Had viewings with Viewber via Doorsteps.co.uk. Unfortunately I've not been able to pass on information to our viewer via Doorsteps, but thankfully had the number of the agent doing the viewing. She c... See more
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Have been dealing with Viewber for many years now and the one person who stands out above all others is April Frankson from the Business Development Team - Always happy to help with any issue however... See more
Company replied
Had this misfortune of engaging an agent who subcontracted their viewings to them. On two occasions had individuals from Viewber turn up at our home with no notice and no instruction from the agen... See more
Company replied
First experience of using Viewber was a very good one! The viewber picked up the keys from the office and completed the viewing easily ensuring we could have a much needed day off. Also helps the view... See more
Company replied
Company details
Information provided by various external sources
Viewber provides property viewings 7 days a week. A flexible & reliable service across the UK.
Contact info
Ham Hill, Sydmonton, RG20 9AB, Newbury, United Kingdom
- 03330 124 186
- hello@viewber.co.uk
- www.viewber.co.uk
3.7
Average
76 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprepared, unprofessional and Misleading Representative
Uninformed agent provided active misinformation to prospective buyers without prior research or site visits. Demonstrated a total lack of professionalism by sitting on polished oak worktops during the viewing.
March 28, 2026
Unprompted review
Reply from Viewber
Our sincere apologies for your experience.
The appointment in question was arranged through a third-party agent and not directly with Viewber. Our Quality Assurance team has been in contact with them and has carried out a thorough investigation. The findings and feedback have been shared with your agent, and we hope this has led to a satisfactory outcome for you.
We have conducted over one million appointments, with a complaints ratio of less than 0.5%. However, this does not lessen the significance of your experience, and we are truly sorry that we did not meet your expectations on this occasion.
Thank you for bringing this to our attention.
They messed up my plans
They messed up my plans
I booked for someone to help do a viewing for me almost a week in advance
Nothing was done till the day of the viewing.
They came back saying that they have no one available
They’re also hard to get hold of by telephone. Their number goes to voice mail. You have to use web chat
I don’t wish to use them anymore
February 2, 2026
Unprompted review
Reply from Viewber
Thank you for taking the time to leave a review. We’re sorry to hear that the booking did not go ahead as originally planned and understand how disappointing this can be.
We’d like to provide some context around the booking process. The appointment was made on 28/01/2026 for 02/02/2026, and invitations were issued immediately to Viewber Members within the standard coverage area. When no availability was confirmed initially, our team took additional steps to try to fulfil the request, including offering increased mileage and continuing to engage with members who later shared alternative dates and times.
These alternative options were passed on to you on the day of the appointment. At that point, you contacted us to request cancellation and a refund.
While availability can vary depending on location and notice period, we do aim to explore all reasonable options and keep clients informed throughout. Your feedback has been noted and will be reviewed internally as part of our ongoing efforts to improve the service.
Thank you again for sharing your experience, and we wish you all the best going forward.
Awful!
I usually don’t write reviews but my experience has been awful. I needed someone to collect keys, keep hold of them for a week and then hand over to a new tenant. There was no option for keeping keys for a week so I paid extra for a collection of keys and then again a 3 day key holding service. I needed the same Viewber for both. I had 2 cancel on me and a 3rd who said they can’t collect keys but will hand keys to a the new tenant. Made no sense at all. I tried calling Viewber but it’s automatic voicemail. Awful service. Received a refund and will go elsewhere
December 17, 2025
Unprompted review
Reply from Viewber
Dear Meghna,
Firstly, please accept our apologies that we were unable to assist you on this occasion.
Viewber provides thousands of services for landlords on a monthly basis. We offer a range of key management options, including key safes, temporary key holding (for up to three days), longer-term key holding, and KeyNest. We strongly recommend using a key safe or KeyNest for key management, as we cannot guarantee key holder availability.
Our understanding is that your concerns were fully investigated and the service fee was fully refunded.
