vicyoung.co.uk Reviews 

Bought a car from here, after being told the car had full service history. Also numerous issues that I have had to fight for to be resolved. The car doesn't have full history,which can affect warranty. Stop start not working,was told it was battery. It's not. Was phoned by company to make several offers,and that l would be called following morning to arrange car to be fixed. No call. Lied to and fobbed off.
Folks the moral is, don't trust the word or promises of this garage.

I've owned many vehicle from Vic Young for more years than I care to count.
I have to say Darren and Ben where an absolute delight to deal with..
They guided me through my choices of car, finance ect.
It was so easy..
Anyone buying a vehicle and not going to Vic Young is a fool unto themselves..
Best dealer ANYWHERE..

Bought my MG from Vic Young a couple of weeks ago and I'm really pleased with the deal I received. I dealt with Ray Scott who got a great trade in price for my car. This is the second car I've bought through Vic Young and will definitely use them again.

I've had a few vehicles from Vic youngs and never had any major issues any minor issues were sorted without fuss, can't fault the treatment first class, wouldn't hesitate to return, also if they don't have what you're looking for ask and they will do their best to find something for you i know from past experience

My 2nd car from you and once again from start to finish you could not do enough for me great service. When the time comes I will be back for my 3rd car from you.

Hi Brought my Nissan Juke 3 years no problems with it over the years. Will use again when I need a new car.

Just bought a car from this dealer, the whole process was first class from start to finish , The sales guy Ray was pleasant and not pushy,the vehicle preparation was excellent(car received a FULL service not just an oil and filter change) I highly recommend this dealer.

Bought my (used) car back from Vic Young in February, and it had a key fob fault. To cut a long story short, Vic Young sorted it after Mercedes were going to take the proverbial, and even provided me with a free courtesy car whilst they sorted it.

First class service from Vic Young all through the process, and will defintiely check their stock in future when buying my next car.

I am a second buyer with Vic Young having received my 2nd WAV through Motability. The condition of the vehicle was not good when i received it, front registration plate hanging off, back and front plate not screwed on, corners cut out the plates which makes them look stupid, pools of oil on the engine and an injector leaking with fault light on which they claimed they new nothing about yet Ford stated the age of the fault in memory went before i received the vehicle. They claim to give £40 fuel yet when i got the vehicle it was just outside the red on the fuel gauge, there is no way this vehicle used that amount of fuel just from South Shields!
I then get a leaflet through the door from them, £750 cashback when you take a "new" motability vehicle from them, a bit of a kick for people who go to them for a nearly new who get offered nothing so all in all, no compensation for what people go through when things go wrong, no free fuel and no cashback, and adaptions that should have been done and included in Advance Payment havent been done so now left with a WAV incomplete, no thanks, you just lost a customer!

Just got my second car from here. I dealt with Ray Scott and I have to say he is absolutely fantastic. He made sure to get me the best deal possible on my car. Will definitely be sticking with these guys from now on.

Ray was a star as usual,car was cleaned fueled and new matts fitted there was a few bad stone chips on bonnet spoke to Ray car was in body shop and repaired,came out excellent,plus you get a 12 months warranty,all the staff are friendly and willing to help you can't go wrong buying off vic youngs

I am unfortunately in the position of losing my company car, and because I have grandchildren and need to take them to school/nursery etc needed a car quite quickly. I saw a Toyota aygo advertised on Vic youngs website site so my family and I travelled the half hour or so it took to reach Vic youngs to see the car, only to be told it hadn’t yet arrived, that should have been the first red flag, we were told we would receive a call when the car arrived, which should have been in a few days time, when we didn’t hear after a week, we rang up and we’re told the car was on its way, we rang back and because of the storm the car had been held up, anyway after many calls, none of them from Vic young, all made by us, the car arrived, we again travelled through to see it and it had damage to the alloys and to the front bumper, foolish though it may seem we decided to buy it any way and we’re told the damage would be repaired, plus an mot and service would be carried out taking a week to 10 days. We were told after a week the mot and service had been carried out but the damage hadn’t been repaired, after more time passed we rang and we’re told the car hadn’t passed the mot (it’s a 68 plate) and it needed a new bumper taking yet more time. We have now cancelled the car and are looking elsewhere. This company did not once ring us, or even ring us back when we left a message, not even when we cancelled, we actually got a 21 word email which I wish I could post.

