Video Game Box 

I bought a game's special edition without paypal and tracking number. I was really scared about the complains on this web. I thought it was a waste of money. However the game arrived a couples of days ago and couldn't be happier and relieved. Perhaps I was lucky, who knows. I would buy again (next time with paypal though) so give this company a try. If you are insecure use paypal :)

Received my item early and was kept up to date throughout.

Great service as always. I couldn't believe how fast my order arrived. Thanks!

Preordered Resident Evil Origins at the end of last year at a great price.

The product was dispatched in good time, arrived on time and I must say I was very impressed with the overall service.

Preordering shouldn't be hard to get right but you'd be amazed how many of the 'bigger' Online retailers fail to do it properly (and I know what I'm talking about as I used to work for one - so I saw just how many times they got it right and wrong).

Great job guys, hopefully you get the kudos you deserve if you deliver this kind of service to all of your customers.

Ordered a games console on 10 December, therefore ample time to arrive well before Christmas. Chased them up a week later to be told it was being dispatched that day. In fact, to date it never turned up at all. All other emails or attempts at calling were totally ignored, in the end I was forced to do a chargeback for the money through my bank. All in all a very traumatic experience which will not be repeated again. You have been warned.

Only ordered a Fallout 4 mug but it was safely wrapped as you would expect and the delivery was super fast! Perfect, cheers guys!

I ordered 1 game for my father in law on the 3rd December at 6.30pm. The website does say dispatched with 24 hours. Got my order confirmation email but still waiting for my dispatch email.
I sent at email on the 13th dec asking if my order will be delivered by Xmas but still have no reply.
I even tried to call the UK number but there isn't even 11 digits in that number.
I understand This is a busy time of year for you guys and the delivery companies but I have had other parcels come the next day and yet it's taken video box 19 days!!!!! Whenever I go to the website to check my order status it says I have no order but my order confirmation says different.
I just want that one game video box, ideally before Xmas

I pre ordered a game in April that was released last week - so far no game - no response to various messages and I now seem unable to post on their Facebook page! Pity I cant score with zero stars!

NOT HAPPY AT ALL

Ordered Football Manager 2016 for my partner for Xmas and asked for giftwrapped (lazy I know!) Game arrived the next day wrapped nicely and inside a gift bag with a personalised sticker. Was very impressed! Will definitely use again as the price was so much cheaper than anywhere else!! Keep up the good work!!

I ordered Black Ops 3 with the Nuketown map pack, which I was happy to pay a little bit extra for, since the picture on the website was the version which included the code in the box. To my disappointment, I received the standard version of the game, so I contacted support straight away. They said that this was a mistake and that I should have received the code via email.

One week later and despite contacting them again several times throughout the week, I did not receive the code. As they appeared to be ignoring me, I ended up having to resort to PayPal. Low and behold, I got a response soon after and was told to send the game back for a full refund.

Why they didn't offer to send the code was confusing to me, especially because they were still selling the same nuketown version of the game on their website. Needless to say, I won't be using them again in the future.

Seamless purchase and great price, thanks

I, along with most of the human race, ordered and was very much excited for Fallout 4.

I managed to get a good discount and get it considerably cheaper than most other retailers.

I got clear updates regarding payments and delivery of the game and it arrived perfectly on time.

I couldn't be happier (i tried to think of something better but I used it my title already) My boss isn't too keen on my constant tired state these last three days, but forget him. He's not Fallout.

On an unrelated note, I changed address recently and had pre-ordered a game which was delayed. I contacted the support and had no issue altering the delivery.

pre ordered a game and because it was pushed back another 6 months i decided to cancel pre order i sent countless messages to the email address opened many tickets on there website and i just get ignored finally got a respnse when i opened a paypal dispute has now cancelled the order on the website but 4 days later still no refund paypal refunds are done instantly so im awaiting a pathetic response claiming these matters take time avoid paying upfront for anything with this one man band