Our Operations team processes thousands of appointments each day and may not always be available to take phone calls. However, we do offer a live chat feature via our dashboard and website, as well as dedicated email addresses, which allow you to contact our Operations team directly.
Once again, please accept our apologies that we were unable to help on this occasion.
Kind regards,
The Viewber Team
Fantastic
Honestly speaking, this is an amazing service. The software works well, the agents that partner in the local areas are very reliable and the customer service is second to none. Those are the three pillars to success. Highly recommend.
October 15, 2025
Unprompted review
Reply from Viewber
Thank you so much for the kind words! We're thrilled to hear that you've had such a positive experience with the software, our Viewber Members, and our customer service team. Your support means a lot - and you're absolutely right, those three pillars really do make all the difference. We truly appreciate the recommendation!
Easy to use
Easy to use, good value, all worked well, and the person communicated well and was professional. Used Viewber to host potential tenants.
October 23, 2024
Unprompted review
Reply from Viewber
Thank you for the kind feedback! We're really pleased to hear everything went smoothly and that you found the service easy to use and good value. We appreciate you choosing Viewber and hope to work with you again in the future!
Detail very good
Detail of review and videos was very good, all done within timescales quoted,
September 20, 2025
Unprompted review
Reply from Viewber
Thank you for your kind words! We're glad to hear you found the review detail and videos helpful and that everything was completed within the quoted timescales. We always strive to deliver clear, timely, and high-quality service. If there's anything else you need in the future, please don't hesitate to get in touch.
Reply from Viewber
Thank you so much for your kind words. We're thrilled to hear you had a great experience with our service. We look forward to serving you again soon!
Quick and professional
I needed some photography and video for a property at such short notice. Cheryl handled everything well and communication was clear. The guy who came out to do the photography did a stellar job. Will definitely be using viewber again.
August 6, 2025
Unprompted review
Reply from Viewber
Thank you for taking the time to share your feedback! We’re so pleased we were able to assist you at short notice and that everything ran smoothly from start to finish. Clear communication and quality results are exactly what we aim for, so it’s wonderful to hear that Cheryl looked after you well and that the photographer delivered to a high standard. Your comments will be passed on to the team. We really appreciate your support and look forward to helping you again on your next property!
Great experience with Viewber
I’ve used Viewber recently to help with viewings and open houses as the business gets busier. They’ve offered great help with inspections too, the support has been invaluable!
March 3, 2025
Unprompted review
Reply from Viewber
Thank you so much for your kind words Natalie and taking the time to leave this review. We're thrilled to hear that Viewber has been able to support you with what you need. It’s great to know that our services have made your business more efficient. We look forward to continuing to help you as you grow!
Great service!
Quick support from Operations Team. We found a Viewber very quickly, facilitating our viewing of a property. The service was easy to use and the people were communicative and reliable. Overall, a great service.
February 26, 2025
Unprompted review
Reply from Viewber
Thank you for your kind feedback! We're thrilled to hear that you had a great experience with our service and that our Operations Team was able to assist you promptly. It's wonderful to know that you found the process smooth and that our Viewber service met your expectations.
Best, The Viewber Team
🌟🌟🌟🌟🌟 Outstanding Service
🌟🌟🌟🌟🌟 Outstanding Service – A Team That Truly Cares!
I cannot praise this company enough for their exceptional customer service!
From the very start, Sian was the reason we joined—her warmth, professionalism, and genuine care made the entire process seamless. She didn’t just provide customer service; she delivered an experience, making us feel truly valued and looked after.
And then there’s Leanne from the Ops team—an absolute superstar! No request was too big or small, and she handled everything with efficiency, kindness, and an unwavering commitment to ensuring customer satisfaction. The entire customer care team is a credit to the company, but these two deserve a special shoutout for going above and beyond.
It’s rare to find a company where the staff genuinely care about their customers, but Sian and Leanne set the gold standard. If you’re considering joining, don’t hesitate—you’ll be in the best hands possible! ⭐⭐⭐⭐⭐
February 17, 2025
Unprompted review
Reply from Viewber
Thank you Melanie for taking the time to leave such a detailed review! We really do appreciate it. It's always lovely to hear feedback about individual team members too - Sian and Leanne both work so hard behind the scenes and really are fantastic!