I bought a MG5EV Exclusive on Friday. Fantastic price, 4 year PCP deal on 0% APR, great trade in offered, BUT mostly friendly; honest service with a smile and a laugh or 2. A special mention for Jack Morgan - what a super guy who I am sure will go far. All the best Vic Young, see you again soon and looking forward to picking up the car !!

We bought our MG from Vic young 1 year had a brilliant experience! Today we had our car serviced again by Vic Youngs wow we are so impressed ! We dropped the car off at 9.30am and the car was ready to collect at 11.20am, when I collected the car it had been cleaned and we were given free AA breakdown cover, as well as 2 MG Teddy bears for our children the customer service was 10/10!
Vic young should be proud to have such lovely staff members Chloe who dealt with us on reception today was amazing thank you for eveything we have recommended the garage to our friends and family and can't wait for our next service 5*

We booked a test drive of a Hyundai I 10, as a precaution because it was a 50 mile round trip from our home,as the car was advertised at top book price we expected a decent motor as advertised,on arrival we were astonished to find that the car had a large dent in the passenger door, scratches to most panels ,chips out of the paint all around the front and down the drivers door,and to cap it all off all four alloy wheels were completely trashed !
Upsetting waste of my time and money

Avoid buying from this garage at all costs! I’ve had an awful experience with them, and had to fight tooth and nail to get my money back for an unfit car, which I was gladly sold by them. I had the car for less than a day when I noticed the issues, every time you pulled off from stationary, the car would make a screeching noise. I told them about it, and they said to take it to my local garage as I live so far away from theirs. I took it to my local Citroen dealership, who did an investigation into the car, to find the noise was coming from clutch and needed to be fully replaced! Also one of the rear lights needed fully replacing as it had been cracked with a piece of plastic missing (that alone costs £320) leaving it open to the elements except for a single piece of cellotape that they had just put some on it and hoped that I wouldn’t notice. When Citroen told Vic Young what needed fixing, Vic Young told me the garage was lying, and that they had done there own checks on the car before selling to me and there was nothing wrong with clutch, and tried to blame Citroen for trying to make a quick buck by extorting them.
They did offer me a full refund, as they refused to pay Citroen prices to fix the car and I live nearly 5 hours away from them! I think this was only because I was within the two week notice period due to buying solely online due to COVID. However it took me over a month to actually get my money back from the company, and they made so many mistakes even though I was dealing with manager when I was trying to arrange pick up of the car it was ridiculous, they actually turned around there driver on the first day we arranged for pick up, because they hadn’t realised that they didn’t have my correct details on file for the refund to actually be processed! Even though I had spoken to them for over a week to make sure everything was in place! I have now got my money back as of today, and I would never go anywhere near this garage again, and I advise nobody else to fall for there lies and deceit! They also made me feel like there were doing me a favour for changing worn brake discs that appeared as an advisory on there new MOT, if you ask me advisories should be fixed as standard, and not just because the customer picked it up, by checking the new MOT online, and questioned it! Sales man and manager that I dealt with were not helpful once they had my money. The only competent member of staff, who seemed to actually care about the customer was Kathryn Young, who took over my case in the end. If you find this review too late, and are having problems, I advise to go straight to her! After practically being told by the manager that I was over reacting on the phone, I wish I had been dealing with her earlier! The manager treated me like I was being difficult and over reacting for wanting to return an unfit car, and wanting my full £9,000 back. His customer service is definitely lacking if not completely non existent.
In conclusion, just don’t buy from them at all, steer well clear if I was you, or you will literally be steering yourself into a financial hole, which unlike me, you might not be lucky enough to escape.

In response to their comment below:
The fighting tooth and nail to have my money back, was in reference to how long it took for you to actually arrange the pick up of the car, the amount of times I had to email and threaten to phone so someone would actually reply. The amounts of times I had to email, to try and get the fact that you were going to give me a full refund in writing so that I was covered legally. It should not of been this hard and stressful, to return an unfit car, that had been wrongly sold to me! It had nothing to do with the processing time as I know that is outside of your control.
In regards to the comment the delay was due to the stipulations I put in place, I can’t understand what customer in the world, would hand over the keys to a £9,000 car without some sort of proof of payment on your end. I don’t think that was an unreasonable or time consuming request and it should be standard practice in my view. I didn’t ask for anything more, other than for it to be on one of my days off, but you didn’t adhere to that one anyway, so how I held up proceedings I do not know.

Never buy a car from this garage
Never buy a car from this garage. They will rip you off and leave you in financial ruin. As for the salesman Ray Scott never believe a word he says. Cons artists.