Viessmann Climate Solutions UK Reviews 

5,683
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their efficiency, quiet operation, and modern features, often highlighting their robust build quality and user-friendly controls. Many people commend the staff for being professional, knowledgeable, and friendly, consistently providing excellent service with quick responses and smooth installations. However, some customers noted product reliability issues, with certain models experiencing frequent breakdowns or not meeting efficiency expectations. A few also reported that follow-up service visits occasionally failed to fully resolve problems, sometimes leaving them without hot water.

What people talk about most

Product

People report positive experiences with product, highlighting its excellent quality, efficiency, and ease of... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build quality,... See more

User experience

Consumers find the user experience to be positive, highlighting the excellent quality, efficiency, and quiet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig text the night before the appointment with a time he would be attending. He arrived the following day prompt and bang on time. Extremely professional, knowledgeable and friendly. He compl... See more

Company replied

Rated 5 out of 5 stars

I am so pleased with Viessmann as a company. My 5 year old boiler developed a fault. I contacted them and within minutes they were able to help me. All I had to do was confirm that I’d had my boiler s... See more

Company replied

Rated 5 out of 5 stars

We had a new Viessmann Vitodens 050-W installed on 29/12/2025, just over a week ago. So far we are very pleased with the boiler which is efficient, modern and easy to use. The hot water throughput s... See more

Company replied

Rated 5 out of 5 stars

Not having hot water in the middle of summer is a pain to say the least.. Stephen Bell and his apprentice Henry have gone above and beyond and managed to identify the root cause of our boiler with a... See more


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Energy Equipment and Solutions

Written by the company

Founded in 1917 as a heating technology manufacturer, and now part of Carrier, today we are one of the world’s leading providers of efficient climate (heating, water and air quality) and renewable energy solutions. Creating living spaces for generations to come – this is the responsibility that we take on every day together with our (trade) partners.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(5,683)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New boiler and radiators

Excellent product fabulous team clean tidy arrived early completed in a day
Looking forward to a warmer winter

April 28, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Dianne,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Great value boiler

Great value boiler. Very happy with it's performance for the hot water but I'm unable to comment on the central heating as it's the middle of May so have not had chance to try out fully. Overall nice compact boiler that delivers without breaking the bank.

April 24, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Ian,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

We had a Viessmann vitodens 050-w…

We had a Viessmann vitodens 050-w boiler installed by a local company Mr Therm. The boiler is of excellent quality and is working very well. It was installed by two very nice skilled men (Andy and Alfie) ,I would recommend this company to anyone for a new boiler installation.

April 20, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Peter,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Andy and Alfie, and you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

First Class Boiler

The Viessmann 050 boiler has been absolutely outstanding from day one. It delivers excellent heating performance and constant hot water while running quietly and efficiently. The controls are simple to use, and the whole system feels extremely well engineered and reliable.

The service and support have also been first class, giving real peace of mind. One of the biggest advantages is the superb 10-year warranty, which shows genuine confidence in the quality and durability of the boiler. Overall, the Viessmann 050 offers exceptional value, reliability, and performance, and I would highly recommend it to anyone looking for a dependable domestic boiler.

May 12, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Peter,
Thank you for leaving us such an amazing review! We're very glad you experienced such great service from our team and you are happy with our boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Professional job well done.

Professional job well done.
The survey to install my Combi Gas Boiler was conducted by Mr. Stewart Hopkins. He was very thorough and honest. He explained everything we needed to know about the installation of a new Gas Boiler. He offered us a date for the installation and, we paid a 10% deposit. On the date for installation, the Engineer, Mr Andrew Campbell was prompt and very knowledgeable. He was very thorough and particular with installation details. After installation, he spent time with us to explain everything we needed to know about operation of the Combi Gas Boiler. His team tidied up after the work was completed. They removed the broken old system gas boiler, the pump system and the valves. Mr Andrew Campbell and his team are head and shoulder above the rest. They are true pride of Britain.

May 12, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Barbara,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Andrew and his team.
Kind regards,
Viessmann

Rated 5 out of 5 stars

So far so good

So far so good, I had to contact tech support to change the time on the boiler clock but this was done very quickly

May 2, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Alexander,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team.
Kind regards,
Viessmann

Rated 5 out of 5 stars

veissmann vitodens 50

Perhaps not many people have heard about veissman boilers.Before a choice is made on your next puchase. Please read about the company. My first boiler was a vitodens 100 which lasted 16 years and was very reliable.Through that experience I decided to renew with another. This time the vitodens 50 which is adequate for my 3 bed semi. As it has just been installed I cannot comment on its reliability, having a ten year warranty is a good indicator of the companies trust with there engineering. I am a confident with my purchase.

