viagogo Reviews 

6,200
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the process easy, quick, and seamless, appreciating the smooth user experience and the ability to secure tickets. People also frequently highlight the excellent service, noting how their ticket orders were fulfilled and issues were resolved effectively, sometimes even for last-minute purchases. However, some customers also noted issues with their orders, such as tickets not arriving, being delivered very late, or receiving incorrect tickets for the event, date, or section. A few other people also felt that the pricing was unclear, with hidden fees and taxes leading to a final cost significantly higher than initially displayed. Additionally, some reviewers mentioned the website didn't always work great or lacked clarity regarding seller information and ticket transfer methods.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting a smooth and quick process,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, simple, and... See more

Service

People report positive experiences with service, often highlighting seamless transfers and smooth processes... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be excellent,... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers reporting a great overall experience,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent abo... See more

Rated 5 out of 5 stars

I was a little scared to use a resale platform but a friend recommended it. My friends and I were able to buy tickets last minute to see Bad Bunny in Paris, it was great! The tickets were sent promptl... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(6,200)

459 reviews in the last 12 months

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Rated 5 out of 5 stars

I got my tickets the next day

I got my tickets the next day. It was in my fifa app. Had no issues entering the match. They checked on me multiple times to make sure everything was received. Excellent experience!

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

The ticket selection, payment, ticket access

The ticket selection and payment were very smooth. The price was excellent. The only negative issue was not knowing how my ticket was going to get released. I had never used this app, nor do I buy tickets on-line. Therefore, I had to totally trust an unknown vendor that my money would actually produce a valid ticket. Having to wait 4 hours before game time to get the ticket was rather nerve racking especially since I had to get airline tickets and a hotel for the WC game. I would have liked to have had access to the game ticket before I left home.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from first time user

As a first-time user, wasn’t exactly sure how the process would end up going, but had an excellent experience! Seamless process of ordering tickets and wonderful, user-friendly interface to search for seats and get a sense of the view. Would use the site and service again!

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

I'm having trouble reselling the…

I'm having trouble reselling the ticket; they've also blocked my account and keep saying it will be restored soon. I've been waiting three months. Be careful when using this site. It's better to buy tickets directly from the official reseller!!!

June 19, 2026
Unprompted review

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