Viola Milano Reviews 

Outstanding quality — truly top notch craftsmanship and materials. I did experience a delivery issue, but Viola Milano’s customer service handled it flawlessly: professional, responsive, and genuinely helpful. Problems can happen; how a brand resolves them matters, and Viola Milano did so perfectly. Highly recommended.

Have not ordered from them for a while, and wanted to get some ties as they do have beautiful design and quality. A small delay but very active in replying and helpful. Laura was great and got my order. Very happy with the products. They had their issues in the past, but I think they are getting much better in all aspect.

TOTAL CON-ARTIST and SCAM … BEWARE!!!!!!!!!!

I had originally found this site while seeing an add on Facebook where I bought 2 dress shirts. Took me literally months to get a status of my purchase, and after emailing with totally no response at all & calling the supposed store number in Italy, as stated on their website (with no answer at all), only finally after writing a review here they contacted me saying their lawyers will sue me for putting up a bad review, as I was lying. Long story short the supposed CEO gave me his WhatsApp number and agreed to send me the items if I agreed to correct my review, which I naturally did cause at that point it was hard to get a refund and also he made it out to be a mistake on his part. He apologized and said it was all a mismanagement, based on a misunderstanding, and this and that. He wanted five stars.

Time goes on and I was stupid enough to trust this guy. I asked him, via WhatsApp that he provided, if he would sell me 10 identical white shirts after a mutually agreed price. Paid him right away via PayPal and lo and behold the very same thing happened again. After repeated requests he only sent me 3 shirts and said the other 7 is in another package, which seemed strange to me but soon I realized after 2 months, of getting the old run around, he never intended to send anything further. After two months he then said in fact he lost money and that I was asking for free stuff (which I could not understand what he was talking about) and that I owe him for packaging and handling. This man is a professional con-artist, as I realized he’s just incapable of running a straight business. He then threatened me that if I resort to leaving him a bad review he would post my name and contacts all over to have people visit me or something. I have it all on text and would be more than glad to post it here.

If you look at all the reviews, most of them are “edited” later on and fixed to convey that “after some misunderstanding” things were good. I had to beg him for a tracking number over two months only to then spend hours with the credit card company to file a dispute in hopes of maybe getting my lost money back, only now months after the purchase. This is all time I really didn’t have.

He intentionally keeps delaying in sending items to customers, while giving them the run around, so it be difficult for you to dispute a refund months later on. Even when he says he’ll send you a “refund within 7 days”, you’ll never see it. Good luck on that one. (Multiple multiple examples of it right here of people he’s done that to, just read the reviews as all are almost identical to mine). Every single word he speaks is a lie as I wasted hours of text begging him either for the items or a refund. I would ask for a tracking number and he’d just ignore me. Every one here talks of months of delays in getting the run around, just as I did.

If you don’t believe me and still choose to throw away your money, at least make sure you make your purchase via Amex, not PayPal, as that maybe the only consumer protection you will get dealing with this scammer.

Any positive reviews he has I believe was either coerced or is likely fake. Do NOT make any purchases or else you’ll be sorry as I was. Stay away!!!

Ordered my product December 16th. I followed up a month later as I have not received the product or update on shipping. I reached out to customer service. They replied and got the ball rolling. 2 weeks later I receive a message from DHL (I live in New York) stating I needed to pay $20 import fee. When I purchased the goods I paid $20 for shipping and there was no mention of import fee. When I mentioned this to seller they were dismissive. I triple checked there website and no where in the FAQ Or INFO does it state having to pay an import fee. I eventually after no response from them disputed the charges. I wasn’t going to pay an import fee after paying shipping with no communication and to be treated with such disregard. Buyer beware.

Items were received, and thanks to the excellent problem-solving skills of the customer service manager, Davide, everything was resolved smoothly. Very good quality—fully satisfied

Avoid this brand. Order paid and never received and no one responding to the emails. SCAM !!

Thank you Carlo !

(UPDATE Jan 19th): I am updating this review to reflect the highly unprofessional turn this situation has taken.

I was a loyal customer who even wore a Viola Milano tie on my wedding day. However, this second experience has been a complete failure in professional ethics:

The Origin: After 30 days of waiting, I received constant logistical excuses and unfulfilled shipping promises. I was eventually forced to initiate a formal dispute through my bank to protect my 500€.
The Resolution: Only after I notified them of the bank dispute was the refund finally issued. It shouldn't take a legal/bank threat to get a refund for an item never shipped.
The Owner's Reaction: Once the money was returned, the owner sent me a private email with personal insults and threats regarding my professional reputation.
False Accusations: His response below, accusing me of "extortion" for simply requesting my money back after a month of delays, is completely false.
It is disheartening to see a brand that markets "luxury" fail so significantly in professional conduct and customer care.
Final verdict: Proceed with caution.

I am writing this review for Viola Milano because they are truly a company worth exploring. My partner and I were searching for the perfect ties for a photoshoot when we discovered them on Viola Milano’s website. In the past, we’ve experienced inconsistencies in product quality when items were shipped from Europe to the U.S., but that was absolutely not the case with Viola Milano.

The ties arrived to each of us separately beautifully and securely packaged. When we opened the shipping boxes, the care and precision matched the craftsmanship of the ties themselves. Shipping was express, and the items arrived quickly. The presentation was stunning—inside the box was a thank-you note, and each tie was wrapped in tissue paper and sealed with care. The quality of the material is superb, and it’s immediately evident that the ties are handmade.

We were searching for ties and clothing that are not only timeless and elegant, but that also allow for personal expression. Viola Milano delivers exactly that. Since our initial purchase, we have gone on to buy several other products from the company.

