Viessmann Climate Solutions UK Reviews 

5,683
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their efficiency, quiet operation, and modern features, often highlighting their robust build quality and user-friendly controls. Many people commend the staff for being professional, knowledgeable, and friendly, consistently providing excellent service with quick responses and smooth installations. However, some customers noted product reliability issues, with certain models experiencing frequent breakdowns or not meeting efficiency expectations. A few also reported that follow-up service visits occasionally failed to fully resolve problems, sometimes leaving them without hot water.

What people talk about most

Product

People report positive experiences with product, highlighting its excellent quality, efficiency, and ease of... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build quality,... See more

User experience

Consumers find the user experience to be positive, highlighting the excellent quality, efficiency, and quiet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig text the night before the appointment with a time he would be attending. He arrived the following day prompt and bang on time. Extremely professional, knowledgeable and friendly. He compl... See more

Company replied

Rated 5 out of 5 stars

I am so pleased with Viessmann as a company. My 5 year old boiler developed a fault. I contacted them and within minutes they were able to help me. All I had to do was confirm that I’d had my boiler s... See more

Company replied

Rated 5 out of 5 stars

We had a new Viessmann Vitodens 050-W installed on 29/12/2025, just over a week ago. So far we are very pleased with the boiler which is efficient, modern and easy to use. The hot water throughput s... See more

Company replied

Rated 5 out of 5 stars

Not having hot water in the middle of summer is a pain to say the least.. Stephen Bell and his apprentice Henry have gone above and beyond and managed to identify the root cause of our boiler with a... See more


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Energy Equipment and Solutions

Written by the company

Founded in 1917 as a heating technology manufacturer, and now part of Carrier, today we are one of the world’s leading providers of efficient climate (heating, water and air quality) and renewable energy solutions. Creating living spaces for generations to come – this is the responsibility that we take on every day together with our (trade) partners.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,683)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All working well

All working well

June 19, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Mr Wardle,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Vitodens 100 for my new house

I moved house and needed a new boiler and heating system. The Vitodens 100 I had installed in my last house was still going strong 17 years after being installed - so I had no hesitation in choosing veissmann again for my new boiler. The new Vitodens 100 is fully smart - with its own app and uses opentherm to talk with my Hive thermostat - making the most of the vitodens energy saving features. very satisfied. 12 year warranty as well - peace of mind.

June 18, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such an amazing review! We're very glad you you are happy with our boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

It’s an excellent value for money…

It’s an excellent value for money brilliant picture and sound

June 18, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Yasmin,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Excellent boiler

Excellent boiler, Excellent installation. Im thrilled thank you 😊

June 16, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Keely,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team and you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Neil Cummins of Intelligent Heating…

Neil Cummins of Intelligent Heating clean tidy job very professional.
Very please with speed and workmanship, would highly recommend.

Thanks

Chris

Chris

June 12, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Chris,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann

Rated 5 out of 5 stars

It was installed very well & quickly…

It was installed very well & quickly and we are very pleased with it .Thank you

June 2, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Mrs Smailes,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Had my new boiler fitted last week

Had my new boiler fitted last week. Fitted quickly, and efficiently, and I really like the app, as if anything is ever amiss, I, or the installer will be notified.

June 1, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Iris,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner and you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Very compact boiler,

Very compact boiler,hot water comes through very quickly and the thermostat easily setup,long warranty

May 27, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Owen,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann

Rated 4 out of 5 stars

Great boiler but don't expect wifi on a…

Great boiler but don't expect wifi on a heat only boiler as it is an extra expense to add an accessory to facilitate use of care app. Not clear in advertising.

May 21, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Steve,
Thank you for leaving us such a great review! We're very glad you are happy with our product. However if you have any issues, suggestions, or questions please do not hesitate to contact us at info-uk@viessmann-climatesolutions.com.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Very good quality product

Very good quality product. Very friendly company and reliable company and very friendly installer.

May 26, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Christopher,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Viessmann has an excellent customer…

Viessmann has an excellent customer service very pleasant efficient and has been a delight to deal with. Makes me very happy to have bought a Viessmann 200 series boiler.

June 1, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Stefan,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Great Service

Craig text the night before the appointment with a time he would be attending. He arrived the following day prompt and bang on time.
Extremely professional, knowledgeable and friendly.
He completed his checks and diagnosed the fault within 30 minutes.
New parts were fitted and tested.
Great result, highly recommend.
Many Thanks for the Hot Water - no more cold showers.
Cheers
Carl Johnson - Tonyrefail

June 1, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Carl,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Craig.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Excellent service

Excellent service. The team was highly efficient, organised, knew exactly what needed to be done. They were also determined to fix the problem, even if more time was required. Also appreciate the fact that they left the place tidy after works. Would highly recommend.

May 26, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Gem,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Boiler Repair

When I called I got through to someone immediately and wasn't put on hold at all. I was given an appointment quickly. The engineer who attended identified the problem immediately and took the time to explain it to me showing me inside the boiler as he carried out the repair. He was professional, friendly, polite and fixed the issue with ease.

May 18, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Yolanda,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team.
Kind regards,
Viessmann

Rated 5 out of 5 stars

The installation team Barry and son…

The installation team Barry and son from The Boiler Exchange were amazing. Very professional, cheerful and helpful. Completed the install and leaving the property in a better condition compared to what they faced when starting.

May 11, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Arthur,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Very professional and knowledgable engineer

My Vitodens 111 boiler started generating error messages and effectively became unresponsive. My call to the Viessmann customer response centre resulted in a visit by Irfan, one of their engineers. I have nothing but praise for Irfan, who is knowledgeable, efficient, tidy and very polite. The problem was identified very quickly by him and resolved effectively with minimal fuss.

May 20, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Aen,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team and Irfaan.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Great service as always by Irfaan!

Irfaan arrived promptly for my annual service which he’s been overseeing for a few years now. Very professional & friendly. Great engineer!

May 19, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Irfaan.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Fitted perfectly very quiet appears to…

Fitted perfectly very quiet appears to be very efficient

May 18, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

New boiler- difficult installation - good job -good boiler

The installation of our replacement boiler was a difficult operation due to space restriction but the Viessmann engineer took it in his stride and did a fine job. Very pleased with the performance of our new Vitotdens100-
W boiler.

May 4, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Really like the boiler

Really like the boiler, it's quiet and efficient, easy to use, works perfectly, and it looks smart.

February 20, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann

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