VHL Mechanical  Reviews 

759
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and exceptionally helpful staff who arrive promptly to resolve complex heating and boiler issues with great skill. Many consumers deeply appreciate the clean and polite approach of technicians, who routinely wear shoe covers, explain the repair process clearly, and tidy up afterward. However, some people mentioned occasional communication difficulties and noticeable scheduling delays when trying to arrange urgent appointments through the office team. A few reviewers experienced frustratingly long phone hold times and felt that service updates regarding technician arrivals could be handled much better.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, reporting professional and efficient assistance from... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are incredibly helpful,... See more

User experience

Reviewers express high satisfaction regarding their overall user experience, noting it was great from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wai Hong was super kind and helpful he came in and straight away figured out the issue. He was very patient as we have a child in the house who was a bit overly curious with him while he was working a... See more

Company replied

Rated 5 out of 5 stars

Review taken on behalf of resident - Gurjit is a professional at the top of his game, knows what to do and does it brilliantly, more than that when i asked him about the hot water being too hot h... See more

Company replied

Rated 5 out of 5 stars

Gary Sinclair from Village Heating came and repaired my boiler which had stopped running my heating system. He went above and beyond to permanently fix the fault for me 2 days before Xmas. His kind... See more

Company replied

Rated 5 out of 5 stars

Wai Hong was very professional and clear what was required. He thoroughly explained the process and how long it would take allowing us to understand the process. Highly recommended and should be recog... See more

Company replied


Company details

  1. HVAC Contractor
  2. Electrician
  3. Gas Company
  4. Gas Installation Service
  5. Mechanical Contractor
  6. Plumber

Written by the company

Specialist Property Services for Housing Providers & Businesses Since 1992. With over 33 years of expertise, VHL Mechanical is a trusted provider of boiler, plumbing, electrical, air conditioning, and renewable solutions across Greater London. We work closely with housing associations, local authorities, and commercial property managers to deliver high-quality, compliant, and responsive services. From emergency callouts to long-term planned maintenance, our Gas Safe and NICEIC certified engineers ensure your buildings remain safe, efficient, and operational year-round.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

759 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(759)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel thanls for everything my heating…

Rachel thanks for everything my heating and hot water is now restored your attitude will take.you far in life
Keep up the good work

March 24, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Pipi! We’re thrilled Rachel could get your heating and hot water restored. Your kind words mean a lot, and we’re glad her support made a difference!

VHL Mechanical

Rated 5 out of 5 stars

5 star experience

I dealt with Georgia and she was incredible from start to finish! At such a frustrating time for me she was so polite and considerate through the whole process. She really put my mind at ease and got me a gas engineer as soon as she could! I can’t thank Georgia enough for her politeness and compassion in my hour of need! She is a credit to any team! Well done Georgia and thank you 😊

March 23, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Kim! We’re delighted Georgia could provide such polite, considerate, and compassionate support during a stressful time. Your kind words mean a lot, and we’re thrilled she could put your mind at ease and arrange an engineer quickly!

VHL Mechanical

Rated 5 out of 5 stars

i had a great experience

i had a great experience! georgia was fast and prompt with getting me an engineer, very happy and will be returning in the future if need be.

March 23, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Skye! We’re thrilled Georgia could arrange an engineer quickly and provide prompt support. It’s great to hear you had a positive experience, and we look forward to assisting you again in the future!

VHL Mechanical

Rated 5 out of 5 stars

Georgia

I had a great experience with Georgia. She was incredibly polite, understanding, and helpful from start to finish. She handled everything so efficiently and made sure a gas engineer was arranged to come out to my home quickly, which I really appreciated. Her professionalism really stood out for me! 🥰

March 23, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Lucy! We’re delighted Georgia could provide such polite, understanding, and efficient support. Your feedback means a lot, and we’re thrilled you had a positive experience with our team!

VHL Mechanical

Rated 5 out of 5 stars

Dan Chambers did a brilliant job fixing…

Dan Chambers did a brilliant job fixing my boiler — really friendly, professional, and explained everything clearly. He got it sorted quickly and left everything tidy. Would definitely recommend!

March 21, 2026
Unprompted review
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Reply from VHL Mechanical

Thank you, Lydia! We’re thrilled Dan could provide friendly, professional, and efficient service while keeping everything tidy. Your recommendation means a lot to our team!

VHL Mechanical

Rated 5 out of 5 stars

Danielle is spot on

Danielle is spot on, very friendly and helpful throughout. Couldn’t recommend her enough!

March 23, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Amy! We’re delighted Danielle could provide such friendly and helpful support. Your recommendation means a lot to our team!

VHL Mechanical

Rated 5 out of 5 stars

Excellent service and Dharmesh was…

Excellent service and Dharmesh was polite and very efficient with the work completed. Explained everything very well.

December 22, 2025
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Prabhudas! We’re thrilled Dharmesh could provide polite, efficient service and explain everything clearly. Your feedback means a lot to our team!

VHL Mechanical

Rated 5 out of 5 stars

Thanks Rachel

Had a fantastic experience booking in my gas safety check with Rachel it was completely stress free she managed to organise for the engineer to attend during my narrow time frame
Thank you.
Great service I highly recommend vol.

