Viola Milano Reviews 

Payment was made on Nov 30, 2025. As of Apr 6, 2026, one of the paid items from order #94022 has still not been shipped or received. There is no tracking for this item and no refund.

At first, the company was in contact: I exchanged emails with their support (initially with Laura, later with Carlo, who introduced himself as Head of Customer Service). They replied (sometimes with delays) and they did ship/deliver some of the cheaper items. However, the most expensive item—the main reason I placed the order—SLEEVELESS 100% Lambswool Cardigan – Bordeaux – Medium has never been shipped.

In email correspondence, the company acknowledged the delay in writing and promised a fast shipment (“within the next few days”), but this never happened. They also claimed the cardigan was held up while moving from their US stock store and was “stuck in customs”; when I asked how this could be the case since my delivery address was in the USA (so customs should not have been involved), they stopped replying.

After that, they stopped responding to my follow-ups (my last email was on 29 Mar 2026).

At this point, I had to initiate a formal payment dispute through my bank due to non-delivery.

I am willing to update this review if the matter is resolved: either confirmed dispatch with tracking, or an immediate refund for the undelivered item.

Written on Thursday, April 2, 2026 at 8:20 PM CEST

Good evening,

I am waiting for a bespoke tie order number 92802,
the sales team personel confirmed that the bespoke tie is delivered and that it would arrive the next week.

Therefore, the product is expected to be received next week. Hopefully, the tie will arrive accordingly without any delay nor issue.

**This review is to be held unless the tie does not arrive before 15th of April, since the dispatch was confirmed by the sales team.

Best,

I’ve made 2 bespoke orders for several ties each. They state around 4 weeks to complete the order. The first order took 1 year, after a lot of follow ups. They claimed issues with their internal processes and manufacturing. By the second order they claimed all these issues were resolved and I should get a completely different experience. 2 years later the order and I have still not received all my ties and they have stopped responding to my emails. I cant fault the quality of the ties but a very badly managed business that doesn't deliver. So will not recommend anyone to use their service, at least not bespoke. Cant speak about their ready made.

This company has a fantastically bad morale. Everything indicates that the owner has no respect for customers, does not respond to inquiries and promises delivery that does not materialize. All this even though the customer has already paid. My order has not been delivered five weeks after the purchase date.
I should have been suspicious, because I previously bought a Solaro tie in wool, which upon arrival turned out to be made of silk.
Case history:
February 20, message from Viola Milano :
Thank you for your order with id #96464. Below is an overview of your order. If you have any questions about your order please let us know.
March 4, message from me:
I had expected to hear from you regarding the shipment of my tie but nothing has happened. This is a long processing time.
I hope to receive my order soon.
March 13, message from me:
I send you a message on March 4. You have not answered! I have no information about shipping, I have not received the tie and you don't answer.
I can't understand this.
I expect to hear from you and receive my tie soon.
If not I think I must contact PayPay for help.
March 13, message from Viola Milano:
How are you?
We don't know what went wrong. The office is now closed, but we will ship a new package on Monday.
We are sorry for this and would like to apologize.
Thank you
Davide
March 17, message from Viola Milano:
How are you?
A tracking will come this week, you will see an SMS/email with an update.
Thank you
Davide
March 24, message from me:
No tracking so far and I have still not received the tie.
Now it's getting serious and critical, I think.
I Expect to hear from the shipping company or receive my tie by the end of this week at the latest. Otherwise, I will ask PayPal for help.

Now time has passed and absolutely nothing has happened. Completely unacceptable, distasteful and unethical.

Update May 4:
Despite a lot of communication and promises from the company (Davide and Carlo), nothing has happened. I still haven't received my order. Therefore, I have now informed the company that it has 48 hours to solve the problem. After this, a case will be initiated through PayPal.

A fantastic menswear shop that sell high quality ties at reasonable prices. Shuntung, Grenadine, knitted - whatever you need. I own a couple of ties myself and they were great value for money, super quick delivery too here in the UK.

I have ordered some accessories for my wedding with ample time. Some time before I have checked about the order and got the feedback that some items are delayed. I have picked some new ones, which are on stock. Customer service promised to me that it will be delivered on time. It of course was not. No tracking code whatsoever.

The return experience was another nightmare. I have gotten the instructions and returned the item. Then was fully ghosted. I had to get a refund through my credit card company.

Never again!

Whatever you do, do not buy from this company. It is a scam organization. You will get no help from customer service, and they only respond sporadically.

I ordered shoes on December 24th and still haven’t received them. Customer service does not respond. The only time you get their attention is when you leave negative reviews online. On their Instagram, they consistently delete comments from angry customers.

I am far from the only one having this experience.

I repeat: DO NOT BUY FROM THIS COMPANY!

THE WORST experience EVER ! in more than a decade of online shopping, all brands and platforms.

No tracking link, no follow up, and if not only that, their condescending tone because I did dare politely ask for an update about an order placed a month ago of bespoke ties which according to their own website, take between 4 to 6 months to make.

Guess what, after the waiting 6 weeks expired, their team didn't bother to keep me up to date either !

7 weeks, same treatment !

8 weeks, very poor feedback from their management, still !!

9 weeks, no one bothers !!

10 weeks. By this time I'm in utter disbelief !!!

11 weeks ! Still nothing !!!

12 weeks! I finally take the initiative to expose them on Pitti Uomo platform, and all I get is a refund a few days later, with no explanation at all !!!!!

