VictoriaCars Reviews 

Stay away I return the car with full tank they took 146 euro and only paid 76 euro back😡 When I pick up the car the guy just leaved when I show all the marks.
Stay away

We hired a car from Alicante airport. Pick up was good but on arrival at the office the girl that dealt with us was very rude and wouldn’t explain anything to us. She spoke to us dreadfully. We returned the car on time during office hours. They refused to check the car. Said it would be done in 7 to 10 days. Again very rude and abrupt. As others have reported they take the deposit money and fuel money from your credit card. Most other companies leave it as pending. It has now been 14 days since I returned the car and no sign of the €1000 deposit or the €80 for fuel. I called them today to chase up my money and they said it would be at least 4 weeks. Dreadful company. I will never go near them again. They totally spoilt my Spanish experience. Horrendous. If there was minus stars I would give them

Have rented a car from Victoria Cars for several years and have only had positive experiences. Never any hassle with insurance and payment. Recommended!

Do not hire a car with this company. I hired a car for 1 week in November 2025. The car itself was fit for purpose, had 56,000 km on the clock so had a few scrapes and dents.

The first red flag is when they take €1000 deposit from your credit card. They don't put a "hold" on the card, they actually take the money. I have hired around 50 cars throughout Europe and this is the first time that this has happened.

On collection they just give you the keys, there's no walkround to confirm damages with a staff member. On return of the vehicle, I dropped the keys off to be told by a female staff member that nobody is available to check the car for damages, just someone who could check mileage and fuel level. A man got into the car, checked the fuel level and mileage and drove the car away. Why couldn't this same member of staff have walked around the car with me?

A few days later they emailed my with a €130 charge for damages. I wasn't going to accept this so immediately responded to them with evidence.

My advice is if you hire a car with them is to take a video of the car at pick up and drop off. Walk around the car slowly and film the whole car. I then sent them these videos when challenging their scam charges. I also contacted the broker Discover Cars in the UK, who i booked the car through. They were excellent and also pushed Victoria Car Hire on my behalf.

I received a refund a few days later. Please do not accept the charges if this happens to you. Challenge them, contact your broker if you didn't book directly with Victoria Car Hire.

I was prepared to take this further if I had to. The Spanish Police have an online complaint form. I would also have contacted the European Car Rental Conciliation Service (ECRCS). They act as an ombudsman-like body for cross-border car rental complaints within the EU and UK. Lastly, I would also have contacted my credit card company to claim fraudulent charges on my account.

I took out a car hire excess policy, however didn't think it was fair to the insurance company to make a claim.

So if you're in this position with this company, please don't accept the charges.

No problems whatsoever.. easy pick up and easy drop off ..definitely use again

Great service. Hired 2 cars from VictoriaCars Alicante in October/November due to extended stay. Cars were clean and well maintained. Booked through Discovery Car hire so had to leave a deposit for fuel and security deposit. All deposits were returned 14 days after returning car. Overall the experience was excellent.

I have rented a car from 05-10-2025 till 13-10-2025 at Alicante airport. The rental company was Victoria car rental. this is the most horrible experience i ever had. at their office one of the worker who gave me the keys ,refused to mark the dents and damages on the car which i have pointed out. anyway i had my own insurance and before driving away i took photos and videos of all damages i have found. on 13th of october i returned a car and one of the worker has refused to check a car . just i was told no need to check because a car has a lot of scratches. i have taken photos and videos again. after 3 weeks i have received an email from victoria car rental saying that 104 euros have been deducted from my deposit because front bumper has a scratch. i have checked photos the ones i took on 5th of october and also the ones i took on 13th of october. they were identical . i wrote back to them and explained that the damage was on the car before i drove away on 5th, and heres an evidence. also have explained that every photos have date and time to check when they were taken. it becoame a nightmare. They dont even know how to check photos and accept their deliberate intention to obtain money from me and other customer's .after sometime i mention that ill be reporting this issue to guardia civil or local police and also will be taking them to court. immediately i have received a refund and apology. to all customers ---do not accept apology----report this company to the police and demand a compensation of minimum 5000 euros. this is a law in spain, do not be fooled, know your rights, dont be intimidated by victoria car rental or do not rent from them!!!!!!

