viagogo Reviews 

6,207
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the process easy, quick, and seamless, appreciating the smooth user experience and the ability to secure tickets. People also frequently highlight the excellent service, noting how their ticket orders were fulfilled and issues were resolved effectively, sometimes even for last-minute purchases. However, some customers also noted issues with their orders, such as tickets not arriving, being delivered very late, or receiving incorrect tickets for the event, date, or section. A few other people also felt that the pricing was unclear, with hidden fees and taxes leading to a final cost significantly higher than initially displayed. Additionally, some reviewers mentioned the website didn't always work great or lacked clarity regarding seller information and ticket transfer methods.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting a smooth and quick process,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, simple, and... See more

Service

People report positive experiences with service, often highlighting seamless transfers and smooth processes... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be excellent,... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers reporting a great overall experience,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent abo... See more

Rated 5 out of 5 stars

I was a little scared to use a resale platform but a friend recommended it. My friends and I were able to buy tickets last minute to see Bad Bunny in Paris, it was great! The tickets were sent promptl... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(6,207)

469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Potential False Advertisement

I ordered this - Apres at The Amp with Tiësto, Bunt., Purple Disco Machine and LP Giobbi - 2-Day Pass
2 tickets, April 10 - 11, 2026, Gerald Ford Amphitheatre, Vail, Colorado, USA. However, you only gave me tickets for Saturday night (the 11th). It took me over 2 hours to get this corrected on Friday morning!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good support

Had issues with recieving the tickets, but they were solved quick and without problems (viagogo guarantee). Really enjoyed the game.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience Viagogo team

Great experience Viagogo team. I was visiting Porto for the week, and after trying to buy ticket at other sites (Stubhub and SeatGeek) I found the experience there to be extremely difficult and only expensive tickets were available. I was able to find 3 tickets at your site at 7.30pm (game was scheduled by 8pm), get out of my hotel, take public transportation (metro) and be on time in my seat by game's kick-off at 8pm.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Best prices around

Best prices around! The ease of purchasing and using ticket was the best. What an unforgettable night seeing Bruno Mars on the stage again. I would absolutely use Viagogo again and again!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

The emails and all around information provided on the site were clear and detailed. I had no issues at all when showing up to the venue.

April 8, 2026
Unprompted review
Rated 3 out of 5 stars

Physical tickets late

I did not receive my ticket before the beggining of th event.
After contacting using chat and cell phone, I received my ticket late. I missed two bands, which left me dissatisfied. However, the team's dedication was crucial in ensuring I received my ticket, even though it was late. I suggest when it comes to physical tickets, ViaGoGo should require ticket transfers up to 48 hours before the event. This would have avoided this inconvenience for me.

April 4, 2026
Unprompted review

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