Victoriana Nursery Gardens Reviews 

370
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful product quality and the exceptionally speedy delivery service provided by the team. People often mention that items arrive wonderfully packaged, remaining vibrant, healthy, and robust even after traveling long distances. Some reviewers were not happy with the quality, noting that certain plants looked poor, unhealthy, or damaged upon arrival. Consumers also mentioned receiving specific items that completely lacked proper root development or showed unexpected signs of severe damage. Purchasers experienced occasional issues where orders did not meet expectations due to these transit problems or weak specimens.

What people talk about most

Product

Clients share positive opinions on product, highlighting that plants generally arrive quickly, in excellent... See more

Quality

Reviewers mention positive feedback about quality, noting that the plants arrive sturdy, healthy, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt arrivals and secure... See more

Order

Users describe positive interactions with order, highlighting fast shipping and clear delivery updates.... See more

Service

Customers expressed great satisfaction with the overall service, highlighting prompt delivery, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very healthy wee slips and plugs, great root systems. Good communication and friendly approach. Great value for money and speedy delivery. Loved that I got an email saying they’re on their way and nex... See more

Rated 5 out of 5 stars

Items arrived on time. Ordered saffron crocus and thought I was receiving dormant bulbs but surprisingly got live plants. Was very happy about that and I look forward to seeing the flowers. Items were... See more

Rated 5 out of 5 stars

Love this company. I ordered a tamarillo plant for myself and one for my mum. Unfortunately the first delivery was damaged by the courier, but Victoriana Nursery Gardens were brilliant about rectifyin... See more

Rated 5 out of 5 stars

Very impressed with service of Victoriana Nursery Gardens. My Black Mulberry tree (of nursery rhyme fame -"Here we go round the Mulberry Bush!) arrived this morning -well-grown & packed so well - an... See more


Company details

  1. Garden Center
  2. Plant Nursery
  3. Seed Supplier
  4. Wholesale Plant Nursery

Written by the company

We are a second generation small family, horticulture business in Kent with a passion for growing plants. We offer a wide selection of fruit, veg, herbs and flowers for your garden. Everything we grow to sell is ready for you to plant in your garden and grow on for the ultimate backdrop to your home. Whether you are wanting to grow your own food with companion planting or create the perfect herbaceous garden we can help with it all. As well as offering a large selection of fuchsias we also save our own tomato and chilli seeds (which are DEFRA certified) including many heritage varieties. We grow using traditional methods, without pesticides or insecticides (no-one wants to eat those!) at our nursery in Challock (between Ashford, Faversham, Maidstone and Canterbury), although we are no longer open to the public (this gives us more opportunity to concentrate on growing plants for you) we do offer a click and collect service as well as a full mail order service all over the Country. So whether you are looking to plant an orchard or grow soft fruit for a long term food providing garden, grow delicious vegetables or herbs (with so many incredible flavours, textures and vitamins) or add some colour with our stunning ornamental and flowering plants we have what you need and we can deliver it to your door. Our passion is plants, all year round!


Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

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No recent history of asking for reviews

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4.2

All reviews

(370)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Well established and healthy edible products

This is a well established company I have used for 25 years of fruit and vegetable gardening, with some plants that I have from those first orders, such as sea kale and horseradish. A good range of well grown and packaged edibles, great stuff indeed. The range of herbs is exactly what I want and establish well.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I planted our asparagus bed many years…

I planted our asparagus bed many years ago and now the original crowns are producing spindly spears. As a result the first of 5 new crowns mark the start of a gradual replacement for the whole bed. Mary Washington was a random selection and I will select other named plants as we go along. Each year after cutting the old fronds I put o a good layer of compost. I was told long ago that asparagus as a seaside plant likes salt so I throw a few handfulls down each autumn. Kevin Dalley

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Plants were of a high quality well packed and arrived quickly ensuring they were all healthy and two days later are planted in my garden and looking happy. Thank You Victoriana Nursery I could not be happier and will be shopping with you again very soon

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Last year a friend brought me a chili…

Last year a friend brought me a chili plant after a long stay in hospital, she placed the little plant into the old tiny greenhouse (inherited with the house). Sneaky way to make sure I got myself moving around, if only to the garden to check on my "baby"- I made such a beautiful jam, saved the seeds but this year nothing germinated. I was so disappointed at the thought of not remaking my chili jam, especially since this year I've branched out into the garden and created a raised bed for veggies. I found Victoriana Nursery Gardens online and today my two new baby chili plants arrived perfectly packaged, the plants expertly (caringly) wrapped the newspaper still damp. They are potted up, and I can't wait to recreate and tweak my chili jam recipe come harvest time — Sure I could have tried a different chili variety saved myself a lot of searching but this one makes amazing jam and I now have two of them :)

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

THE WORST CUSTOMER CARE

I bought a couple of shrubs for the first time from Victoriana Nursery. They arrived in a flimsy cardboard box with insufficient internal packaging. Two delicate Fuchsias were placed on top of one another. The stems were broken. The soil was not fresh, instead it was covered in moss as was the stems of the plants. I contacted the company asking if they wouldn't mind replacing the damaged plants. This did not go down well with the owner Serena who suggested that she was surprised how well they had arrived considering they were wrongly packed by her company which she took responsibility for. Her manner and communication is unhelpful and unprofessional. Her approach is to state lots of Acts and Horticultural Laws all of which have no relevance to the Consumer Rights we have as customers. I thought this was just a one off bad experience but I have looked further into customers experiences with this company and its owner and SO many people have had exactly the same experience. I gave the company many opportunities to correct this fault and all of which were met with an unprofessional and hostile manner. I had to take this problem to my bank and escalate a charge back as I was so unhappy with the non existent customer care. DO NOT BUY FROM THIS COMPANY

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely fruit bushes

Lovely fruit bushes, well packed, very helpful staff
I have used this company many times and would highly recommend them

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I love Victoriana ❤️

Fantastic selection, fascinating information (I've learnt a lot about history and culture of botany on the product pages), fair prices. Proud Scarecrow Club member!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Cascading strawberry plants

I ordered 5 rambling strawberry plants and received them really quickly. Good communication about my little order dispatch details.
I'm so delighted with the healthy little plants, all with strong root systems and new leaves appearing. They were really well packaged too. Highly recommend

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience.

From ordering to delivery, it was a nice and easy experience. Communication was great. The plants were well packaged and look very healthy. I can’t fault them. Thank you!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company for fruit trees

Fast delivery. I am a returning customer, very happy with my first purchased Asian pear tree a few months back. I emailed the company with a small concern about my second time buying fruit tree, they responded immediately and delivered a replacement to me. Definitely will buying again when I find some more space in my garden.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

I ordered the tree on line on a Sunday afternoon when the nursery was closed. They picked the order up on the Monday and despatched the tree the same day. It was delivered well packed the following day and planned straight in the garden . So from order to bring planted was less than 48 hrs so not many companies are so efficient. The tree seems fine with healthy roots and well pruned so fingers crossed now for a good crop in the future.b
Well done and would certainly recommend this company and use it again in future 👍👍👍👍👍🌲

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Items arrived in time

Items arrived on time. Ordered saffron crocus and thought I was receiving dormant bulbs but surprisingly got live plants. Was very happy about that and I look forward to seeing the flowers. Items were well packaged also. Noticed no visible damage to bulbs or leaves. Also ordered bergamot seeds and epazote seeds. Will see how these germinate and grow in a few weeks. Nice and easy experience. Clear communication with order recognition and dispatch process.

January 12, 2026
Unprompted review

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