I purchased a games console from Video Game Box, paid via PayPal. When it arrived, it was the wrong package so l asked for it to be returned for a refund and because it was incorrect, he (only 1 & same person dealing with it) agreed to collect it. However, as this would mean taking time off from work to wait for a courier that he was going to arrange, we agreed for me to send it at my own cost, to be reimbursed later. After numerous weeks of emails, he finally refunded me the cost of the item - to reiterate, 'numerous weeks' for a reply - absolutely appalling service! However, he then decided to change his mind to refund me the cost of returning the item. Now knowing that I was dealing with a very 'dodgy' person and company, I contacted Trading Standards, who after reading the complete trail of correspondence, agreed in my favour & warned him that, as he was in the wrong, especially by breaching the Terms & Conditions, he should refund me but he still refused! In the end, PayPal noted my concerns, who also agreed in my favour, refunded me. FOR ALL POTENTIAL BUYERS - DO NOT EVER USE THIS COMPANY!!

Following your response dated 24th January 2016, you knew and know perfectly well that it was the wrong package you sent me, hence you agreed to refund me the cost of returning the item? What was also worrying, is that you even offered to open the box, change the game and repackage it in the correct box pack that l originally ordered!!? You describe it as 'Brand New Sealed'!!? Do you honestly think anyone's going to buy from someone who describes an item as such but are going around offering to open boxes and doing such things - you're only making yourself look more of a fool than you already are!! Potential customers - I can't emphasise anymore how pathetic this company really is!!

Customer service very polite, very helpful, quick response through chat, and very quick to have order ready for delivery.

had a online chat whilst doing my order and had an excellent service all the way through.

Thanks

The service was quick and easy, the game arrived two days after I purchased it, although it was dispatched quickly. The price was affordable and the customer service have been really helpful.

Order went through fine, item was shipped when it should have done and arrived in perfect condition. No problem at all...

Easy to pay and order, payment taken straight away thus leaving you sit back and relax waiting for release day. Slight issue occured on release day but contacted them and they got back to me quickly and resolved the problem there and then. Was annoyed but would order again from them. Very good company to purchase from.

Buying experience:
On August 2014, I have purchased a PS Vita from VGB. The site advertised it as the first model which later I learnt that they were selling the latest model (PSV2000) through another buyer who ordered a few days prior. (Buyer promptly applied for refund.)

Contacted VGB via live chat to cancel the order before the product is dispatched.

I was told that refund will take place within 2 weeks time. After a month of "technical difficulties", refund is still held back. Contacted Video Game Box again, said he will find out what happened, I had to send emails prompting for feedback on the situation. He told me refund was sent to SagePay.

SagePay said they have not received anything from Video Game Box.

The other buyer is refunded eventually.

1 Year later, early june 2015, no refund.
Through out the year, I have remained in contact with SagePay and card issuer to understand why and how to get a refund. VGB is impossible to contact. All tickets and emails sent were promptly removed or not registered any more.

I found out that this happened to most buyers and I reached out to them, they never got anything back, at all.

It seems like the online shop is ran by one person. Since everyone had only been contacted by this person's personal email.

During this time, I made a one star review and he promptly contacted me. After a year of countless emails and tickets he finally responds.

He claims to have replied to all 50+ emails, same excuse used on another buyer. He promply said that my review is harming his business and asks me to remove it. Says he has lost money in doing this, from my point of perspective, VGB gained money. How could money from a their account just disappear? If thats a issue happening commonly, then maybe they should check it out.

Video Game Box wants all the negative reviews to be removed and he asks people to remove it. If there are recuring issue, iron out the issues.

Refunded...?
Instead of a refund, Video Game Box issued me 'points'. points to use at the online store. He claims 'we' settled on having to agree to this a long time ago which is a lie. There was no contact, I did not agree to it. I decided accept it. Spent all my points in one go. This took a month to process.

Eventually, I got my stuff...

Negative Review Blocker:
If a negative review is given to VGB, the website automatically locks the buyers account and the buyer needs to contact VGB by which, impossible to get hold of until VGB contacts you instead.

Verdict:
One purchase led to over a year long refund and back to purchase again. 1 Star.

I would advise buyers to buy from other well known stores or retail at a slightly higher cost. Its too much of a risk to shop at Video Game Box.

Yours Truly