VictoriaCars Reviews 

We rent for many years with Victoria Cars, always correct, no surprises, clean cars and technical oké. Also when we return our car after a few days a correct return of the fuel deposit, for us a great company.

Always great service !
No hidden costs!

We use Victoria Cars on a regular basis, they are very polite and professional, always willing to help if needed.

Once again, I used the services of Terget Rent. As usual, everything was as agreed. I'm completely satisfied.

Never disappointed! Special thanks to the people who were on duty on 18/02/2026.

Very surprised with the quality of their service .
So easy to book a car , shuttle available from the airport to their office . Very good quality cars , cheaper than any other on the market . I have received the rest of payment I’ve made for the fuel back in 2 days .
I would totally recommend Victoria cars to anyone and definitely it is not the last time I will use their services

Friendly service at the desk, good pickup and drop off at the airport of Allicante and no additional sales of extra insurance

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open the petrol cap - sometimes very frustrating. Lights, indicator and nowadays navigation. It would only take a short while to explain the basics as each model differs. Also the assisted steering which can be nerve wracking if you don’t know such a thing exists!

I've used victoria cars for the last 4 years, the service has always been fantastic, from prompt pick up at the airport to the swift turn around at the office, the staff are always polite and professional.

Correct pricing, more then decent car, responsive and delivery to our campground made this a great experience.

Fantastic service - pick up, the car, everything.

Customer service at Alicante pick up & drop off very good.
Head office not so good ,you wait a long time approx 19 days before you get your deposit & petrol money back.
Other car hire companies hold the deposit against your card & only charge you If there has been any damage .
Victoria charge your credit card 1000eu & 76 Eu for petrol but as I said it took 19dayz before you get the refund ,not 25 as advertised.

I have rented cars from Victoria Cars many times over the years and have always been very satisfied. This is good old-fashioned service based on politeness, clarity, and trust — something that feels increasingly rare in the car rental industry.

Too many rental companies seem more focused on taking you for a ride than giving you a good one. With Victoria, everything is straightforward and transparent. I especially appreciate that full third-party insurance is included, removing any risk of unpleasant surprises or overcharging at return.

Reliable, honest, and professional every time.
Keep up the good work, Victoria!

Excellent service I use it 3-4 times a year and the standard of service is first class . Quick turnaround and the cars are always excellent.

Do not use. When you return the car, they will not inspect it with you. They do it afterwards. Luckily, I took a video if the whole car. They then sent me a photo which they claimed showed damage to a front bumper. It was wiped with dust. Despite sending them the video which showed no damage, they said they couldn't use because it didn't have a date. Baloney. When I threatened to fill out a denuncia and contact the guardia civil, suddenly they refunded the 120 € they had fraudulently failed to return from deposit. I suspect they do thus with all customers who refuse to buy their own insurance. Dishonest practices. Dodgy company

They charged us for damage 3 days after we had returned the car & having told us they were happy. I consequently claimed on the full comp insurance that I had taken through the independent booking agent. They kept trying to sell me insurance knowing I had already purchased it at the time of booking through an independent agent. It was clearly a scam. Now I video the car both on pick up & return. After years of hiring cars in Spain without insurance i fortunately made a decision to purchase it this time, call it luck or foreshadowing but I will pay for insurance as no longer will I trust the smaller rental companies.

Warning about VictoriaCars! When picking up the car, all pre-existing damage, including the front left bumper, was clearly noted on the inspection form by their own staff. Yet they are now trying to charge us for damage we did not cause.

The car return inspection was not conducted with us present, but only later by a supervisor, increasing the chance of false claims. When I mentioned this to the staff member, she said: “oh don’t worry, I see on the form there are a lot of damages on the car”. A completely unfair comment, as they still charged us for damage that was already present.

Additionally, the full €1,000 security deposit is immediately withdrawn from your account, unlike other rental companies where it is first only reserved. The security deposit and fuel deposit were eventually returned, but not in full, and only after a long wait and sending multiple emails.

They ignore their own inspection forms, place full responsibility on the customer, and are extremely unprofessional and misleading. Not recommended at all. We rent 5-6 times a year cars in Alicante and this was our worst experience ever! NEVER AGAIN

It all started off so well with efficient pick up good customer service when picking up the car and even at drop off when we handed the car back. Vehicle was inspected with no issues found and full fuel tank. I was waiting to revive deposit and money back before leaving a positive review.

Sadly, two weeks later we received an email with pictures depicting damage that was not present when the car was handed back and inspected by a Victoria car's representative. The car with over 60,000Km already had plenty of scuffs and scrapes on it. The bill was just over 100 Euros and told to make a claim on our insurance using enclosed documentation. I do wonder if one star reviews are from those that have their own insurance and five star from those that purchased insurance from Victoria cars?

What is most interesting here, is that the car was dropped off on 1 January and the date and time stamp for the photo's showing damage was the 2 January, so over 24 hours later.

I challenged and received a reply stating car was inspected same day it was dropped off! I have now asked for them to prove the damage did not occur in the 24 hours after the car was dropped off and inspected by Victoria cars. This is made worse as the representative had no issues as the damage was not present. He checked that damaged area too with his hand!

I am still awaiting a reply on that and how they can inspect the car one day, say it is fine. Then 24 hours later take a photo of damage, alleging we have caused it.

The best advice I can offer is avoid or assume you will have a damage charge levied on returning the vehicle. After nine years or hiring cars abroad this is the first time EVER we have had a damage charge as well. Overall, this raises questions around honesty and integrity factoring in content of other reviews on Victoria cars.

We ended up having to do a chargeback with the credit card company, this practice seems rife in Spain sadly.

DO NOT USE THIS COMPANY. Always charge you extra money for diesel potential screeches that doesn’t exists. Scammers . They don’t check your car straight away you have to wait a week and then they find issues and charge you money . Unprofessional , one of the worst company in Alicante. I been renting cars from more then 20 companies but VICTORIA is not good at all . AVOID !!

They refused to check my car when returning it. I therefore took fotos to document that there were no new damages, but that what exactly what Victoriacars clamed 3 weeks after! Total scam, WARNING!
They responded as follows when I presented photo evidence that I have not added any damage:
Dear customer,
Our staff took the evidence after the contract had ended, following the order in which all clients returned their vehicles. This is the standard procedure and part of their duties. Unfortunately, without clear poof that the charge was made in error, we are unable to review or investigate the case further.
We are sorry for the inconvenience.
Kind regards,
VictoriaCars