Video Game Box 

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Rated 1 out of 5 stars

I do not recommend it at all, it is not a good store at all and there is no responsive support from you

Rated 1 out of 5 stars

I purchased a nintendo 3ds xl it was in stock when ordered, then after opening paypal dispute as not received it, I was told it would be sent out on 24th October express delivery, now 4 days later no... See more

Rated 1 out of 5 stars

They've taken my money and haven't delivered my item, i've tried contacting them on their site and Twitter but have recieved no reply. I would highly recommend avoiding these thieves even if it costs... See more

Rated 1 out of 5 stars

Placed my order on 27th May for two Nintendo games as a birthday present (date now passed) Did not received the games or any response to my many tickets titled 'Where is my Order' This company ha... See more

Company details

  1. Video Game Store

Information provided by various external sources

A UK registered independent gaming company. We sell New & Pre-Owned Video Games, Consoles, Downloads, Accessories & Gadgets inc Headphones, Lego, Board Games etc... All orders dispatched from the UK via 1st Class Royal Mail. Dispatch emails are usually received same day as order. We also offer Signed For & Next Day Delivery options at a small cost. Exceptional delivery speeds, customer service & specialists in our field. 14-Day hassle free returns.


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All reviews

(304)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As fast as Amazon Prime

I was used to buy all my games from Amazon, mostly for the one day delivery.
The first item I ordered from VideoGame Box came the next day and I am very satisfied with that.
I didn't dealt with CS because I had no issues but I can only hope they are as good as their delivery time.

June 9, 2014
Unprompted review
Rated 1 out of 5 stars

Not impressed with customer service

Placed a pre-order with them for Watch Dogs on 22nd May. Received mailshot stating all orders had shipped, but mine showing as processing. Queried this with VGB and was told it had despatched and when I told them that I'd not received the despatch email, was told it was probably in my junk mail and that they'd resend it.
Despatch mail received on 28th, item received on 29th. Postmark on the package was the 28th. According to VGB it was Royal Mail at fault. and have said they are investigating but still no response.

June 5, 2014
Unprompted review
Rated 5 out of 5 stars

Well done!

Fast and cheap delivery to Germany. I'll order again in the future.Recommendable Store!

June 4, 2014
Unprompted review
Rated 5 out of 5 stars

Great Friendly Service

Its nice to play a game without multiplayer being the focase. Great graphics, Game play & Story which has alot of hidden extras.

Also i would like to say that Video Game Box has really good prices and good customer service, this was the 1st time i bought & pre-ordered of the site, the game came on release day. Seems like a very good Company in the making.

Thanks Very Much.

May 26, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Pre ordered a ps4 Game from Video Game box that was 10 pounds cheaper than anywhere else. Game arrived through my letter box the day of launch. Very happy with the service + price and will defo use them again.

May 10, 2014
Unprompted review
Rated 5 out of 5 stars

Cheap, broad range and super fast delivery

Really pleased with the service. Was amazed at the price and then with free delivery, wasn't expecting it to be so quickly despatched. Overall extremely happy. So long as the price is right, won't have any problems with return custom!

May 1, 2014
Unprompted review
Rated 5 out of 5 stars

GREAT VALUE

Was a bit dubious about using this site as the prices seemed too cheap! But thought I'd give it a go. All items delivered 1 day later than estimated but all were in mint condition and worked fine. Will be back again

April 30, 2014
Unprompted review
Rated 5 out of 5 stars

Pretty good overall.

Pre-order came a day late but everything else was perfect. Easy to navigate around site, easy to order and product arrived well-packaged.

April 28, 2014
Unprompted review
Rated 5 out of 5 stars

Amazing Service

ordered a game through video game box as it was the cheapest around, had the game next day in new condition. I would recommend this company to everyone due to cheapest prices and fast service. Would use again.

April 27, 2014
Unprompted review

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