VictoriaCars Reviews 

Total crooks! Stay away at all costs! Hired a car for two weeks from them on 9th April. They did not like it that I had my own excess insurance and were very rude.I have been using various rental car companies for over 24 years many times per year. All other companies always block your credit card in case of any damage which is fine. This company actually take your excess amount plus the full fuel amount and deposit it in their bank account! Their cars are old and have done at least 60,000 kl. I took pictures of all the damage to the car before I left their premises. Two weeks later I returned the car exactly as it was and was due to pick up another car for two weeks as it worked out cheaper that way. However when they checked the car I asked them if they would confirm that the car and fuel were ok and they would refund my deposit. They said that all the paperwork would go and be sorted at their office! About one week later they emailed me and sent an old picture of previous damage to the car with doctored time and date on it! I did not have pictures of this as it had previously been fixed! They deducted about 100 euros from my deposit and then I had to wait weeks before they refunded the balance! When I returned the SECOND car, yes you guessed it! Only this time they took about 150 euros from my deposit! They are totally fraudulent and hope karma comes back and bites them on the ass! To steal money from a 70 year old or any age person for that matter is totally disgusting! All I can do to fight back is to warn you guys to stay well away from this company. Yours sincerely Richard Williams. 9th April _7th May.

Bank robbers. Stay away from this crowd of gangsters.
I hired a car for 12 days from Victoria cars in Alicante airport. NEVER AGAIN
When picking up the car i was bullied to try and make me take out premium insurance. I refused it so they took €900 from my credit card which was fine as I've rented from numerous car companies before so I know how it works. When I returned the car the guy in the office took the keys and never checked the car. I took photos of the car as per usual before leaving for the airport. Two weeks later I was refunded €730 no email no explanation as to why.
When i contacted them and queried it they sent a brief message saying that the car was damaged. Again I emailed looking for proof and a few days later I got a photo with a mark at the bottom of the front bumper. I sent a photo of the car when I left it back but their reply was again days later, the photo could have been taken anytime. I returned the photo with the date and time circled on the top of the photo as it was taken from my android phone.
Again just a reply saying not enough evidence
The worst experience ever with car hire.
Stay a thousand miles away from these Bank Robbers
John Markey

Avoid at all cost, make the return easy but then charge you after your departure (against your deposit). In my case for sand in the trunk, costing me 75 euros for cleaning…sand in Spain .. not a honest company.

We rented a car from Victoria Cars in Calpe for 2 days last week. We waited at the hotel for arrival at 10am then at 10.30am a car and driver arrived but it was for another client. The representative said they had no booking from us, despite me standing next to the Hotel reception when they booked the car for us, including giving my driving licence number etc. Eventually, at 11am another car arrived driven by a grumpy female who made no attempt to apologise for being late. She had the paperwork showing that I had made the booking, so they are clearly completely incompetent. I said should we check the car over and she said no need as she had already checked it and the paperwork showed no damage. When I checked the car it had a dirty great big scrape and dent on the rear bumper, so I took lots of photos as evidence and pointed it out to her. The fuel agreement was "full to full" and indeed the needle showed it was full. 5 km down the road and it had already lost a quarter of the tank, so must have just had enough fuel to register full. The car was a bit clunky and clearly pretty over-used. The google-mirroring for sat nav was pretty random and kept dropping out and not able to reset, so finding our way around was a bit more challenging than expected. We had finished with the car by 3pm on the second day so thought it would be helpful to drop it back to their depot rather than leave it at the hotel for them to collect. What a mistake that was. We were greeted with such animosity and disdain I couldn't believe. Again I suggested we check the car together and the bloke there said they don't do that, it has to go to the workshop for assessment. That is the first time I have ever heard that from a car rental company. I said I would take photos instead and they gave patronising chuckles. After I had taken photos the grumpy lady (from our first encounter) then went out to check the car, so clearly the previous assertation was a load of bull.... Finally I asked them to drop us back to the hotel, as that was part of their "marketing" message. The guy then started on some random paper shuffling and general time-wasting, just to teach us a lesson. Then he drove us to the wrong hotel, which we had to ask him to take us to the correct one. Just to ensure we were as uncomfortable as possible on the journey he kept the windows up and isolated the rear switches so that we couldn't open the windows for fresh air.
All in all, must be the worst car rental company we have ever come across.

The response from VC is exactly as I would expect from such an appalling company. You were a full 1 hour late, the tank appeared to be full but after 5 km the meter dropped down, so not exactly full. It definitely came back with more fuel than it was delivered with. You didn't collect the car, we dropped it off at your office and you were very unfriendly in your reception of us. You never pointed out that your insurance was total cover and when we returned the car we were told that until it is checked by your workshop you would not confirm its condition, which is why I took all the photos again. you might think I am bad customer, but that is very strange thing to put in writing and i suspect that other potential customers reviewing this will be concerned by your attitude. Most companies on receiving a bad review usually apologise rather than being rude again to the customer. Your whole attitude from start to finish and beyond really says a lot abut your customer service.