If it was simply a matter of money, I wouldn't need order bespoke and I would have kept my humble earnings for myself instead of having it in their bank account with such a disrespectful, utterly disgusting and condescending behaviour.

OUTRAGEOUS !!!

When my ordered was stopped by customs , they offered to send me replacement for free

Update to my earlier review

Customer service reached out to me via email and insta after I complain here of no communication or update on my order. Was told, my order got stuck at customs and was given the option of picking three replacement ties. Communication was good from their end and they apologized for the delay. A DHL tracking was provided and the package seems to have been shipped and enroute( haven't received yet). I will wait and see when that arrives, but atleast they followed up on my request daily after the initial hiccups.

While I do appreciate them reaching out and offering me an alternative solution the initial lack of communication was a bit frustrating. I will give them another chance and hope they can improve their customer service. All in all I am leaving on a good note and hope the package is delivered on time. If it does, I will be a royal customer as sometimes delays do happen.

A week after I ordered a tie, Viola came back to me to let me know they were out of stock. They proposed different solutions and tried their best to provide me with another tie. Even if it took more time than expected, the company finally refunded me and they even offered a tie to apologise for the inconvenience.
Davide, from the customer success team was particularly helpful along the process.

After a few questions regarding the return of 2 ties, everything was resolved in the best possible way.

This is the sequence to an earlier review, in which I shared my disappointment about the order handling by Viola Milano.
In every company where people are working together and following their passion to make the best possible products, mistakes are made. That’s completely normal and acceptable. However, it’s all about dealing with such mistakes in the right manner, and that is the case here. Since Davide from Customer Support came into the equation, I felt my complaint was taken seriously, they handled with it impeccably and to my complete satisfaction. In football terms: they turned a 1-0 down into a 3-1 victory. Not only the product (a tailor made tie) is of the high level one would expect, so is their customer service. Keep up the good work!

Update March 2026:
After my review, the company contacted me directly, issued the refund and apologised.
I appreciate the resolution, although the process took several months.

August 9 order not delivered. Refund promised and never processed.
6+ months later, still no money back (€165).
No replies, no accountability.
Is this how Viola Milano treats its customers?

Terrible customer service. I have been trying to return a tie for two weeks. At first no one replied for a week. Then they tried to negotiate the price lower. All I want to do is return an item and receive a refund. A normal return in accordance to my consumer rights in the EU. Terrible customer service. Avoid this company.

I’m writing to give people some assurance that Viola Milano is a legitimate business. (I’m an attorney in New York who just tried this company out for the first time; no one put me up to this.) I ordered two ties on Feb 2 and then heard nothing for about 2 weeks. After reading the many bad reviews on here I got nervous and contacted Viola Milano about the order. A rep responded almost immediately and explained that one tie was ready to ship, but the other would take longer. The rep gave me the option to pick a substitute for the second tie that would ship faster, which I did. The ties came in 2 business days (I did have to pay a $21 import duty to DHL upon their arrival in New York). The ties look exactly as pictured on the site, and are exceptionally well made—I expected them to be high quality, but still was genuinely surprised at how nice they are. I can’t speak for anyone else and it sounds like others on here have had bad experiences, but despite the minor delay and having to swap out one tie for another to get them faster, I’m highly satisfied with my purchase and the responsiveness of Viola Milano’s customer service team.

I placed an order with Viola Milano on October 31, 2025, for a bespoke 7-fold Prince of Wales Italian silk tie (Order #93163), with an estimated production and shipping timeframe of 4–6 weeks. Based on this estimate, delivery would reasonably have been expected by mid-December 2025.

Since placing the order, I have experienced significant delays beyond the original timeline. In December, I was informed the tie would be finished that week, and in early January I was told I would receive DHL tracking information after their holiday reopening. However, as of mid-February 2026, I have still not received shipment confirmation or tracking details.

The company has communicated periodically and attributed the delay to holiday closures, fabric procurement issues, and a high volume of bespoke orders during the Christmas season. They have also apologized and offered compensation items as a goodwill gesture, which I appreciate. However, the repeated extensions and lack of a definitive shipping date have been disappointing, particularly given the premium price point and originally stated production timeframe.

I want to emphasize that I have not yet received the tie, so I cannot comment on the quality of the finished product. My review reflects my experience with fulfillment timing and delivery expectations rather than craftsmanship.

I remain hopeful that the final product will meet the high standards associated with bespoke tailoring and that this matter will be resolved promptly.

An issue came up with my online order, which was disappointing initially, but management responded quickly and took responsibility. The matter was resolved efficiently, with a refund and compensation provided. Overall, handled well.

After my payment went through, they told me they did not have the product I ordered in store and asked to pick something else. I asked if they would pay me the difference if I chose something cheaper, to which they agreed. I proceeded to make the change. They delivered the new product but never paid the difference. I have been asking them every other week for over three months to pay back the difference but they are always "busy" and "will get to it asap". At this point, I think it's fair to say that they essentially stole my money.

Update: After writing this review, they reached out to me and threatened me to change my rating in order for them to pay me back the difference. I knew they didn't have the right to withhold customer money, and because I had all the email correspondence I told them I would be forced to escalate matters to European consumer protection authorities if they did not cooperate. They refused, daring me to do just that. After contacting ECC in Sweden, who escalated to ECC in Italy, I eventually forced their hand and they eventually paid out the difference owed to me. Still, it took 7 months, and the involvement of European consumer protection networks to get this shady company to pay back what should really be a routine transaction. This is not a company that should be trusted. It is run by total scumbags that will cut corners any chance they get.