March 20, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Lucy! We’re delighted Rachel could make your booking stress-free and accommodate your schedule. Your recommendation means a lot, and we’re glad you had a great experience with our team!

VHL Mechanical

Rated 5 out of 5 stars

Georgia was extremely helpful

Georgia was extremely helpful! Managed to get me a gas engineer booked in on the same day!

March 18, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Julia! We’re thrilled Georgia could arrange a same-day appointment and provide such helpful support. Your feedback means a lot to our team!

VHL Mechanical

Rated 5 out of 5 stars

Danielle was extremely helpful and…

Danielle was extremely helpful and professional, would highly recommend this company

February 11, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Laura! We’re delighted Danielle could provide such helpful and professional support. Your recommendation means a lot to our team!

VHL Mechanical

Rated 5 out of 5 stars

Would like to commend the young lady

Would like to commend the young lady
Danielle who I spoke to today. I Had no hot water and she arranged an engineer the same afternoon. Polite helpful and friendly. Very professional. Great service. Would highly recommend.

March 18, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Lorraine! We’re thrilled Danielle could arrange same-day support and provide such professional, helpful, and friendly service. Your recommendation means a lot to our team!

VHL Mechanical

Rated 5 out of 5 stars

Boiler help

I spoke to Danielle on the phone and she was incredibly helpful she got me booked in as soon as she could for someone to come out and look at my boiler. A nice man came out really quickly to fix it. From start to finish I had a good experience with the company

March 18, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Louise! We’re delighted Danielle could help get you booked in quickly and that our engineer resolved your boiler issue efficiently. It’s great to hear you had a positive experience from start to finish!

VHL Mechanical

Rated 5 out of 5 stars

I spoke with Danielle, client experience manager

I spoke with Danielle, who calmly reassured me that I would have hot water within 24 hours. I am happy to say that it was resolved within the timeframe.

March 4, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Harry! We’re glad Danielle could provide reassurance and that your hot water was restored promptly. Your feedback means a lot to our team.

VHL Mechanical

Rated 5 out of 5 stars

GREAT SERVICE

December 5, 2025
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you! We’re thrilled you’re happy with the service. Your feedback means a lot to our team!

VHL Mechanical

Rated 5 out of 5 stars

I am extremely happy with the recent…

I am extremely happy with the recent boiler installation I received. The booking process was very easy, and Aeva in the office was incredibly helpful and efficient in scheduling my job as I have a disabled child who spends a lot of time at home!
Will definitely recommend

February 11, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Thank you, Dan! We’re delighted Aeva could make the booking process easy and efficient, especially with your specific needs in mind. It’s wonderful to hear you’re happy with the boiler installation, and we really appreciate your recommendation.

VHL Mechanical

Rated 5 out of 5 stars

He was very helpful thank you very much

Jordan was very helpful thank you very much and communicated very well 😀

February 23, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Hi Jackie,

Thank you for your kind review. We're pleased to hear Jordan was helpful and communicated well during the visit. We’ll be sure to pass your feedback on to him.

Kind regards,
VHL Mechanical

Rated 5 out of 5 stars

Heating System needed Urgent Care

We had an engineer come to our house today who was called Maddison, from Village Heating Company. What a lady she was, she went above and beyond for us.

I was very impressed with her honesty, respectful attitude, polite and willingness to help us out.
It is still an ongoing process so hopefully she will be back to complete all the jobs that need doing.
Maddison was here for some time as it’s a big job for her to do. Bless her she done amazing, Highly recommend. 😊

February 17, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Hi Rebecca,

Thank you for your wonderful review. We're delighted to hear Maddison made such a positive impression and went above and beyond to help. Your kind feedback will certainly be shared with her and the team.

Kind regards,
VHL Mechanical

Rated 5 out of 5 stars

The electrician was excellent

The electrician was excellent. It was the second time that he had fitted a security light to the outside of our house. He is friendly, professional and we wouldn't hesitate to ask for him again.

November 18, 2025
VHL Mechanical  logo

Reply from VHL Mechanical

Hi Adrian,

Thank you for your kind review. We're pleased to hear you were happy with the electrician’s work and that the installation was completed professionally. We appreciate your continued trust in our team.

Kind regards,
VHL Mechanical

Rated 5 out of 5 stars

Heating engineer

Just had a heating engineer come out to my property.. he was more than happy to help and to go out of his way to resolve the issue.. Very professional and well mannered.. the engineer's name was wai

February 11, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Hi Daniel,

Thank you for your feedback. We're glad to hear Wai was able to help resolve the issue and provided a professional service during the visit.

Kind regards,
VHL Mechanical

Rated 5 out of 5 stars

Great service

Our water tank needed to be changed. A week after their visit we received a phone call telling that it will be ready to be installed the following week. Maddison arrived on the day they said,checked everything and done job properly. Kind and friendly and explained us everything we asked about. When job finished she made sure she checked everything and cleaned the area. Great communication from start to finish and great service. Well done Village heating.

February 10, 2026
Unprompted review
VHL Mechanical  logo

Reply from VHL Mechanical

Hi Bahar,

Thank you for your wonderful feedback. We're delighted to hear Maddison provided such a professional and friendly service and ensured everything was completed and left tidy. It's great to know the communication throughout the process met your expectations.

Kind regards,
VHL Mechanical

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