VictoriaCars Reviews 

466
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, noting its efficiency and reliability, with many appreciating the smooth and quick pick-up and drop-off processes, including efficient shuttle services. People often highlight the clean, modern, and well-maintained cars, finding them of good quality. Prices are frequently competitive, with many reporting no hidden fees, and the staff are often described as friendly, helpful, professional, and polite. However, some customers reported issues with unexpected charges for alleged damages, especially when cars were not inspected immediately upon return. A few people also experienced delays or unexplained withholdings with deposit and fuel refunds.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the friendly, helpful,... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff as friendly,... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers praising competitive pricing, reasonable... See more

Product

People report ambiguous experiences with product quality and condition. Many customers praise the cleanliness... See more

Refund

Reviewers mention ambiguous feedback about refund experiences, with some customers reporting prompt and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open... See more

Rated 4 out of 5 stars

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. Tha... See more

Rated 4 out of 5 stars

Staff are very helpful. Have used Victoria Cars a couple of times for rentals so far. No hidden fees. They were a recommendation by a friend who travels regularly to Spain, and I wouldn't use anyon... See more

Rated 3 out of 5 stars

Customer service at Alicante pick up & drop off very good. Head office not so good ,you wait a long time approx 19 days before you get your deposit & petrol money back. Other car hire companies hol... See more


Company details

  1. Car Rental Agency

Written by the company

Car hire company with offices at Alicante and Valencia airport and Calpe. Free car hire delivery to any hotel in Calpe. Car hire with fully comprehensive insurance with no deposit and no excess. No hidden charges. Car hire delivery to Altea, Moraira, Denia, Javea, Altea la Vella, Teulada, Cumbre del Sol, Benitachell.


Contact info

3.9

Great

TrustScore 4 out of 5

466 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(466)

218 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply the best

As a family we have used Victoria cars at least three times a year (minimum 6wks) for 5 years. ALWAYS excellent service, price and quality car. Always greeted by friendly driver at the airport and swiftly yet safely taken to collect the car. Staff at reception are (in our experience) always friendly, helpful and knowledgeable. We would not wish to go anywhere else for car hire. If we decide to buy it will be from Victoria cars & they would be our first choice to store the car between visits

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Easy reservation process

Easy reservation process. The car arrived exactly on time at our place. Very nice collaborators. The return was also very easy and efficiently handled, including the transfer to the airport.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers. On collecting the car you are notified you must fill up with fuel at 4 stations or there is 25 euro surcharge. Why fuel is fuel?
The I returned the car, this is where the con really gets going. The car was hardly used and parked at the villa most of the time until to return it to the airport.
On returning the car I gave the keys to the lady at the desk, she did not want to check the car and all was good.
So off I go into the shuttle to the airport and just as we get near which was 3 mins of a journey my phone goes. You have damaged the throttle? How it drove? We will be charging you 50 Euros. Then they send a photo with the car spotless clean parked up next to another car? The car had lots of dust on it. There was No car there when I parked it ,and they would not park the car there once checked in either. The photo showed a scuff on the back arch not a throttle problem. This photo was an old photo of old damage. A total con I just wished I had gone back to the airport to check but they know that you have to make your flight. The driver must be in on it. Never again will I use these. I hire cars quite frequently in Portugal and Spain and have never experienced this. Please avoid.

June 21, 2026
Unprompted review
Rated 4 out of 5 stars

Staff are very helpful

Staff are very helpful. Have used Victoria Cars a couple of times for rentals so far. No hidden fees. They were a recommendation by a friend who travels regularly to Spain, and I wouldn't use anyone else. We had a refund due and it was dealt with with no quibble or delay.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have tried a lot of Car Hire…

I have tried a lot of Car Hire companies from Alicante and Victoria Cars outshine the rest. Always consistent, honest and polite. The cars are well maintained and there are no hidden fees. One price, all included, no drama! I use Victoria Cars around 10 times a year, and always will.

July 4, 2026
Unprompted review
Rated 4 out of 5 stars

One bad experience, usually great

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. That was very disappointing, not least because I know if I was late getting a car back to them I would be charged. It really put a downer on the end of the holiday but usually they're great hence 4 stars still

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

The staff are always there to help the…

The staff are always there to help the pricing is competitive the cars are good they give you the price including the all inclusive insurance the additional payment I upfront is for the tank of petrol and if it is returned full you get your money never ever had a problem unlike some company’s

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Victoria car hire for…

I've been using Victoria car hire for year!
I mean over 30 years!
They are always efficient and the cars are always prepared properly. Only thing I'd like is perhaps if the recognised people like myself who hire multiple times a year. Just going to book my 5th car this year!!!!!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience!

Very good experience. A trustworthy company.
Customer service, cars, payment and warrantee refund are working very good.
Highly recommended!

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

I’m a returning customer and have…

I’m a returning customer and have always been very satisfied. The prices include full insurance with no excess, which gives great peace of mind. They’re open 24/7, and the rates are very competitive. I highly recommend them!

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Confusing and unfriendly

Booking the car was very confusing, because as my flight was due to arrive shortly after 11 pm, it wasn’t at all clear how to book a time and date after midnight without having to worry whether there would actually be a car available at such a late hour. When I went to collect the car, I was treated very rudely – unfortunately for them, I understand Spanish, so I could hear what the staff were saying about me amongst themselves which wasn't friendly at all to say the least. Victoria Car Rental - not a nice way to start your holiday!

May 29, 2026
Unprompted review
VictoriaCars logo

Reply from VictoriaCars

Thank you for your comments.
Could you please contact us to our e-mail with your booking number and a short description of what you heard. for us in not acceptable any type of disrespect and take action immediatelly.
Also, please le tu us know how would you improve the booking enginge. you can book until the end of the day and if day change you start next day at 00:00 at this point. Any sugestion is wellcome.

Rated 5 out of 5 stars

I have used Victoria Cars' service for…

I have used Victoria Cars' service for many years and have always found it reliable and hassle-free. I use it several times a year for trips to Spain and have never experienced any issues. I can wholeheartedly recommend Victoria Cars and will continue to use them exclusively.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent rental company

Before our trip, I spent a lot of time reading reviews about car rental companies in Alicante, and honestly I was a bit worried. I’m happy to say that our experience with Victoria Cars was excellent from start to finish.

Everything went exactly as promised. We even received a free upgrade to a larger vehicle than we had booked, which was a great surprise for our family trip.

The pick-up and return process was smooth, the staff were friendly and professional, and there were no unexpected charges. The fuel deposit was refunded to my card the very next day, exactly as promised.

Based on our experience, I would definitely rent from Victoria Cars again and would happily recommend them to anyone looking for a reliable car rental company in Alicante.

May 27, 2026
Unprompted review

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