VictoriaCars Reviews 

466
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, noting its efficiency and reliability, with many appreciating the smooth and quick pick-up and drop-off processes, including efficient shuttle services. People often highlight the clean, modern, and well-maintained cars, finding them of good quality. Prices are frequently competitive, with many reporting no hidden fees, and the staff are often described as friendly, helpful, professional, and polite. However, some customers reported issues with unexpected charges for alleged damages, especially when cars were not inspected immediately upon return. A few people also experienced delays or unexplained withholdings with deposit and fuel refunds.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the friendly, helpful,... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff as friendly,... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers praising competitive pricing, reasonable... See more

Product

People report ambiguous experiences with product quality and condition. Many customers praise the cleanliness... See more

Refund

Reviewers mention ambiguous feedback about refund experiences, with some customers reporting prompt and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open... See more

Rated 4 out of 5 stars

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. Tha... See more

Rated 4 out of 5 stars

Staff are very helpful. Have used Victoria Cars a couple of times for rentals so far. No hidden fees. They were a recommendation by a friend who travels regularly to Spain, and I wouldn't use anyon... See more

Rated 3 out of 5 stars

Customer service at Alicante pick up & drop off very good. Head office not so good ,you wait a long time approx 19 days before you get your deposit & petrol money back. Other car hire companies hol... See more


Company details

  1. Car Rental Agency

Written by the company

Car hire company with offices at Alicante and Valencia airport and Calpe. Free car hire delivery to any hotel in Calpe. Car hire with fully comprehensive insurance with no deposit and no excess. No hidden charges. Car hire delivery to Altea, Moraira, Denia, Javea, Altea la Vella, Teulada, Cumbre del Sol, Benitachell.


Contact info

3.9

Great

TrustScore 4 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(466)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not rent from this company

Do not rent from this company. The car was returned with no damage. We were charged €39 for some sand (very small amount) on the internal of the back seat. We never had any passengers in the back so maybe it was from a bag but it was minimal on the photo. No reply from the company when I tried to challenge it.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Victoria are great.

Allways get what you pay for, no hidden costs or credit cards needed. Buy the super relax cover and everything is included, fill up the tank on return for a full refund.
Speedy shuttles and great cars.
Been my go to over 35 years!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Used many times

The company is always good, cars are in great condition. paperwork and checkin/out are smooth and they have been helpful to me in the past with a difficult situation.
Petrol refund is rapid.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

I don’t normally use off airport car…

I don’t normally use off airport car hire, but the cost advantages should not be ignored. On arrival we had to wait 10 mins, and then my fellow travellers (with golf bags) could not get on the bus (full) so I went and picked up the vehicle. 10 mins to the depot, and 10 mins processing (better than the queues at airport counter) and I was driving back to pick up my companions. The proceed was quick and easy, staff quite polite and efficient, location easy to get to, all in all I can recommend

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

we are glad

we want to thank you for the perfect service.we had a great car and every thing was ok . the shuttle bus was already on the airport and the car was ready,so it didn"t cost extra time. much better then when you rent a car on the airport. no stress and friendly employees

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Very happy with everything.
Picked up from alicante airport fairly quickly.
We had the surprise to take an absolutley brand new car which was great.
Top service/top cars/top staff.
Highly recommended

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. There was no problem in renting a car in spite of being over 80. A minibus quickly took us to the car rental centre and returning the car was straightforward. The hire cost was very competitive.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

PHOTOGRAPH EVERYTHING TO AVOID BEING SCAMMED

Rented a car for 12 days in May 2026. At pick up charged 10 euros more than Discover Cars quoted the rental would be with no real explanation. WHen dropping off, told by assistant that a car check was not available as none of the staff were qualified to do the check. 48 hours later told that we were being charged 196 euros from deposit for a small scratch on rear door even though the photos showing the scratch were taken in a different loction and 28 hours after dropping the car off. My video taken at drop off showing no scratch was rejected and all correspondence then stopped. Looking at reviews, isn't the first time this kind of scam has been mentioned. I have excess insurance so won't be out of pocket, but feel that Victoria Cars are not transparent as they blanked me when asking for the full T&Cs regarding damage found after drop off. Use them with caution and photograoh everything.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

ADRIAN IS A LIAR AND A THIEF

Still waiting for my refund because the car was given was not safe. Was checked by a local garage, and told me I should not be driving it as it had been in an accident and dangerous. I have an email stating I will get a full refund and still not received. Do not use this company, they are rude and speak about you in Spanish…. Shocking people

June 1, 2026
Unprompted review

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