Excellent service from our initial phone call, to seeing the vets as an emergency on a Sunday. Our dog has anxiety issues and the staff and vet were brilliant with him and managed to remove a stick fr... See more
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Absolutely fantastic vets, quick and very proffessional, cant thank them enough for dealing with our little Luna who had a complete change in behaviour alongside vomiting and diarrhea. 40 mins after a... See more
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Amazing. The staff at Vets Now Newport were incredible when my rabbit, Wes, who went into Gut Statis following a routine castration. They were friendly, knowledgeable & so professional. All staff ha... See more
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The staff were friendly but the costs are ridiculous. I accept that you pay more for out of hours care but the prices charges by Vets Now really are hard to justify. Our cat was taken in with breat... See more
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Company details
About Vets Now - Newport
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Langstone Business Village, NP18 2LH, Newport, United Kingdom
- 01633 376318
4.5
Excellent
364 reviews
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Saved our boys life
Honestly, to put it lightly, you all saved our Lennies life this weekend. After Vets4Pets didn’t help Lennie very much and he became so weak we really thought it was the end but you all sorted him out. I couldn’t more highly recommend all of the vets who looked after the cheeky chappy even if he was a bit of a pain for you at the end!
August 4, 2025
Reply from Vets Now - Newport
Hi Jackie, We're so glad we were there for you and Lennie when you needed us the most. We will be sure to pass on you lovely comments to the team. Take care.
Very helpful over the phone before I…
Very helpful over the phone before I attended, explained the prices, as it was a Sunday £302 consultation... something needs to be done about these out of hr prices...
July 29, 2025
Reply from Vets Now - Newport
Hi Susan, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
I would describe our experience as…
I would describe our experience as great under the circumstances but the care, attention and sensitivity of the vat and staff was excellent and couldn’t be faulted.
July 8, 2025
Reply from Vets Now - Newport
Hi there, thanks for taking the time to leave us a review. We really appreciate it.
Very friendly and caring staff
Very friendly and caring staff.
Going to the vets out of hours is a traumatic experience. Staff understand this, they support your pets with love and care too ❤️
July 3, 2025
Reply from Vets Now - Newport
Hi Janet, thanks for taking the time to leave us a review. We really appreciate it.
Reply from Vets Now - Newport
Hello Stephanie, We appreciate your kind words about our dedicated team; we're so glad you had a positive experience with us.
A visit to the emergency vets …
I took my dog down to these emergency vet’s they are very professional, friendly and kind, customer service is second to none and would highly recommend them. Thanks for looking after Harry for us
June 8, 2025
Reply from Vets Now - Newport
Hi, we really appreciate your kind words. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Fast analysis of the problem and clear…
Fast analysis of the problem and clear explanations from James the vet and potential costs for the worst case scenario. Happy with polite and kind staff too.
June 11, 2025
Reply from Vets Now - Newport
Hi Victor, thanks for taking the time to leave us a review. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
They were efficient and made you feel…
They were efficient and made you feel at ease as soon as you arrive . The vet was excellent ... The facility was clean and very modern ...all round very happy considering emergency appointment with my cat and the problem was diagnosed and solved thank you
June 7, 2025
Reply from Vets Now - Newport
Hi Elaine, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
All of the staff are so lovely
All of the staff are so lovely, the receptionists, the nurses and the vets. They really looked after my Nelly on two occasions in emergency situations. Couldn’t be more grateful for their help and care. Thank you so much!
June 3, 2025
Reply from Vets Now - Newport
Hi Millie, we really appreciate your kind words. We're glad we could help you and Nelly.
The welcome
The welcome. The expertise. The whole experience was first class.
Well done y’all
June 3, 2025
Reply from Vets Now - Newport
Hi Salvatore, thanks for your lovely review. We really appreciate it. Take care.
Staff were friendly
Staff were friendly
Our pet was seen to straight away
Happy with the visit and diagnosis and they listened to our questions and we got answers.
thankyou vets now!!
June 2, 2025
Reply from Vets Now - Newport
Hi Claire, many thanks for your positive feedback. I hope you have a lovely day.
Excellent service
Excellent service from wonderful, caring, professional & experienced vets
Helped fix my dogs dislocated toe & we're very thorough
May 31, 2025
Reply from Vets Now - Newport
Hi Alastair, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Wonderful professional service in a…
Wonderful professional service in a very stressful time. The staff worked miracles to bring our cat back to good health.
Thankyou to everybody c
May 26, 2025
Unprompted review
Reply from Vets Now - Newport
Hi Ian, thanks for your review. We are so glad we were there to help you and your pet. We hope you have a lovely day!
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. All options were explained in detail.
Insurance was sorted by reception which was very kind of her.
Nothing was to much trouble.
May 24, 2025
Reply from Vets Now - Newport
Hi James, thanks for your review and lovely comments. We will be sure to pass this onto the team. Have a wonderful day.
Friendly caring staff who arranged a…
Friendly caring staff who arranged a consultation very quickly, put our minds at rest and made our dog feel at home.
May 20, 2025
Reply from Vets Now - Newport
Hi Donna, many thanks for your positive feedback. We’re glad we could help you and your pet. Have a lovely day.
Emergency treatment for our cat
All the staff at Vets Now Newport surgery in Langstone were efficient, understanding & explained clearly what treatment our cat needed & received.
We were even given tea & coffee while we waited & the receptionist apologised for the long wait which was due to several emergency cases being treated.
May 15, 2025
Reply from Vets Now - Newport
Hi Carol, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Excellent
My dog was seen immediately and had a thorough check and everything was explained to me. He was given pain medication there and then and I had some to take home with us. He was treated very well whilst there which helped his anxiety at being ill and at the vets. I was given lots of information as to what to do with him at home. I would thoroughly recommend these vets.
May 14, 2025
Reply from Vets Now - Newport
Hi there, thanks so much for your positive feedback. We really appreciate it!
Reply from Vets Now - Newport
Hi Lee, thanks for taking the time to leave us a review. We're glad we were there when you needed us the most. Take care.
The vet was really helpful and all the…
The vet was really helpful and all the people there really sweet.
The fees, however, were extortionate and the meds were disgustingly overpriced. The same medication that I could buy online for £12, cost me over £80. And they charge to prescribe, when they have already charged £302.50 just to be seen.
All the local vets use VetsNow for their after hours care, so they have a monopoly and they are completely taking advantage of this and bleeding people dry.
This will only stop people from bringing their pets in and causing suffering in animals.
For care I would give five starts, value for money I would give -5.
May 7, 2025
Reply from Vets Now - Newport
Hi Elin, thanks for taking the time to leave us a review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.
Genuine care and excellent service.
We were concerned that our guinea pig so called out-of-hours. Our call was answered quickly and an arrangement was made to see the vet within an hour. Everyone was friendly and efficient. The vet saw our guinea pig straight away gave a thorough examination. She showed genuine concern and talked us through possible causes of the problem. Medicine was prescribed and good advice given which was reassuring to hear.
May 5, 2025
Reply from Vets Now - Newport
Hi Diane, thanks for your lovely review. We are glad that we were able to help you and your Guinea pig. Take care.
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