After buying multiple items for my kitchen, I can surely say the experience is excellent, From beggining contact with mrs. Sabrina, to the dispatch of goods. Very professional, checkup of goods offe... See more
Company replied
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After buying multiple items for my kitchen, I can surely say the experience is excellent, From beggining contact with mrs. Sabrina, to the dispatch of goods. Very professional, checkup of goods offe... See more
Company replied
Great customer support. I initially ordered one item then I wanted to order one more item but that would mean another delivery tax. However the support team helped me to re-do the order to... See more
Company replied
Purchased a washing machine from the UK everthing went smoothly most of the paperwork was in English the one that wasn’t we translated with google just to make sure nothing changed. All customs was de... See more
Company replied
Very happy with our orders. They took the time to find a delivery workaround for our limited delivery window. Furniture is stout and of very good quality.
Company replied
Written by the company
Written by the company

Migliaia di prodotti spedibili in 1-3 giorni lavorativi!

Viale Europa 24/B - ZI Camol, 33070, Brugnera (Pordenone - Friuli V.G.) , Italy
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EXCELLENT COOPERATION, HIGH QUALITY PRODUCTS, IMMEDIATE SHIPPING! THANK YOU!

Reply from Vieffetrade
i have a house in spain and ordered a number of smeg appliances. They arrived in march but we did not return to our house until may. The smeg oven we ordered had been damaged in transit with clear indents on the top. As a result of this the fan was damaged and the oven would not work. I ordered from this company because of the high reviews in case of any such difficulties arising and felt confident they would help. The support and communication I received was very unhelpful. At first they told me I needed to contact Smeg as this was an operating problem. When i sent them photos of the damage they then told me that the damage could have happened in storage following delivery and as I didnt report this in the 8 days following delivery they would not help and referred me again to Smeg. I now have an oven that doesnt work and no means of redress. I expected the company to replace or refund the oven as this was clearly damaged in transit which is their responsibility. I would not recommend this company for customer support if you have issues following delivery.
An update on 6/6
I note the response from vieffe trade below. In my communication with this company so far this is the first apology i have received.Their e mail and whatsapp communication with me has been most unhelpful and certainly does not reflect the helpful tone of the response provided here for public consumption. They have provided us with 2 solutions. The first is to return the oven in the original packaging. The oven however has been fitted and used once which is how we know the oven does not work. I have provided video evidence of the damage and a recording which they acknowledge is the case. The oven has been damaged in transit causing a loud noise when it is turned on. They have therefore asked me to return the oven in its original packaging. I am more than happy to do this but I no longer have the packaging as the oven was fitted before we knew there was a problem. I have asked if they can send me more packaging and they say they are unable to do this. So we have a stalemate here. The minor cosmetic damage to the top of the oven of course is not a problem for us as you cannot see it when the oven is installed. However it is this damage that has caused the oven malfunction. The second solution they have offered is that I get smeg to come and fix the problem caused by the damage in transit. I have said that this is a problem for us on three counts. Firstly I do not believe that smeg will take responsibility for fixing an oven caused by damage in transit. It is just passing the buck. Secondly it puts the responsibility also onto me to do this to contact smeg when they are responsible for the damage as they have acknowedged by their willingness to accept a return (albeit using the original packaging which I no longer have) and thirdly I need an oven! My family arrive in 3 days and I need a quicker solution than trying to get an oven fixed that was caused by damage in transit which vieffetrade are responsible for. I would like a refund. I am happy to return this item but need support from the company to do this which is not forthcoming.
I would say do not let the misleading tone of the response from vieffetrade lead you to believe that they have been helpful when communicating with me directly. The customer support and understanding has in my experience been non existent. I would stand by my earlier statement. If you have a problem I would not recommend this company at all for help in providing a solution.

Reply from Vieffetrade

Reply from Vieffetrade

Reply from Vieffetrade
I had several orders with delivery to Romania. All went very well and without issues.

Reply from Vieffetrade
I live in Spain but ordered a cooker from these people because I couldn't get the right width anywhere else. The whole experience, from order to delivery went perfectly. Their staff responded to every email within the hour and couldn't have been more helpful.

