viagogo Reviews 

6,207
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the process easy, quick, and seamless, appreciating the smooth user experience and the ability to secure tickets. People also frequently highlight the excellent service, noting how their ticket orders were fulfilled and issues were resolved effectively, sometimes even for last-minute purchases. However, some customers also noted issues with their orders, such as tickets not arriving, being delivered very late, or receiving incorrect tickets for the event, date, or section. A few other people also felt that the pricing was unclear, with hidden fees and taxes leading to a final cost significantly higher than initially displayed. Additionally, some reviewers mentioned the website didn't always work great or lacked clarity regarding seller information and ticket transfer methods.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting a smooth and quick process,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, simple, and... See more

Service

People report positive experiences with service, often highlighting seamless transfers and smooth processes... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be excellent,... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers reporting a great overall experience,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent abo... See more

Rated 5 out of 5 stars

I was a little scared to use a resale platform but a friend recommended it. My friends and I were able to buy tickets last minute to see Bad Bunny in Paris, it was great! The tickets were sent promptl... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(6,207)

469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Metallica ticket

I chose the ticket, I made the payment and the ticket came to me within seconds. When I went to the gate everything was great, I went in with no problem. Before that I contacted the agents with some concerns like what if someone else had already my PDF and used it before me going there etc. They were very assuring that nothing like this could happen ,since the ticket was now on my name in the system and they specifically asked me that if I meet any problem to contact them immediately. Fortunately I didn't need to do so, because the night was absolutely smooth. Thank you very much for everything, I will definitely use viagogo again.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Got Tickets ok, but a little stressy!

After not getting any tickets on first release for Tame Impala, I went to this site to see what I could get. Was slightly apprehensive due to it being a second market place but took the risk and purchased 3 tickets 48 hours before the concert at Coop Live. Was then quite scared as the order was completed and tickets arrived on the day a few hours before the concert by securemypass which is a transfer service that sellers use when tickets can’t be sold above FV. There are reviews online about securemypass stating they get double sold or don’t work, however ours worked and the three of us got in with no problems at all and got our seats so it was all very successful. Of course, I like the guarantees that viagogo offer but thankfully didnt have to go there! What I would like to see more explicitly on viagogo is whom you are buying the tickets from and exactly how they will be transferred ie. Whether from ticketmaster, seetickets or securemypass which would allow you to make an informed decision as to whether to take a risk. Viagogo itself is a good platform but it’s just the sellers that use it that make me scared. Our trip was brill and Tame Impala were amazing.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy and efficient

Super easy and efficient. I liked the ease of booking, pricing was total, inclusive of fees. Received tickets right away, no problems at venue. All good.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and hasslefree

Got tickets transferred within couple of hours by the seller. Multiple mail checks about ticket transfer by viagogo gave me assurance and I really liked the way it was handled. Thank you

April 15, 2026
Unprompted review

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