I will note that as the company is growing quickly, there are occasionally small glitches on their website. From time to time—especially during the holidays—an item may be ordered that is no longer in stock. That said, their customer service team is friendly, responsive (sometimes with delay), and clearly doing their best to keep up with a high volume of orders and emails. With a little patience, the wait is well worth it—you will not be disappointed.

Viola Milano describes their ties as timeless, elegant, and part of an understated luxury collection, and that description is absolutely true.

Got wrong product shipped to me during their high level of orders unfortunatley, but how they handled the situation and corrected their mistake was really impressive and even if it went wrong from beginning I remain grateful and happy about their customer service and products. I will get back as a customer. Thanks Viola Milano!

I have placed an order for two ties on December 24th. After exchanging a few emails with Davide, the Head of Customer Services, I received the items I had ordered, along with an extra tie to apologise for the slight delay in delivery. The quality of the product is excellent and I am overall very satisfied. Great!

EDIT (Jan 9):
I received my order today, including an extra tie as a courtesy, which I appreciated. Overall, I’m happy with the quality and the final outcome.

A delivery window from December 21 to January 9 is acceptable for a holiday-period order. However, I still believe the communication could have been handled better — a simple note about holiday delays or reduced customer service availability would have avoided the need to leave a review just to get a response.

For that reason, I’ve updated the rating to 4 stars rather than 5. The additional tie did help make up for the inconvenience, and I appreciate the gesture. High quality products!

OLD:
I ordered four ties on December 21. The website marks my order as completed, but I never received any shipping information or tracking details. As of January 5, I still have no update on the status of my order.

I contacted their supposedly fast customer service twice and have not received any reply.

Since other users have reported only receiving a response after leaving a review, I am keeping this two-star review up until I get a reply or clarification.

Really terrible experience and cannot recommend Viola Milano at all.
I ordered a tie in May 2025. After a few weeks of no contact I emailed for an update. The customer service rep, although quite friendly, seemed to be constantly using delaying tactics when asked for updates.
In September 2025, after several requests for updates, I applied for a refund. I am told that this was handed over to the finance department but I never heard anything back for the finance department. Finally on the 17th of October I was told that the tie had been laying for some time ready so it was a miscommunication within their production and customer service team that had caused the delay and that a refund had been issued.

I understand that these things happen. However, at no point did I feel that the customer service team were being transparent and needless to say the refund was never received. More delaying tactics.
I emailed in October, November and December 2025 for more updates and not a single response.
Still now, January 2026, no refund received and no reply to any emails.
At present I appear to have been scammed out of €182.
Given my experience with Viola Milano I find it very hard to believe any of the positive reviews that they have received on this platform.

A one star review is too generous in my opinion.

After a misunderstand about the delivery; Davide, from Viola Milano, handled perfectly the issue.
I have joyfully received my product.
Good fabric, good product.

worth to be patient.

Very good service and fast shipping. Thanks

I have updated my review from 1 to 3 stars.

I originally ordered a tie in November, having previously bought from Viola Milano and been very satisfied with their quality.

On this occasion, I was told the tie had sold out and that they would offer me a choice of replacement from any tie up to €145.00. Because the tie I had initially ordered was on sale, this was a very generous and welcome offer. However, I didn’t need any other tie, so I asked for a full refund, which was immediately accepted.

However, the refund took more than 4 weeks to come through. They continuously reassured me the refund would arrive in subsequent days, but I had to chase multiple times and eventually suspected I had been scammed. It is only once I wrote a 1-star review here that a member of staff (Davide) reached out and, with proof, actioned the refund.

Davide explained they were understaffed during the busy Christmas period. I hope he will reply here directly to offer reassurance to other prospective customers that future service will be improved.

In light of the good quality of their products but my poor customer experience, 3 stars is warranted.

I ordered a leather bracelet in September on 2025 and they advised me they did not have that colour in stock. I have had 13 emails with them since then and asked for a refund 5 times and although they assured me several times that they would refund me, they still have not refunded me.

Terrible customer service. Never filled my order and didn't return my money. Made excuses such as faulty material, staff turnover, give us more time, we'll send you a gift bla bla bla. In short, I was made to wait like a fool. Neither the tie arrived, nor the money returned

Addendum 01/20/26
I rarely find value in expressing my anger on-line, but this one truly deserves it. After my original negative review of Viola Milano, detailing how they took my money and never sent me my product, nor returned my money after repeated requests over 7 months, they reacted swiftly by sending me a fake Tracking email and an email by Mr. Davide in Customer relations that my tie was ready and shipped. I repeat, they sent me a FAKE shipment confirmation without a tracking ID. They also offered me two ties free of charge as compensation, if I took my review down. Of course, I did not take the bait.
Now, a month later, there is neither a tie, nor any further responses by Mr. Davide to my emails.
These guys are truly, incredibly inept and corrupt.

SCAM SCAM SCAM! This website should be called “fraud” we take your money and never send your items, I ordered 3 shirts over £600 from these people and all I got was lies upon lies they took my money never even shipped the items and lied they sent me my refund, luckily I purchased it through Klarna and now I have reported them through legal means cause they are a fraudulent business from top to bottom! So if you value your time and wallet don’t even bother, thank me later!

Update:
The owner contacted me and apologized for the inconvenience caused and was very friendly. Looking forward receiving my order products

I ordered on the 28th of November and reached out 4 times by email without any response. The website is rip off - don't order!!!

Update:
After this post, the company reached out and confirmed that they had received the order. Since then, there has been no further communication.

At this point, the situation remains unresolved. I still do not know whether my items have been shipped or if I will receive them at all.

This level of communication is highly unprofessional. If this matter is not clarified immediately, I will proceed with legal action.