Reply from Vieffetrade
I ordered a Bosch Hob from them as it is not available to buy in the UK, even from Bosch UK. The ordering process is straight forward and when on the billing page you have the option to convert from UK sterling to Euros to make it even simpler.
The delivery charge was higher than I expected, but having said that, they used DPD (thankfully it was not one of the rubbish ones like Evri) as the courier and I was able to track the package to my door. I was advised it would take up to a month for delivery but it actually arrived earlier than the projected date. Not a problem as I was updated throughout the whole time.
I paid for a little extra for protective packaging, as the hob is glass ceramic, I couldn't tell that it did have more protective packaging as was just on a pallet in the box, would have like to have seen this wrapped up in tonnes of bubble wrap ect, but that wasn't the case. The hob was not damaged so nothing to worry about in that case.
My overall experience with this company had been great.
Update - Nice to have had a reply. Thanks for taking the time to actually read my comments. I will be recommending you to my friends and family.
Although a pallet does provide a bit of protection form the bottom of the package, the bit of cardboard would not protect the top from much (such as another heavy parcel falling on top of it). Considering that this was being shipped to the UK and that this is a glass ceramic hob I feel that an extra layer of protection could have been added (Happy to send you pictures of the pallet on the lorry) - im not after any rebate/refund, just feel that the service can be improved and want you to be aware. - I must stress to all reading there was no damage to my product and there were no issues when the package was opened and inspected.
Again, Thanks

Reply from Vieffetrade
everything went as easy as possible and the products were in good condition. I recommend.

Reply from Vieffetrade
The customer service provided by Elisa was excellent. Elisa answered every question we had either the same day or immediately the next morning. We were not home to receive the delivery and she was very kind to reschedule it to a date and time that was convenient for us.

Reply from Vieffetrade
Excellent shopping experience. The prices are good, the service is super, and the delivery is impeccable.
Recommended!!

Reply from Vieffetrade
I ordered an induction hob that was delivered perfectly to Tyresö in Sweden. Delivery time was kept. The hob was very well packed on a pallet and arrived completely undamaged. The price was also good, about 600 Euro cheaper than traders in Sweden.

Reply from Vieffetrade
All went very well and without issues. Ordered from Hungary and shipped from Italy

Reply from Vieffetrade
Excellent communication (you can feel the personal touch not getting automatic replies). Quick processing, the option for partial shipments, and extra secure packaging—couldn't ask for more. Thank you. I would gladly make a purchase again.

Reply from Vieffetrade
Super friendly contact, delivery was delayed due to manufacturing topics, but I was always kept informed.
Later Delivery on time in original package.
Perfect!

Reply from Vieffetrade
I ordered a discontinued Smeg cooker, fully expecting them to send a new replacement model (which I didn’t want since it no longer has a catalytic oven), but to my surprise, they actually sent the exact model I ordered. I had reached out to numerous websites trying to find this model, and no one had it—so you can only imagine my excitement!
There was one downside to my order: I also purchased a new but slightly damaged hood from the same collection as my cooker. The hood had all the same damages shown in the photos, but due to improper packaging (with broken styrofoam scattered inside the box), one of the hood’s filters got dented by a loose piece of styrofoam. I haven’t made an official complaint since it seems like an easy part to fix or replace.
Overall, I am very pleased with this company and would definitely order from them again!!!

Reply from Vieffetrade
Whirlpool Max49 First class service kept me up-to-date with everything that I needed to know, including pictures of it leaving the warehouse and it arrived on time from Italy to England very pleased with the service I got

Reply from Vieffetrade
Perfect - although I didn’t realize the writing on the dryer would be in Italian and there was only one instruction manual also in Italian - I downloaded the English version from the Bosch site - so I am now proficient in dryer Italian. Very well packed by Bosch but I saw no additional packaging as requested.
The dryer WQG233D1 is very efficient and the filters (there are two) really catch everything including sand and are easy to clean! I recommend!
I did want to add that indeed the customer service was very efficient and kind because I called them regarding my order and they could immediately answer my question - so yes I do recommend Vieffetrade!

Reply from Vieffetrade
I purchased an extendable table. Once the component items arrived at my location in Romania, I found that everything was perfectly packaged and in excellent condition. The assembled product looks very good and fits perfectly with the rest of the furniture. I highly recommend the Vieffetrade team!

Reply from Vieffetrade
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