Horrendous. Refused to inspect car upon return and then took money off my excess deposit for alleged ‘new’ damage. Also took money off for fuel as I had fuelled up in next town despite it having more range when returned than it did on collection. After telling them I had photos of all damage at time of collection, and many emails later, they apologised and advised they’d return my money. Do not use, no matter how much cheaper they are. They are cheaper as they undertake this type of practice.

I am still waiting for my deposit return. I have tried to contact them numerous times but no luck. It is now almost 3 weeks after the return.
Staff we very unhelpful both on pick up and drop off.
Would not recommend them at all. Wish I had read the reviews first.

Very friendly on pick up, car was very average with numerous scratches and bumps, we took photos and a video of EVERYTHING, we have been visiting Alicante for 20+ years, NEVER had an incident with car hire until now! Returned the car with little extra mileage because we didn’t use it much, full tank as agreed, told us to get on the bus and would check the car later, 2 weeks later they deducted $68 for a scratch that was already present when we hired it!! We called a number of times, woman very rude and not interested, we are currently in dispute with no refund as yet, luckily we have full photographic evidence and a video. date and time to prove the inch long scratch was present on pick up, we will take legal action if this is not refunded and have informed our Bank , absolute scam and evident by other reviews that this is a frequent swindle to make extra money , shame on you Victoria Cars, DO NOT HIRE CARS FROM THIS COMPANY!!!!

They took 98 euros off my debit card for petrol. Then they took 1000 euros from my credit card.
After pursuing my money , I have just received 83 euros and 985 euros all on my debit card.
They blamed the bank charge for 15 euros but didn't explain the rest.
Fortunately I got most of my money back , a lot of people don't.

Kia Ceed rented October 20th in Alicante. Very nice stuff, especially Carlos Munoz, who was gentle and clear. I rented a car for the first time in my life, so I was a little nervous. Everything went quickly and was understood. The price was acceptable. The car was good and on the end I lost my cap at the parking and Victoria's driver picked me up to get it back. Thank you all very much! Maggie from Poland.

Rented car 8/10/25 - 13/10/25 at Alicante Airport. The company actually took the security deposit from my husband’s credit card on the first day of the rental. Took it, and charged it to the credit card, did not hold the details as other rental companies do.
We returned the car with no damage and were assured that we would automatically be refunded our deposit.
2 weeks later we had heard nothing from the company so I emailed them. They had had our deposit for 3 weeks.
The following day we received an invoice claiming damage to the car, with an undated photo as evidence. This was 13 days AFTER we returned the car.
The company charged us 130 euros (does this sound familiar?) for the supposed damage.
I contacted them about this, but they just resent the invoice.
I feel this is a very dishonest way to do business. I searched for reviews for Victoria Cars on Trustpilot and it seems that very many of us have been treated and scammed in the same way by this company.
I have reported this to BBC Watchdog. Do not use this company.

Stay away from these scammers! First of all, they don't check the car immediately after you return it (like literally ANY other rental company), they ask you just to park it to be checked later (which is a massive red flag). This gives them room to come up with some fictional damages. Then they charge you for these damages way too much. And lastly, they are extremely unfriendly and unhelpful, they seemed to be annoyed that they have to serve clients (pro tip-change your line of work!!). Do yourselves a favour and avoid this company!!

I've rented cars all over Europe and the USA. Victoria are the best. Very friendly, professional and no hidden costs at pick up or drop off. Prices are very competitive too. Highly recommend. Alicante, Spain.

Skoda Kamiq rented with license plate 6409MZN from Monday 20/09/2025 to Friday 26/09/2025.