We got a stone chip on the windscreen on the way back to deliver the car. They said when we took it back they were sure it would be all right. But instead of getting a €40 bill for repair, we got a €400 bill for changing the whole windscreen! No explanation or communication.
Have to claim form insurance, which is not right. Will not use them again!

Victoria Cars, who we rented the car from, is the absolute worst car rental company I have ever used. Rude and unhelpful staff. It took over 15 days to get the deposit back and I was threatened with contacting the police. Do not rent a car from Victoria Cars even if they are the cheapest!

Terrible service from start to finish. Poor instructions of bus pick up and inspection. Charged for damage already present, worst car hire company I’ve had in Alicante

Väntade på återbetalning av bränsledepositionen i nästan 2 veckor. Efter 3 e-mail påminnelser utan någon som helst respons gick jag till deras kontor (Calpe).
"Oj då" sa receptionisten, tog fram kortterminalen och krediterade. Sen tog det ytterligare 2 dygn innan jag såg pengarna!
Jag tycker att det är grundläggande att man till och börja med svarar på e-mail ganska omgående och vidare att återbetalning ska ske direkt efter det att man lämnat tillbaka bilen. Därav 1 stjärna.

Waited for a refund of the fuel deposit for almost 2 weeks. After 3 e-mail reminders with no response whatsoever, I went to their office (Calpe).
"Oh well" the receptionist said, took out the card terminal and credited. Then it took another 2 days before I saw the money!
I think it is fundamental that you start by answering e-mails quite promptly and furthermore that the refund should be made immediately after you return the car. Hence 1 star.

Esperé casi dos semanas el reembolso del depósito de combustible. Tras tres correos electrónicos de recordatorio sin obtener respuesta, fui a su oficina en Calpe.
"Bueno", dijo la recepcionista, sacó el terminal de pago y realizó el abono. ¡Y luego pasaron otros dos días antes de que recibiera el dinero!
Creo que es fundamental que respondan a los correos electrónicos con prontitud y que el reembolso se realice inmediatamente después de la devolución del coche. Por eso les doy una estrella.

Disgusting in all respects definitely a scammer company who don’t inspect the cars upon return then claim for damages over a week after then deduct the bogus damage costs from excess monies taken out of account.
Then after numerous correspondence and providing photo evidence you get an apologetic mail and money returned bug not after stressful correspondence.
This happened during two consecutive car hires with identical scam attempts !!!!
Do not use under any circumstances as we hire cars a lot on holiday and these are one of the worst we have ever dealt with plus it’s sad to say there are many others 🥹

The service was great, and to park the car there daily was perfect for us!

Our experience of VictoriaCars was excellent from start to finish. An initial call to say we were at the pick up place, the shuttle bus arrived promptly with a friendly driver. At the office there was no delay and the young man serving us was again friendly and very professional, even recomended places to visit during our months stay. There was the hard sell for items we did not want but that was expected and fine. The car was in very good order and we were on our way in no time at all. On returning the vehicle our experience was the same, prompt, efficient and friendly and the shuttle bus driver was excellent. No problem with deposits being returned. We will be using VictoriaCars again for sure

Used Victoria cars at Alicante for many years. Competitively priced. Frequent shuttle bus from airport to base. Quick pick up of car at collection point. Speak many languages. Nice new cars. No hidden costs. Also offices across region , so can collect at airport and drop off at destination / vice versa. Quick hassle free refund on fuel not used. One problem in 30+ years and was resolved immediately. Wouldn’t use anyone else!

Super service

Great experience with this car rental company! The service was friendly and professional, the car was clean and in excellent condition, and everything was arranged quickly and smoothly. Highly recommended for anyone looking for a hassle-free rental! 🚗✨

Although Victoria cars are not Airport based their service is excellent, staff are friendly and efficient, great service absolutely recommend, everything is transparent with no traps

I use VictoriaCars on a regular basis. As always fantastic service. Staff very helpful and service is excellent
See you next time

Really nice staff and good comunication. They were a bit delayed at delivery, but let me know in time. To compensate for this, I was late in handing the car back, which was just fine (I'm only joking - I forgot about time, to be honest, but it WAS fine with them all the same!). Also, we misuderstood each other slightly regarding pick-up-point, to which they made no fuzz. I will be using Victoria again.

Travel to the area 6-7 times a year and would not use anyone else

Excellent vehicles well maintained, great friendly staff, open for collection at any time and on top of all that good value for money and peace of mind

The car itself was in good condition and transfer from the airport to the location was smooth. There was an attempted very hard sell on extra insurance at the counter, combined with quite slow check-in and some alleged difficulty processing a normal overseas credit card payment that was used as an attempt to force the extra insurance as well. Charging (rather than merely holding) the large deposit for damage and fuel is not unusual among these sorts of second-tier rental companies. I read horror stories online about charging for damage after return. This apparently did not happen in this instance, with the deposits being returned in full, but I made a point of extensive photo documentation before and after as well as conveying an impression of vigilance and willingness to pursue remedies if anything untoward happened. I strongly recommend ample photos before and after to reduce temptation.