Very professional 😊
February 16, 2025
Unprompted review
Reply from Viewber
Thank you Laura for your review! We appreciate it so much!
Highly recommended
Highly recommended, very professional and great services :)
February 15, 2025
Unprompted review
Reply from Viewber
Thank you Peter for taking the time to leave a review - very kind of you.
Great people to deal with
Great people to deal with! Best customer service and always the honest advice and support. Definitely recommend!
February 2, 2025
Unprompted review
Reply from Viewber
Thank you Farwah for taking the time to leave a review! I's great to hear that you'd recommend us - very appreciated.
Super friendly staff
Super friendly , helpful and professional staff arranging viewings. Great communication skills. Great company to use offering various online services
February 2, 2025
Unprompted review
Reply from Viewber
Thank you Nadia for your review! Wonderful to hear from you.
Viewber and Jess were really great
Used Viewber recently in Jan/Feb 2025 to gather information on a new Buy to (Lease) purchase for our company. Due to issues outwith our control, there were some cancellations and delays - none of it Viewber's fault I might add. Viewber were understanding, and the mini-inspection did eventually go ahead. The request was fairly bespoke, and time-critical, so there was a bit of too-ing and fro-ing - they persevered with it, and I wanted to give a specific shout-out to Jess in particular at Viewber's operations team, who was exceptionally helpful, attentive and efficient. We got what we needed. Thanks guys - really great stuff!
February 13, 2025
Unprompted review
Reply from Viewber
Thank you for taking the time to leave a review! It's great to hear your feedback and we are very happy to have helped. We will also let Jess know - it's always lovely to hear feedback about our team who work so hard 'behind the scenes' :-)
Syed was very helpful and professional…
Syed was very helpful and professional when arranging viewings. Great communication skills.
February 6, 2025
Unprompted review
Reply from Viewber
Thank you for taking the time to leave a review Emily, it is very appreciated! It's always lovely to hear about individual Viewber Members as well. Syed is a wonderful Viewber.
Great online service
Great company to use offering various online services and cover the UK.
February 4, 2025
Unprompted review
Reply from Viewber
Thank you for the review and positive feedback Ben! It is greatly appreciated. We are so happy to be helping property professionals all across the UK! Best, The Viewber team
Nobody is responding to my online…
Nobody is responding to my online enquiry. There is no phone number to use for help. Used this in the past and it was good. Now it is unusable.
Update. The department I needed did not work on the weekend but did get back to me first thing Monday.
January 11, 2025
Unprompted review
Reply from Viewber
Thank you for your patience Karen, and please accept our heartfelt apologies for any inconvenience caused. Unfortunately, your initial contact reached us outside the operating hours of our Business Developments team.
We understand that you have since spoken with Helena from our team, and we’re pleased to know the matter has been resolved to your satisfaction. Once again, we apologise for any disruption this may have caused and deeply value your understanding.
For your convenience, our Business Development contact hours are Monday to Friday, 8:00 AM to 6:00 PM. For assistance with existing appointments, our Operations team is available Monday to Sunday, 9:00 AM to 6:00 PM, and can be reached at operations@viewber.co.uk
If there’s anything further we can assist you with, please don’t hesitate to contact us.
Worked with Viewber at the start
Worked with Viewber at the start, they paid okay and the jobs were good then they cut the payment again and again and then took away mileage. They keep sending me keysafe fitting jobs even though I asked numerous times years ago to remove my details as i have not worked with them for years. Very poor data protection and I wouldn't recommend working for them now.
Happy if you want to contact me......
December 12, 2024
Unprompted review
Reply from Viewber
Thank you for sharing your experience; we always appreciate candid feedback. We have responded personally regarding the issue you raised and would welcome the opportunity to improve your experience with us if you're open to talking further.
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