Vets Now - Preston Reviews 157

TrustScore 4 out of 5

4.2

Myerscough Veterinary Group, Longsight Road, BB2 7JA Blackburn, GB


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Rated 5 out of 5 stars

Friday 10th April, Our cat Missy wasn’t well, not eating and shivering, we took her to VetsNow at Clayton le Dale nr Preston.The staff are great and the head vet she is brilliant and was great with M... See more

Company replied

Rated 5 out of 5 stars

From booking an appointment to getting seen , the process was smooth. All of the team were incredibly friendly & professional. Above all, the vet we saw on NYD was superb. You could tell that she genu... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Our dog consumed a large amount of chocolate and was seen straight away. Everybody was extremely friendly, polite and couldn't do enough for us. They were also very upfront r... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Reception professional . The Vet Joanne was excellent with my reactive dog. Obviously knew her stuff and dogs. I left feeling confident and reassured that H... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Preston

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • Myerscough Veterinary Group, Longsight Road, BB2 7JA, Blackburn, United Kingdom

  • 01772 301382

4.2

Great

TrustScore 4 out of 5

157 reviews

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Rated 5 out of 5 stars

Patient lovely manner couldn’t do…

Patient lovely manner couldn’t do enough would highly recommend

May 12, 2026
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Reply from Vets Now - Preston

Good morning Beryl, we are happy to hear that you had a lovely experience. Thank you for recommending us; we appreciate your positive feedback!

Rated 5 out of 5 stars

Seen quickly Matilda was well taken…

Seen quickly Matilda was well taken care of and diagnosis explained with a plan to take forward to my own vet

May 6, 2026
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Reply from Vets Now - Preston

Hi Lynne, we're happy to hear that Matilda was well taken care of and that the diagnosis and plan were clearly explained. Thank you for your positive feedback!

Rated 5 out of 5 stars

Friday 10th April

Friday 10th April, Our cat Missy wasn’t well, not eating and shivering, we took her to VetsNow at Clayton le Dale nr Preston.The staff are great and the head vet she is brilliant and was great with Missy. When she diagnosed the problem she was put on a drip and stayed there over night. We collected her on Saturday morning and Missy was much more like her self.
The service was great though at a cost Missy have been fine since she’s been home. Thank to the head vet and VetsNow, thanks Alan.

April 10, 2026
Unprompted review
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Reply from Vets Now - Preston

Hi Missy, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very experienced staff

Very experienced staff, frie day going above and beyond. Nothing too much trouble.

April 6, 2026
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Reply from Vets Now - Preston

Many thanks for your feedback and for taking the time leave the team a review

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.
Reception professional .
The Vet Joanne was excellent with my reactive dog. Obviously knew her stuff and dogs. I left feeling confident and reassured that Hettie had been dealt with by a caring , efficient team.
Very pleased

April 1, 2026
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Reply from Vets Now - Preston

Hi Andy, we're so happy to hear about your excellent experience at Vets Now Preston. It's wonderful to know the team there provided such a caring and efficient service and that you felt confident and reassured. Thank you for your kind words.

Rated 5 out of 5 stars

My experience with Vets Now-Preston

My experience with Vets Now-Preston
Absolutely, excellent service, great support, very friendly.
Rating five stars:🌟 🌟🌟🌟🌟
🤩😍

March 31, 2026
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Reply from Vets Now - Preston

Hi Carmel, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 3 out of 5 stars

Happy with the care but thought the…

Happy with the care but thought the fee a little expensive

March 30, 2026
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Reply from Vets Now - Preston

Hi Pamela, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Rated 5 out of 5 stars

great experience

great experience , smooth , nice people . reassuring calm experience at the emergencey vets

March 29, 2026
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Reply from Vets Now - Preston

Hi Andres, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very good experience

Very good experience, vet was amazing .She treated my dog very well,even he was in strong pain she calms him and examined. The only issue I had consultation cost over 300 pouns .

March 28, 2026
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Reply from Vets Now - Preston

Hi, we really appreciate your kind words. We’re glad we could help you and your pet. Thank you for your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 2 out of 5 stars

Just think they were money grabbing

Just think they were money grabbing

March 24, 2026
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Reply from Vets Now - Preston

Hi there, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Amazing highly recommend

Amazing! Was able to head straight to their emergency Vets, great knowledge and understanding. Explained everything super clearly and was fully aware of costs at each stage and advice how to claim this back through my pets insurance. Thanks for all your help!!

