all explained well. My dog was very well looked after.

February 10, 2025
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Reply from Vets Now - Middlesbrough

Hi Rachel, thanks for taking the time to leave us a review. We really appreciate it. We hope you have a lovely day.

Rated 5 out of 5 stars

professional and caring

Great Staff. Very knowledgeable and treated us with empathy and care. Couldn't ask for more.

February 9, 2025
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Reply from Vets Now - Middlesbrough

Hi, thanks for taking the time to leave us a review. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.

Rated 5 out of 5 stars

Rocky the Guinea Pig's Near-Miss

Quick response to a potential life threatening situation with a young guinea pig. The Vet was compassionate and explained fully what caused our pet to become unwell, and gave clear advice on how to avoid this in the future. Very happy with the service.

January 31, 2025
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Reply from Vets Now - Middlesbrough

Hi there, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet.

Rated 5 out of 5 stars

A Great vets …

The practice was really easy to get to ,the Staff were great , the processes and possible outcomes were explained very clearly, blood tests were taken and came back very quickly and thankfully our dog had a positive outcome .
In our experience a really good practice and many thanks go out to them .

January 25, 2025
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Reply from Vets Now - Middlesbrough

Hi Mark, thanks so much for your positive feedback. We really appreciate it.

Rated 5 out of 5 stars

Saturday night vet trip!!

We had to take our little cavapoo to the ooh vets on Saturday night....she was quite poorly. The vet nurse and vet were great...bloods taken, temp, tummy checked. They considered keeping her in, but let us take her home with medication and told to bring her back if she got worse, Sunday she just slept....thankfully today (monday)she is getting better. Rather expensive trip to the vets, but it was needed.

January 18, 2025
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Reply from Vets Now - Middlesbrough

Hi Marie, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

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