viagogo Reviews 

8,335
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Many customers frequently praise the exceptionally smooth purchasing process, highlighting how quickly digital tickets are delivered directly to their personal accounts without any hassle. Consumers also appreciate being able to preview seating arrangements clearly, noting that accessing venues on the day of the concert goes entirely as planned and without trouble. Some reviewers were not happy with the expensive additional service fees and extremely high ticket prices compared to the original face values. Others additionally noted significant stress and anxiety caused by delayed ticket delivery or uncertainty about receiving valid entry codes before the show starts.

What people talk about most

Order

People report ambiguous experiences with order. Many reviewers praise the fast and seamless purchasing... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many customers found... See more

Website

Reviewers mention ambiguous feedback about the website, highlighting both smooth transactions and significant... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the professional... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and convenient process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site ar... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.8

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(8,335)

1,001 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing seats!

Amazing seats!
What a truly awesome experience we had. Easy to book on my phone and I was updated all the way with the progress of the tickets. Easy to download and available well before the concert.
Thank you so much.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. I was able to get the tickets faster than expected so I could give my birthday present. I recommend it... the only downside is that everything is in English.

July 23, 2026
Unprompted review
Rated 4 out of 5 stars

Got my Tomorrowland ticket in time

I bought Tomorrowland ticket and everything went very smoothly, reading the reviews i knew it might be a lottery but for me it worked out! The downside is the commission of course, the ticket price was €200 and the commission was €93 which is kind of ridiculous, the ticket price was €200 and the commission was €93 which is kind of ridiculous but if you need a ticket urgently that could be a solution

July 17, 2026
Unprompted review
Rated 4 out of 5 stars

The seats were amazing, a unique moment in our life!

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't allowed us to get in because we needed a parking ticket😵‍💫, it was super hard to park.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

It was my first time buying tickets with Viagogo so I was a bit reluctant.
But since the first moment everything seemed very professional to me. They kept me informed by email about my tickets and delivery info as well. Everything was accurate and went smoothly. Even during the festival time they emailed me to check if everything was going well. My personal experience was great!
Would buy again if I need :)

July 16, 2026
Unprompted review
Rated 4 out of 5 stars

Tickets worked but stressful nevertheless

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly.
I have to say though tahat I am a nervous person and have heard about people selling tickets multiple times and if this happens that the first one who gets to the gate is the one who gets into the concert. It would have been good to have more assurance that I was the only one with these tickets from Viagogo and concert tickets should have to be transferred so that this cannot happen. I was told that if the tickets didn't work that I would have to call them and they would find equivalent tickets or refund, which is good but it wouldn't alleviate the added expenses that I incurred for travel and my disappointment at missing the concert. I'm glad they worked but I was extremely stressed until the moment the tickets were scanned.

July 18, 2026
Unprompted review

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