Vets Now - Swansea Reviews 

Expertise and communication first class.

The service was fantastic!!! Shame about the pricing structure!! I understand that you pay a premium for an out of hours service but charging £276.00 for an initial consultation and £29.28 for an injection that cost £4.82 is a bit exuberant. We were in the surgery for approximately 10 minutes and was advised to go to our vet in the morning as it would be cheaper to have the required dental surgery. I also understand they are a charity and take donations, I was shocked to see one person offer £20 for treatment of his puppy that would have cost hundred's if not more. We are lucky enough to insure all our animals, if you can’t afford to keep pets don’t expect other people to pick up the bills!!

Responded quickly to my concern and reassuring to have an out of hours service that is so responsive, but it was also expensive

Everything about our experience of using the service from the initial telephone call to the care taken in diagnosing our pet and medication provided to aid recovery was excellent. The consultation fee was very expensive though!

Very helpful people and not too long to wait

The young vet who attended my dog was excellent. She explained everything clearly and in great detail at what to me was a very worrying time

The vet was knowledgeable about my dog breed and had excellent advice.
However, the cost is extortionate for the time and service provided.

Worked well to ensure our pet Barry was taken care of.
Provided an estimate of cost and even allowed for direct insurance claim.
Could have communicated better with certain aspects of treatment but no complaints from service.

The staff were efficient, pleasant and knowledgeable. They were confident in dealing with the dog and she didn't get too stressed.

Fast response to initial call, great communication. All staff at the surgery were fantastic. Professional and compassionate with great communication.

Reassuring, welcoming and clean environment. Everything explained patiently.

Very caring. Good service. Very expensive.

Our old boy, Jimmy had been back and forth to our local vets for weeks with a cough that was getting worse. He was put on heart medication that wasn't helping. Last Saturday he got into respiratory trouble and ended up having a weekend stay at vets now, PDSA, Llansamlet where they cared for him like their own and ran tests that identified an infection (not heart related) and began treating him immediately. The improvement was almost instant. They were not blinkered by his existing heart murmur and took a holistic view of his symptoms.
Several days later, he is bouncing back strong and we couldn't be more grateful.
While not cheap by any stretch, I'd rather my dog be healthy and skip this years summer holiday than even consider the alternative.
Thank you to all that cared for our Jimmy.

I paid my bill before i left the vets. 2 days later I receive an invoice requesting payment for £276?
I phoned their office but as it was the weekend no one was working.

Very unpleasant experience. Stressed out is an understatement

The dog was examined thoroughly as soon as we arrived, transpired it was a bee sting which the dog reacted very badly to. We received good advice and
the dog is fine now

Welcomed with a reassuring smile and was kept fully briefed on my dog's condition. The emergency was sorted very quickly and my dog has now fully recovered. The only downside was the cost of the emergency appointment that didn't include treatments.
Thank you very much.

My experience with this company was very mixed. It took ages to get through to the out of hours service as I was passed from answerphone to answerphone telling me to ring numbers that I had previously. When I eventually got through I was seen very quickly and the issue of my sick dog was sorted professionally by the vet. However. Yet again the reception staff couldn't take payment blaming computers and new systems that they didn't know how to work. Even when I was contacted later on in the evening to pay over the phone they didn't know how to do it and it was a slow painful process. So yes my sick animal was cared for quickly but I did I feel it was a professional outfit. Not really.

Arrived to be told a triage system was in place. No evidence of this as people were seen in order of arrival. I was there from 10pm
to 03.45. Reception staff rude.
After 2 hours sitting in my car with a very sick dog vomiting and passing large volumes of blood in stools I went in to ask for a bowl of water as my dog was dehydrating. No-one on reception and finally managed to get the attention of a vet passing the window. Vet immediately admitted my dog for triage?????
Reception desk remained unattended and for the flowing 3 hrs, I let people in who were ringing the bell. One such customer arrived with her dog having a stroke. No one present so I suggested she call vats now number and request they contact the staff.
5 minutes later a vet appeared to pick up some printing. I told her there was a dog having stroke in carpark and owner ringing to get attention. Vet did not respond to me at all... continued to collect her printing and left.
5 minutes later the vet came back with a stretcher and went out to collect dog. I heard the vet say to the owner that they were extremely busy, operating a triage system and they did not know when they would be able to assess her dog.
The vet stated that they already had 2 emergency cases - presumably my dog and a dog belonging to the only other person present.
I did not at that point consider my dog was an emergency and definitely not to trump a dog having a stroke.
The practice was chaotic, no one giving updates, no one to answer the door and the vets stating that they didn't have enough vets to deal with the patients.
Overall I fear for the safety of any animal accessing this emergency service.
My dog was discharged however spent 3 days as an in patient at my vets coming home each night. I chose to do this because the alternative was for him to be transfered to vets now for overnight care. Frankly I did not trust your service to provide adequate and competent care.
Unfortunately you are the only OOHs service in the area used by my vet. I will be asking if I can access the OOHs service in Carmarthen in future.

Once my dog was finally seen I feel the care he was given was good...I don't feel the vets had enough time or support to carry out their jobs safely.