viagogo Reviews 

8,335
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Many customers frequently praise the exceptionally smooth purchasing process, highlighting how quickly digital tickets are delivered directly to their personal accounts without any hassle. Consumers also appreciate being able to preview seating arrangements clearly, noting that accessing venues on the day of the concert goes entirely as planned and without trouble. Some reviewers were not happy with the expensive additional service fees and extremely high ticket prices compared to the original face values. Others additionally noted significant stress and anxiety caused by delayed ticket delivery or uncertainty about receiving valid entry codes before the show starts.

What people talk about most

Order

People report ambiguous experiences with order. Many reviewers praise the fast and seamless purchasing... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many customers found... See more

Website

Reviewers mention ambiguous feedback about the website, highlighting both smooth transactions and significant... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the professional... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and convenient process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site ar... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.8

Great

TrustScore 4 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(8,335)

1,001 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great!
Easy finding the tickets, instantly available, no problem with anything, concert was absolutely amazing, life changing, post-concert depression hit hard 😮‍💨

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a ticket for Bts concert

I bought a ticket for Bts concert, they claim that they garanty the ticket but they only garanty you having access to a ticket in any form. So my vip pelouse ticket was changed to a category 5 the cheapest ticket. I received the ticket one day before the concert. They offered a full refund alternative but by then the tickets price are insane. You a basically forced to choose this option to get to the concert. They talk about 100% garanty but they will not take a responsibility to bear the cost difference. It is misleading and the support is awful.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect.
The tickets arrived by mail imediately after the purchase and we had no problem scanning them.
The price was a bit high, but it was worth it.
Thank you!

July 18, 2026
Unprompted review
Rated 4 out of 5 stars

Review

Experience was amazing, but maybe the price of the ticket could have been lower than 370€ (original price was around 90€).

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and Reliable Experience

From purchasing the ticket to its delivery, everything was smooth and I was kept informed every step of the way. At first, I was worried it might be a scam, but everything turned out exactly as promised.
Thank you for the excellent service!

June 26, 2026
Unprompted review
Rated 4 out of 5 stars

The venue was relatively small

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewing conditions detracted from the enjoyment.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

IIt was a good communication with Viagogo, by chat and by phone because i had a problem with my tickets i thought, but apparently there wasn't a problem.

I had an issue with my tickets for TML , i received an email from UPS that my tickets were delivered in a UPS delivery point but apparently it was a mistake from UPS, because Viagogo phoned me that they never work with paper tickets, just bracelets ( i received my bracelets before) So i had a lot of stress but Viagogo solved the problem, it was a good communication!!
Only the price i payed was very high, when you know what a regular ticket costs. The extra administration/tax cost from 99€ is to much to pay, but further it was a great experience! I'll recommend Viagogo to everyone who can't order any tickets from TML account.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I was a little worried because I had…

I was a little worried because I had seen both good a bad reviews, but I bought my ticket with risk and faith and it truly paid off. I got my tickets 2 days before the concert and once there I got to sit front row and saw every single singer, had an amazing experience!

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Duran Duran tickets

The site was really easy to navigate to see and understand what seats were available, last minute, for a Duran Duran concert in Verona. Payment and confirmation of e-tickets was straightforward. The only slight issue was that the additional admin/booking fees were not clear, which added approx £30 to the transaction.

July 9, 2026
Unprompted review

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