The night shift staff was able to sort my dog with no complications and both lady’s were amazing at keeping me and my partner up to date with news on how she was doing and best course of treatment c... See more
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Vets Now Southampton provided a mixed experience. While the care my pet received was adequate and we were seen fairly quickly, there were serious administrative issues. They sent the wrong details to... See more
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A godsend! After our year old cat choked and aspirated on Friday night, we rang up and rushed her into the Southampton Beech House surgery, who were fantastic. A friendly and helpful RVN on rec... See more
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From the first phone call to the happy collection of my poorly pet, Vets Now Southampton were absolutely amazing. The whole team were calm, reassuring and efficient, taking the stress out of a ver... See more
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Company details
About Vets Now - Southampton
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
64 W End Rd, SO18 6TG, Southampton, United Kingdom
- 023 8184 1345
4.4
Excellent
209 reviews
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Great service to have so near
Amazing service from calling to visiting the practice. Everything was explained really well. My dog was treated and note sent to my vet the next morning. Very organised and it great knowing there is a service available at any time. Vet we saw was lovely
June 6, 2023
Reply from Vets Now - Southampton
Hi, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. Have a lovely day.
Immediate Response & Action- Thank You!
Approach, attitude and treatment of pet all excellent, however client needed to prompt discharge after an over-generous stay in the treatment room.
June 5, 2023
Reply from Vets Now - Southampton
Hi Martin, we appreciate you taking the time to leave feedback. Thank you for the review.
Excellent
Excellent, the knowledge of the vet was fantastic. We were cared for from the minute we arrived.
May 30, 2023
Reply from Vets Now - Southampton
Hi, thanks so much for your feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent service from initial phone…
Excellent service from initial phone call to treatment. Text message with details of clinic location and availability of a vet at 11pm on Sunday of bank holiday weekend. Polly had cystitis and was in a lot of discomfort so it was a relief to be able to get her treatment promptly.
May 27, 2023
Reply from Vets Now - Southampton
Hi Mandy, we really appreciate your kind words. We’re glad you were happy with the service provided by our team, we work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
Has to visit as I had an emergency
Has to visit as I had an emergency. All very well organised and the vet I saw was a diamond!! Made me and my dog feel much much better
May 22, 2023
Reply from Vets Now - Southampton
Hi Gina, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Incredible
Incredible. The vet we out was amazing. She was thorough and put our minds at ease. Couldn’t fault!
May 7, 2023
Reply from Vets Now - Southampton
Hi, thanks for taking the time to leave us a review. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We hope you have a great day.
Reply from Vets Now - Southampton
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The medical care given to my dog was…
The medical care given to my dog was first class. Many thanks
May 8, 2023
Reply from Vets Now - Southampton
Hi Christopher, I’m so happy we could be there for you and that we were able to help your dog.
Met by a friendly receptionist Debbie…
Met by a friendly receptionist Debbie waited 10 mins max . Vet was warm and friendly explaining why my poor dog had suffered the reaction he had . Overall fab service .
May 8, 2023
Reply from Vets Now - Southampton
Hi Deborah, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Vets Now.
everyone was really kind and they…
everyone was really kind and they always give the best advice. receptionist always makes conversation to help nerves.
May 6, 2023
Reply from Vets Now - Southampton
Hi Caprice, thanks for sharing your feedback. I’m so pleased our team could be there for you when you needed us most.
Great vets
Had to wait nearly 3 hours to be seen but understand emergencies take priority but the lady we saw was very helpful and went out of her way to give a lot of advice 😊
May 5, 2023
Reply from Vets Now - Southampton
Hi Danielle, thank you for taking the time to let the world know about your positive experience. Have a great day!
Visit with poorly lab.
The only reason you didn't get a 5 star rating was the waiting time we experienced. However the surgery was extremely busy at the time of our visit which was the reason for the delay in being seen. Once we were seen the service was excellent. Lovely nurse and vet who explained treatment thoroughly, very reassuring. The Receptionist was delightful and managed the crowded waiting room with patience.
May 7, 2023
Reply from Vets Now - Southampton
Hi Lynda, thanks for taking the time to leave us a review. We really appreciate it. We’re glad we could help you and your lab. Have a lovely day.
Very professional and caring
Very professional service and I felt very confident about the quality of care and the cost incurred. I would recommend.
May 2, 2023
Reply from Vets Now - Southampton
Hi Paula, thanks so much for your positive feedback. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We hope you have a great day.
Positive outcome. My dog needed to see a vet that night
My dog needed to see a vet that night. This was quite worrying. The receptionist was friendly and the young lady vet was very positive and reassuring. Butch was in good hands I felt.
May 3, 2023
Reply from Vets Now - Southampton
Hi Richard, thanks for taking the time to leave us a review. We really appreciate it. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. Have a nice day.
Saved my dog.
If it hadn't of been for how quickly the vets acted on my boy this weekend he probably wouldn't be here today, they done everything they could and nothing seemed to much for them. Will forever be grateful to have my dog still here with me today because of beechwood house.
Highly recommend.
April 30, 2023
Reply from Vets Now - Southampton
Hi Lauren, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Speed professional friendly caring…
Speed professional friendly caring staff. Clear explanations of what they were doing and going to do. Regular updates and clear instructions on what to do re pets care.
April 24, 2023
Reply from Vets Now - Southampton
Hi Emma, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
It was reassuring to be able to take my…
It was reassuring to be able to take my cat to a vet out of hours. It was expensive but I understand why and I am taking out pet insurance for the future.
April 24, 2023
Reply from Vets Now - Southampton
Hi Kathy, thanks for taking the time to leave us a review. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Great service
Very helpful staff, seen quickly, and sorted our gorgeous Dalmatian Calie, who was feeling very poorly.
April 22, 2023
Reply from Vets Now - Southampton
Hi Diane, thanks for taking the time to leave us a review. We really appreciate it. We’re glad we could help you and Calie. Have a lovely day.
Very thorough vet examination and…
Very thorough vet examination and feedback. Good result
However, did not like the charges particularly the cost of the drugs.😥
April 24, 2023
Reply from Vets Now - Southampton
Hi Mr Miller, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The nicest my compassionate vets i have…
The nicest my compassionate vets i have ever been to, went above and beyond for my puppy.
April 23, 2023
Reply from Vets Now - Southampton
Hi Millie, thanks so much for your positive feedback. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
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