March 24, 2026
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Reply from Vets Now - Preston

Thank you for the lovely feedback. We're so pleased we could help you and your pet and we are happy we were able to guide you through the insurance claim process smoothly.

Rated 5 out of 5 stars

Took our dog Barney who was very poorly…

Took our dog Barney who was very poorly here at 10pm . The staff were very friendly..the vet was brilliant with him . He stayed with them overnight . Can't thank them enough for their kindness and reassuring words as we were so worried about our dog. He is now on the road to recovery .

March 18, 2026
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Reply from Vets Now - Preston

Hi Linda, thank you for your great review, I'll make sure we share this with the team in Vets Now Preston. Take care and have a good day

Rated 5 out of 5 stars

The vet was lovely put us at ease the…

The vet was lovely put us at ease the other thing that made me more stressed than anything was the cost. £330 so see the vet I think is a lot especially when I pay into a vet plan but apart from that there is no choice really.
Great prompt care and attention

March 16, 2026
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Reply from Vets Now - Preston

Hi Tracey, we really appreciate you taking the time to leave us a review. We're so glad to hear our vet could help. We understand unexpected emergency care can be worrying. Our pricing reflects the dedicated, out-of-hours service we provide. A full breakdown is here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Great experience

Great experience. Really reassuring and helpful when we were there in the middle of the night with a sick dog.

March 17, 2026
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Reply from Vets Now - Preston

Hi Kerry, thank you for your kind feedback. We're glad we could be there to help your dog. Have a lovely day!

Rated 1 out of 5 stars

The prices for emergency vet care is…

The prices for emergency vet care is astronomical, they tried to charge me £50 for paracetamol and £60 for something I got off amazon for £11, not to mention the £313 appointment fee! They charged £35 to claim off my insurance and then charged me for something after we had left! I wont be returning! I felt it was more about the money than the care for my dog!

March 9, 2026
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Reply from Vets Now - Preston

Hi Louise, Thanks for raising this, Emergency clinics operate overnight, weekends and bank holidays, which carries higher running costs than vets who are open during the day. You can read more about how fees are structured here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 1 out of 5 stars

This vets is part of a large group of…

This vets is part of a large group of companies and its misleading in the way they operate. We had to have 1 of our dogs put to sleep and they organised the cremation, found out it is their own business. They are more vested in profit and money than the animals, money comes first which is why they have an £84million shareholder fund. They lead you to believe that other companies are independent - money over pet!!!

February 23, 2026
Unprompted review
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Reply from Vets Now - Preston

Hi Philip, We're so sorry for your loss, Please accept our deepest sympathies at this difficult time. If you’d like to discuss your visit further, our team is here to listen. Just get in touch with our enquiries team. enquiriesteam@vets-now.com

Rated 5 out of 5 stars

Amazing

Was super helpful everyone was very nice, explained everything so I understood
Thank you for helping Tommy

March 6, 2026
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Reply from Vets Now - Preston

Hi Tommy, thank you so much for sharing your experience. It means a lot to us.

Rated 5 out of 5 stars

Very professional and prompt service.

Very professional and prompt service.

Special thanks to Charlotte and team for taking good care of our little princess.

We can’t thank enough for the great facility.

March 3, 2026
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Reply from Vets Now - Preston

We appreciate your kind words regarding our team's professional and prompt service. We're so glad we could provide good care for you and your pet and are delighted that you appreciated our facilities.

Rated 5 out of 5 stars

Compassionate approach to situation

Compassionate approach to situation, treated pet with care. Upfront about cost and waiting time.

March 3, 2026
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Reply from Vets Now - Preston

Good morning Emma, we appreciate you sharing your experience. We are so happy to hear that our team at Vets Now Preston provided compassionate care and clear communication during your visit.

Rated 5 out of 5 stars

When we arrived with Toby

When we arrived with Toby , it was only a few minutes wait before Toby was seen by the vet. All the staff were great and made Toby vist a great and happy one.

January 26, 2026
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Reply from Vets Now - Preston

Hi Andrew, thank you so much for taking the time to leave us a review. We're so glad you were happy with the service provided by our team, and that we were able to help Toby. Have a lovely day!

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