The price was 235 + 84 euros deposit for a full tank of gasoline = 319 euros, and you get the 84 euros back with a full tank upon return.
Car returned on 26/09/2025 with a full tank, and we have proof of payment and photos.
But they only refunded 64.90 euros, claiming the car was not fully refueled.
This means they withheld 20 euros, knowing that 1 liter of gasoline in Spain is approximately 1.5 euros.
So, there was a shortage of 13 liters in the car, pure fraud.
Called Victoriacars twice, and they continue to insist that the car was not fully refueled.
So, people, if you rent a car, take plenty of photos and proof of payment.
So you can prove your car was fully refueled.
My case is not unique, as people from Veulta Turistica have encountered the same full tank fraud with their rental. 20 euros were also withheld because the tank was supposedly not full.
Victoria cars is pure fraud and deception in their car rentals!!!

Everything was just perfect! Despite I arrived at night and spent the night in a Hotel, I was picked up in the morning by the driver who was very kind! Today I gave the car back, and the person at the reception was kind, efficient and funny joking too! That’s what renting should be like!!!

I've used Victoria Cars twice now and had the car delivered to and picked up at my campsite. The service has always been excellent and the cars spotless. Price is also one of the most competitive around.

DO NOT USE THIS COMPANY

After many years of hiring cars this is the first company we have ever had a problem with. They actually take the deposit from your credit card instead of putting a block on it and then say they can take upto 30 days to return it.
After picking the car up at 1.30 in the night in an unlit area the company just do a quick look over the car with a torch and document where they see any damage, which wasn’t very professional and rushed as only one member of staff trying to deal with a bus load of travellers. On return staff would not check the vehicle with us and said it would be checked the following morning and they would be in touch. We have always checked the vehicle on return with all hire companies. After a number of emails chasing my deposit i then received a bill charging me for damage to under the car that we had not done €100.
Reading a number of reviews it seems this is a scam by the company charging for approx €100 for damage to areas of the car that you would not have photographed.
Hopefully this company will be investigated about their dodgy dealings 😡

🚨 Thinking of hiring a car with VictoriaCars in Alicante or southern Spain? Please read this before you book.

This review is based entirely on my own recent experience, and I hope it helps others avoid going through the same.

I rented a car from VictoriaCars for two weeks this summer. The car was five years old, already covered in marks and scratches, and I drove it from the airport straight to my accommodation, parked it in a garage for most of the stay, and then returned it in perfect condition.

At drop-off, I specifically asked for the car to be inspected with me present. Instead, I was waved away with “don’t worry, it’s fine.”

It then took over a month for my fuel deposit and rental deposit to be returned. During that time, I emailed several times asking where my deposit was and was completely ignored. When I finally received a response, I discovered that €120 had been withheld. The justification? A faint mark under the bumper, shown in photos, which looks like it could be simple dirt that wipes away.

What makes this worse is that I have kept all evidence of communications, and instead of addressing the core issue (the lack of proof of any damage during my rental), VictoriaCars repeatedly tried to deflect by saying I should have taken their “full insurance.” Let’s be clear:
• Insurance is a personal choice, not an obligation.
• It only becomes relevant once actual, provable damage is established.
• In reality, this “extra insurance” is just another way for them to make money.

This isn’t about the €120. It’s about the principle. Money was withheld from me unfairly, without proof, and only after weeks of being ignored. The way this was handled was unprofessional, misleading, and unfair.

If you’re in the UK and this happens to you, don’t give up. Here are the steps you should take:

✅ Keep every email and receipt, evidence is key.
✅ Contact your credit card provider immediately and request a chargeback (you have a strong case if no damage was proven at return).
✅ Report the case to OMIC (Oficina Municipal de Información al Consumidor) in Spain and the OCU (Spanish Consumer Organisation).
✅ Raise a complaint with the European Consumer Centre (ECC-Net).
✅ Share your experience publicly so others are warned.

What I’ve learned is this: VictoriaCars relies on the fact that many people won’t challenge them. Their pattern of behaviour, delayed communication, ignored emails, no inspection at drop-off, and deflecting onto “insurance,” shows this is not an isolated incident.

I’ve never felt the need to write a review like this before, but I believe it’s important. Customers deserve fairness and transparency, and in this case, neither were shown. Please be aware before you book, and if you’ve been unfairly charged, take the steps above. It’s about much more than money, it’s about standing up to unfair treatment