Vets Now - Portsmouth Reviews 

Effective emergency treatment

After a long wait was sorted with over priced medication when asked if covered by insurance was told yes we deal with all the time so out of 407 I'm getting back 200 as some stuff not covered and changed a 25 administration for a a4 page joke joke joke

Staff were amazing, brilliant fast service with care to both us and our dog

It was just very reassuring (and significantly cheaper) to have the option for a video consultation. The vet was smashing and gave all the right advice. It was exactly on time. Have used the service before and would use it again.

Very good service and cant fault the nursing staff or vet who were wonderful. The cost however £298 for a consultation at 10am on Sunday is ridiculous (lasting no more than 15-20mins). I fully accept there is a premium to be paid but i contacted another local emergency vet hosptial and there charge for the same time was £140 for initial consultation, unfortunately this one didn't cover my vets... But £298 compared to £140 is robbery and cant be justified, you have zero choice but to pay to take care of our pets especially with our very young puppy. If it wasn't for the great care and lovely staff i would have given 1 star purely based upon the price. I'm sure many people decide to wait the day because of the prices putting there pets at risk. even the medication we were given was £47.00 but i could have picked this up in pets at home for £15.00, again expect a mark up but is a ridiculous uplift.

Arranged appointment, was seen on time and our cockapoo received excellent care from Paul the vet.

Sympathic to our needs, made sure we knew what what going on and made it clear to understand treatment

dealt with our problem quickly and efficiently

Only dissapointment i had was the administration cost of the 3 injections which were completed in around 30 seconds ... £21.75 each x 3 .... bit steep

Lovely friendly vet, helpful & knowledgeable, calmed me down when I was panicking. Great pink hair too!

On Boxing Day my cat Luna, out of the blue, had some kind of fit.
She was nearly 16. The vet told us she suspected she had liver and kidney failure and a mass,
We did the kind thing and let her go. The vet, was clearly very experienced but, her people skills were lacking. I said my cat was purring as I held her, so hopefully she was taking comfort from me being there. She said “no, she in pain, cats purr when in pain”
I didn’t need that. She said I could hold my Luna, next thing she is injecting her on the table. I put my face next to Luna in place of holding her. I went to pick her up, the vet said she wanted to check she was gone. She the scooped Luna in her blanket and her head drooped over as she didn’t support her head. This was awful to see, it further upset my adult daughter who was with me, it was awful.
Again, after cuddling her for a few minutes I asked the vet could I pass Luna to her. As I did she almost let Luna fall out of the blanket.
The cost….. I would pay anything for my pets. Luna wasn’t insured as she was a house cat and the odd treatments she needed I just paid for.
I understand they are an out of your vet and were told on the phone it would be £298 for the consult. The total bill was £557. She had two injections and no other treatment.
We left home at 12.27pm and were back home at 1.23pm. We were in the surgery for half an hour. We paid immediately, we did have to wait for the bill to be done and left.
Afterwards, we were send two invoices and a text message at 5.56pm.
Wishing you a safe journey to our clinic. Directions: Vets Now, Unit 1 Southdown View, Military Road, Hilsea, PO3 5FS. Tel: 02392178098
Map:
This was not what I needed hours after.
I understand out of hours on Boxing Day would come at a price. However, I feel that was a very high price to pay for half an hour. All that said, it’s not the money, I paid without question, I just feel very let down.
One last comment. Thankfully my daughter was out of the room when the comment about purring was made. She has taken great comfort that Luna was purring. I wish I had that comfort too.

Prompt admission after arrival. Helpful, professional and empathetic Vet who showed care to our dog and explained all she was doing throughout the review and admission process.

Excellent service, my dog was very nervous but the vet was patient and completed a thorough examination.

Very understanding ,thorough examination , good value, very caring.

The staff were so lovely and really considered Buddy’s needs. Thanks for helping him get better :)

Had a very sick new puppy who had vomited 6-8 times over the course of the evening so having refered to the video vet I took her in. They saw us at midnight on a Friday night. All v friendly thorough and professional. diagnosed as a likely bug but v reassuring for a new owner. Pricey but worth the reassurance at midnight on a Friday night.

We had an outstandingly good experience with Vets Now in Hilsea on Sunday night, when we had to rush our little dog Rollo to them for help. The receptionist was so calm and helpful and the vet, Nick de Brett was just incredible! Nothing was too much trouble and I felt as comfortable as I possibly could, in the circumstances, leaving my very very dear, and extremely anxious little dog in their care. I called some time after midnight with a question and it was Nick who answered my call and told me that he was in fact with little Rollo right then, monitoring him. We feel so grateful that Nick was on that night and that Vets Now were there to help in our hour of need. Highly recommend. Thank you all.

Very nice staff my cat was looked after very well. So a BiG Thank you to all the vests and staff.

A lovely receptionist / nurse answered my call in the early hours of the morning … I think the vet was Lucas .. very professional and caring with my son’s little Griffon who had a very bad tummy upset … gave him a thorough examination and two injections . I was so relieved … but the price was £368 . However I was grateful for this service ✨✨✨✨

Took one of our dogs to clear its anal glands. We received a professional service, all the costs were communicated up front. They were clear with all the steps that followed afterwards. Overall a great service.

Wonderful response to our Dogs needs.
Arrived no waiting, excellent reception and wonderful Vet