Vets Now - Sutton Reviews 132

They were so good with Milo and helpful with us and honest and I want thank all what they done for us with Milo but in end I had put him down BC there was no hope for him with this deceased parvo so thank you so much from Ann and Millie

I had to book an emergency appointment for my dog after she hurt her paw while playing in the garden.
The stuff was lovely and very helpful but I was shocked by the extortionate charge of £313 for the visit and £65 for the tiny bandage that was put around my dog’s foot. She’s a Jack Russell so the bandage was not that big!

We had a scary situation earlier this week, when our little dog, Albie, ate a large amount of dark chocolate. I could literally feel his heart racing when I picked him up! Vets Now took him in and treated him straight away. It wasn’t cheap by any means, but the service was very good and I felt as though all of the staff, from the receptionist through to the vet, really cared about him. We went back a couple of days later to say thank you and I expected Albie to remember the trauma and hold back from going in; but he ran in happily and said hello to everyone - so I took that as a sign that they made him feel safe.

We waited more than 2 hours to be seen with a very poorly cat. I requested a blood test but the vet wasn't keen to do one, so suggested I call the Croydon PDSA when they were open. She examined our cat and gave her an anti sickness injection. The staff on reception were very good at keeping us informed but it was a long wait as they only had one Vet and one nurse on duty. I was glad that we were eventually seen. Thank you.

Kind and friendly service put mind at rest with pet

The staff was very patient, helpful, and offered different options. There was no pressure to make a quick decision. They were very knowledgeable and very welcoming. The clinic is very clean.

You done so well with my dog lola thank you so much

Friendly and professional.

Very kind and caring staff, they took excellent care of my cat when he was brought in for urgent treatment.
I would definitely recommend their services.

The staff were ok and helpful but the price point was expensive for a cat blood test and staying over costs.

Took care of my dog really well when she was really sick helped me understand the next steps and explained everything really clearly. Would recommend for anyone who’s pet is not feeling well because I was really happy with the whole process.

Absolutely brilliant vets, I used their out of hours service and they sure my kitten was very well looked after and didn't hang about getting him what he needed. Every staff member was very friendly and very polite. I am extremely grateful for their service.

Very helpful in out of hours for the pdsa book ed a appointment for the next day with pdsa

Was sent here for an emergency

My cat needed urgent care early hours.

The Vets were able to triage and keep my Cat stable until I was able to transport him to a hospital.

The Vet was clean tidy and relaxing having a separate space for Cats. The after care was very professional.

Have pet insurance and or other means to pay as cost add up. Fortunately for me, money matters were resolved by the time the Cat was admitted via PDSA.

What started off as a stressful experience ended well. My Cat is now home.

Unfortunately our Benji decided to pounce on two red grapes which i had dropped he was so fast i didn't pick them up quick enough so that's why he gad to go to the emergency vets they were ready and waiting for him the vet i saw was very nice and explained what could happen if Benji didn't sick them up so i agreed for him to have an injection to do just that it took over an hour but both grapes came out successfully whole the nurse who was there was really lovely they both put my mind at ease eventually we got home at 1.30 in the morning and thank goodness Benji was fine a lovely vets it was very clean and tidy thank you once again for your help 😀

Attended late at night. Staff were lovely and reassuring

Only 4 as how expensive it was initially but great to be able to go in the middle of the night, my dog’s bloods were taken and results back within 15 minutes. Inpatient offered but took her home and she’s back to normal now. The Vet Surgeon Paige was excellent and the Nurse who took my call also very efficient and emails offering help with insurance claim helpful.

We had various visits here one including an emergency op and wow what a service. I knew my pooch was loved cared for while he was there. He visited so much the last 3 weeks he came to know the various staff members and was happy to see them which is unusual for our Frank. Reception were amazing vet nurse and vets. Honestly incredible staff friendly and genuinely care for your pet. Which you would expect but I can assure you that is not the case with all vet practices. I can not express my gratitude these guys saved our beloved Frank and for that we will be eternally grateful.

Highly recomened and I wouldn't want to go anywhere else now.

Thanks guys you rock

Very welcoming and caring for our dog, Pip on Sunday 7 Jan. They were thorough and decided her wound could be assessed by a nurse who decided ( having quickly checked with the vet) that it could wait for our normal vet the next day, with a temporary dressing applied in the interim. That saved us several hundred pounds. Would have given 5 stars but for their very expensive pricing. Had a vet done the exam it would have been nearly £300 just for an assessment, with treatment on top! Couldn't fault the staff (we saw the receptionist, nurse and briefly the vet), who were excellent in every respect.

Very helpful and gave good advice. Very clear explanation of the issues.