I’ve been emailing Villeroy & Boch since 3rd April 2026 for some aftercare advice. Not once have they responded to my emails including the more recent ones asking how I make a complaint. One of the wo... See more
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See what reviewers are saying
3 emails to their “Customer Service” to try to replace a broken white wine glass. Not even the decency of an acknowledgment. Beyond belief that a company that purports to retail quality products mak... See more
Absolutely awful customer service. They don't read the request and just automatically reply that I should wait more. My order stuck on the way somewhere in Germany. And I can't see estimate of rece... See more
Extremely disappointed with Villeroy & Boch. My order from July 16th was abruptly cancelled a week later with a false claim that delivery failed—even though I was home all day and no attempt was made.... See more
Company details
Contact info
Saaruferstraße, 66693, Mettlach, Germany
- 00800 6864 8110
- service.uk@villeroy-boch.com
- www.villeroy-boch.co.uk
1.8
Poor
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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£1200 in 18months for exploding toilet seats
Having developed disabilities it became necessary to build a wetroom, I wanted the best and the Villeroy Boch wall suspended toilet attracted my attention, 4 years on I still love the style and quality of china... within its first year the toilet seat cracked, we carried on using it until finally one day it completely broke with a loud bang causing sever lacerations to my buttock.
Our local hardware stockists ordered a replacement at the cost of £350.
Within the year, the new toilet seat did the same .... its not completely gone but stressmarks are evident, precursor to the seat exploding.... but given that it will be another £350 for replacement seat we have to continue to keep using.... to remove V-B toilet (in itself perfect) will be a very costly undertaking (in excess of £3,000)
This is not a design issue but manufacturing one - cheap nasty materials.
Received reply from V&B, not positive, referred to Supplier who happen has gone bancrupt, I offered the seat to OEM for investigation. This product is dangerous
January 30, 2021
Unprompted review
Ignored all messages and emails from an…
Ignored all messages and emails from an order placed on the 28th December. No replies, no contact. It's a disgrace - DO NOT BUY from this company. You will not receive anything you order.
January 26, 2021
Unprompted review
No delivery, no info
We have ordered some glassware from them on 27th of December. Order is in processing since, then there were no updates, and no response to our questions
Very unfortunate service from a company we previously had good experience with
We'd like to have our order, but will file chargeback request to Amex if this is not resolved shortly
Order number 00306674 of 27th December, for their support services if they read trustpilot
January 21, 2021
Unprompted review
It's been 16 days now from the point of…
It's been 16 days now from the point of purchase of an order from Villeroy-Bosh UK; I made it clear to the retailer that the carrier needed the delivery by a certain time so that it can be shipped overseas but I haven't received any response back. I then requested a cancellation and a refund but all my emails were ignored. I am very disappointed by the level of customer service.
January 3, 2021
Unprompted review
Bought a full dinner set with matching…
Bought a full dinner set with matching bowls. Got 10% new discount and free glass straws
September 8, 2020
Unprompted review
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