May 6, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Phil,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boilers.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Josh was awesome!!

Josh was awesome! We booked a fix and repair and he phoned in advance to confirm the appointment. Immediately spotted the issue on arrival and was confident he could fix what appeared to be a a boiler completely saturated with water internally. We have a busy household but he integrated in with the family fabulously whilst going about his job. He is an absolute credit to him company and I would highly recommend the fix and repair service that was provided today. Brilliant!!! I’m now going to book an annual service with Viessmann too.

May 9, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Brian,
Thank you for leaving us such an amazing review! We're very glad you experienced such great service from Josh.
Kind regards,
Viessmann

Rated 4 out of 5 stars

Installation instructions poor

The installation instructions are far to complicated and fail to highlight some basic things and installer needs to know. My installer found it frustrating that their was no instructions telling us that the heating close loop system temperature can not be adjusted and is set to 40C degrees.
As the consumer I found it frustrating that their was no user manual for the wall mounted thermostat. Downloading it from the Viessmann site was difficult. All in all I think the documentation was probably written by lawyers concerned about lawsuits. Very poor documents.

May 7, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello William,
Thank you for leaving us a review! However if you have any issues or questions please do not hesitate to contact us at info-uk@viessmann-climatesolutions.com.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Charles Bickham Plumbing and Heating…

Charles Bickham Plumbing and Heating were great at getting a quote back to me so quickly. This was competitive and great value for money. Then the work carried out was swift and to a very high standard.

May 6, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Nick,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Fantastic Irfaan

Irfaan was with us over 3 hours to carry out extensive replacement and installation work on our Vitodens 111 boiler after it became clogged with old radiator debris. He's very knowledgeable, super friendly and really helpful. He talked through exactly what he was doing, was very thorough, and gave us solid advice on maintenance and operation. He went the extra mile to ensure everything ran smoothly. A top chap.

May 7, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Matt,
Thank you for leaving us such an amazing review! We're very glad you experienced such great service from Irfaan.
Kind regards,
Viessmann

Rated 5 out of 5 stars

A great boiler that is saving us lots…

A great boiler that is saving us lots of money

February 19, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Excellent so far.

Excellent so far.

April 24, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Joan,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 4 out of 5 stars

Chose a Viessmann 100w 35kw after lots…

Chose a Viessmann 100w 35kw after lots of research
Early days but pleased with the look, functionality and quiet operation
Intuitive controls and a simple to use top up system add user friendlyness to German engineering
12 years warranty not the best but still very good

April 30, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Ade,
Thank you for leaving us such a great review! We're very glad you are happy with our boiler. However if you have any issues or questions please do not hesitate to contact us at info-uk@viessmann-climatesolutions.com.
Kind regards,
Viessmann

Rated 5 out of 5 stars

My main point was the cost the…

My main point was the cost the installation was quick and clean
Quiet easy to use

April 28, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Tom,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner and you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Great product

Great product, well built with long warranty included

May 3, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Andrew,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product and warranty.
Kind regards,
Viessmann

Rated 3 out of 5 stars

I liked the extra 5kw i get

I liked the extra 5kw i get. the shower is better. The letdown for me is the over complicated app (IMHO) Which i feel is poor. There is no facility to (0ne touch) have an +1 hour boost enabiling the heating to come on outside of the timed schedual. I found this really handy and was available on much older systems. Yes id recommend the viessmann but i would also say shop around! Alex from Mckenzie Heating Services was the installer and professional as always.

May 1, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Ade,
Thank you for leaving us a review. We're very glad you are happy with the extra output and installer partner. However if you have any issues or questions with the app please do not hesitate to contact us at info-uk@viessmann-climatesolutions.com.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Craig Spiller was extremely efficient

Craig Spiller was extremely efficient, courteous, and helpful and completed the job quickly and without any mess.

April 30, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Janet,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Craig Spiller.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Vitocal 150-a iASHP

Vitocal 150-a is a high spec system, and well installed it certainly delivers heat well to the CH & DHW systems. The 10kW model is twin-fan, yet is very quiet. The EDU and IDU look good too.

April 30, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello James,
Thank you for leaving us such an amazing review! We're very glad you are happy with our heat pump.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Veissmann Vitodens 100-W - Top quality installation work by Craig…

Top quality installation work by Craig & Dan; professional yet friendly; efficient and quick, but took time to set and explain controls. Very satisfied.

April 29, 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello David,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partners.
Kind regards,
Viessmann

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