VHL Mechanical  Reviews 

Excellent service as always. I have worked with Village Heating since 2020 for annual heating inspection and leak detection. This time, they helped identify a source of dampness including thermal imaging in the most cost-effective quote I could find.
Also, they have always been on time and take their time to explain the process they are following.

In addition, their customer service team is always friendly and flexible.

Thanks to Bille and the engineers for the recent assistance.

Irfan the engineer that came today to install new radiator was polite and friendly. Cleaned up after himself when job was done put dustsheet down protect flooring. shame not all workmen are like Irfan

Excellent job by Irfan.very quickly fix the issue with boiler and radiator.
Very happy with service I received.
Irfan is very friendly and polite. Would recommend him anyone who has issues with heating systems.

Irfan was very friendly and helpful..the job was done within 24 hours as we had a 7 day old baby and needed heating. Thank you so much, Excellent service!

The boiler man called Irfan has done good job at my home. He explained after installing room thermostat how to use, which no one has done before, and give me hints and tips to save money on energy.

Irfan was the engineer he spent so much time making sure he found where the leak was coming from with our boiler, which several other engineers who have been never have. He has ordered the part and will return once received. He was so polite, put covers on his shoes when he came in and explained everything he was doing. Such a pleasant young man and an asset to this company.

The VHL Engineer called Irfan is very good at his job. He sorted my hot water issue in the boiler. He was very polite, good communication skills, explained very well to me the issue and its solution. He waited until I was satiated with level of hot water temperature. He followed all the instructions to the note I have given to the company when making the appointment. I Highly recommend this engineer.

There was a fault on my boiler. The Engineer called Irfan came around, he was very helpful, polite, professional and sorted my boiler issue.
I would highly recommend this engineer. If anything goes wrong with my boiler/heating I will only ask for this engineer.

Irfan was very good, helpful, very quick coming around to fix my boiler. Very happy with the service I received.

This company that plays at working on behalf of Hillingdon Council sent a technician to my home without informing me but managed to text me that someone was coming around half an hour before turning up & when I was out. The person called me sometime later saying they were outside my door but I was not near my home. I received a letter today making another appt & reminding me of the law & the importance of their visit, etc. & when I called them I was reallocated to someone else who reallocated me to someone else & who attempted to put me through to Hillingdon Council which has no responsibility in this matter. It is up to the company to inform the client that someone is coming out to visit them & no-one else's job or responsibility & they seem unable to process, take responsibility or even to listen to those they intend to visit in the hope that they're home but without even informing them prior to the visit. Their mission statement of 'setting standards' is laughable & the person I spoke to who refused to listen to me needs to be properly trained in how to ably deal with people & their queries & complaints. A joke from start to finish & which is on them in view of expense & time. Shame on Hillingdon Council for using cheap, useless companies to carry out important works & then transferring the onus on the people that they are paid to visit. Hopefully the technician will prove more helpful than the company attitudes.

Not too sure what kind of heating services they can provide... if driver drives like maniac... beeping for no reason, overtaking on the roundabout... stopping car on the front after overtaking.. i would never ask for any service from the people like this driver. LR70CWU

Irfan was amazing. Went above and beyond with solving my hot water proper. He spend a lot of time around 2.5 hours sorting and cleaning my boiler

Irfan sorted out the boiler and the heating absolutely great guy nothing too much trouble stayed until everything was working so so happy thank you ☺️ so much

The experience was great overall and the issue was resolved swiftly by Irfan.

Writing on behalf of a Hyde tenant..the tenant is registered as blind and is a vulnerable adult. No empathy at all...now 3 days no heating or hot water. An engineer came yesterday and despite asking him to leave a note for me regarding works...come in today nothing and still nothing..ring VH to be told another engineer will call tomorrow..the tenant was still in bed this morning complaining of being frozen and washing in cold water..due to vision issues we can't leave heaters on floor as trip hazard..he also is unable to turn plugs off..Now no one is coming till tomorrow 8-6 shame on VH.previously used engineer company always responded same day for vulnerable adults can not believe Hyde are using this company..duly noted on leaving this review this company is not using Trustpilot as it should...

I have been without heating for 3 days now. I called Village heating through Hillingdon council repairs line. They said they couldn't get anyone to me that day so made an appt for after the weekend. Monday between 8-1. Well at gone 2pm I called them again and was told the engineer was still coming and would be with me shortly. It is now evening time and still no engineer. So my day off work has been wasted and I won't get another day off until next week. That means no heating all week ahead unless the engineer shows up within the next half an hour. (Their working day hours) never had such poor service. Even phoning them I was on hold for a ridiculous length of time.

Irfan sort out my heating problem in 10 min. He is very polite and knowledgeable. He went extra mile to fit faulty part to the wall . I am very pleased with his work

Company is outrageous. I have called many times over last 2 days. They handle a contract for the council in my borough. I have no heating and no hot water! My daughter has just had surgery and is recovering at home. I keep getting sent to a voicemail after 30 minutes on hold each time where I have left countless voicemails. On another number they have a loop which says please hold please hold but doesn’t go anywhere. Awful! I have also been ringing the emergency out of hours number where again I have to leave a voicemail after 30 minutes on hold! I am disgusted at the customer service and the lack of professionalism from this company!

Irfan came around my home, solved the problem with boiler and explained energy saving tips. Very happy with his service.

Worst service, had an appointment, no courtesy call stating they are running late and never turned up for the appointment, they were very quick at taking payment over the phone but couldn’t provide a decent service