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Viator.com Reviews 322,322

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 57,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, helpfulness, and engaging approach, making tours informative and enjoyable. The booking process is consistently described as easy and straightforward, with clear information provided. People appreciate the overall service, highlighting the smooth transitions, timely pickups, and well-organized itineraries. Many also commend the user experience, finding the website easy to navigate and the tours themselves offering stunning locations and memorable activities. However, some customers reported issues with tour logistics, such as drivers waiting at incorrect locations or tours starting late. A few people also mentioned that some tours did not include fundamental elements, like entrance tickets to castles, or that the pace of activities was not well-controlled for mixed-experience groups.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the organization and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease of use and navigation... See more

Location

Consumers find location to be positive, often praising the stunning vistas and beautiful towns visited.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic tour. João is an amazing tour guide. He picked us up at our hotel, took time to understand the rest of our itinerary and made real time adjustments to our personalized tour as such. He is a... See more

Rated 5 out of 5 stars

These tours in any city are almost always about the guide you get. Well we lucked out w Victor :-). A native born son of Porto, his pride in his city was infectious and his knowledge very deep. He di... See more

Rated 5 out of 5 stars

Irish Mark was the best guide! Knowledgeable, funny and very interactive. He knew so much about so many different things and Edinburgh. Highly recommend! It was a great day, walking around with him an... See more

Rated 5 out of 5 stars

Lily at Lily's Tour Company has been awesome. Her help coordinating arrangements for our driver to pick us up at the Universal Studios Grand Hotel on the far east side of Beijing for a very fair fee i... See more


Company details

  1. Travel Agency

About Viator.com

Written by the company

Our promise to you

Written by the company

As the leading marketplace for travel experiences,
Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.

Why book with Viator?

Benefits

Ultimate flexibility

You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences

Browse and book tours and activities so incredible, you'll want to tell your friends.

A Tripadvisor company

We're owned by one of the most trusted names in travel.

Award-winning customer service

New price? New plan? No problem. We're here to help, 24/7.

Start Browsing

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

322K reviews

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Rated 5 out of 5 stars

Viator Excursion Experience

I’m so glad we decided to use viator for our excursions. Both the e-bike day tour and 1/2 day cultural tour in Punta Cana, DR were great! The vendors were professional, approachable and extremely knowledgeable. We will use viator again for future excursions.

April 9, 2026
Rated 5 out of 5 stars

Whale tour

Was able to find the whales and very knowledgeable on the whales and seals and dolphins and was very friendly answered any questions that was asked

May 6, 2026
Rated 5 out of 5 stars

This was such a fun time!!

This was such a fun time!!! Kinsey had everyone involved and we had a blast!!! It was my daughter’s 21st birthday and this was the highlight of her trip!! I highly recommend it!! 11 out of 10!!!

May 8, 2026
Rated 5 out of 5 stars

Reliable

Reliable, easy to use and peace of mind that excursions will be legit since I purchased through Viator.

May 11, 2026
Rated 5 out of 5 stars

Great Experience

Booking our Loch Ness boat cruise with Viator.com was a breeze. The entire transaction from start to finish was super smooth and easy. All we had to do was show up and enjoy our cruise.

May 7, 2026

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