Viola Milano Reviews 

Iam so happy with my best fashion brand for me - violamilano - it's my one and only brand ❤️

Absolutely gorgeous product shipped with great care to Ireland. Easy tracking information provided.

Really good quality ties!!

I am happy with the brand and really like to buy ties from this site!

For sure my favorite brand moving forward. No problem buying from them at all :)

Although the ties seem to be of good quality, the customer service is unacceptable.

1. There were several delays in the delivery. First it was because the factory closes for several weeks in the summer, which is understandable. After that I was not given a reason.
2. Because of the unexplained delays, over and over again I needed to write more than one email before getting an answer, and the delays went on and on.
3. There was a fault in one tie and we tried to find a solution per email. At some point my emails were ignored and still are. After several attempts without an answer I still don't have a solution for tbe tie with a fault.

Amendment: Viola Milano contacted me and offered a very generous solution to the issue with the faulty tie. So I hereby am adjusting my rating upwards to reflect that. I hope that future customers get to enjoy the good quality of their ties while still enjoying a good customer service.

After several delays the tie arrived and Viola Milano generously gave a silk pocket square for the inconvenience. The tie itself was worth the wait, easily one of the finest quality ties I have seen in terms of material and colour.

Ordered three ties (wool, woven silk, silk) of excellent quality. Sent via UPS in a well packed parcel. Very good customer service and experience. Much appreciated and highly recommanded.

Edit : after the message below, Viola contacted me and solved the problem very quickly. The issue was caused by a big amount of orders in summer and the summer break in august.
My refund has been done and Viola proposed me a kind commercial gesture.

If you want beautiful ties you can trust them.

First review :

The customer support is not reliable.
I explain. I ordered a tie on sale (1st of august). Due to a technical bug, the order has been registered twice (for the same tie) and I paid twice.
I received a confirmation mail for both orders and I immediately wrote an email to explain the problem and ask to cancel one order (and then ship only one tie).
That time, the answer was fast and one of the order canceled (and only one tie has been shipped). But the payment was also very fast and I have been debited twice.
I received the tie within 10-14 days.

I asked for a refund for the tie that I did not order and (obviously) I did not receive. The commercial service explained « no worries, everything is in process, you will received you refund quickly ».
One, two, three weeks, and nothing on my bank account. Another mail for a kind reminder to ask what is the problem in the refund process.
Same answer : « sorry for the delay, the process is checked with our accounting dept, you will receive your refund in a few days ».

No refund after more than one month.
I sent a new reminder by mail. No answer.
The week after, another reminder. No answer.

Almost 2 months now, no refund, no news, I paid for twice for one tie.

By the way, the tie is a good quality silk model, great floral print and very good color.

Viola Milano's ties are of exceptional quality.

After some difficult communication regarding a return shipment, Viola Milano solved this exceptionally well. Many thanks for this!

The owner Tom reached out to me personally to make sure that my customer service needs were satisfied. I appreciate the effort he makes to keep his customers happy.

I initially had a mixed experience with Viola Milano. Upon ordering a selection of ties and other clothing items, the order was processed quickly, and the items were delivered fast.
The items themselves were of good quality, and I decided to keep some of them and return part of my order. So far, so good.
Upon returning the items via tracked mail, it took a very long time for the return to be confirmed and even longer for the refund to be processed. This was quite frustrating because the communication with the customer service department was also lacking. However, Tom from the customer service department apologized for the inconvenience caused and promised my experience was exceptional and due to some disruptions during the summer and sales period. I was pleasantly surprised by the efforts of Viola Milano to make up for the initial hiccups. Therefore, overall I am happy with how the issue was handled. Mistakes do happen, and it really boils down to them being recognized and addressed by the company. Viola Milano took responsibility for what had happened and generously offered to make up for it.

Took my order and then cancelled it due to 'technical fault' but didn't tell me. Shocking. Used to be great but obviously not anymore. Avoid.

I ordered 4 beautiful silk ties. I got them 8 days later (shipping to France). The quality of the ties are really great and the colors are stunning.

Beautifull shirts and knitwear, perfect and kind service. Fast shipping. Brilliant experience! Many thanks!

I like their tie design, and quality is awesome.

Some of the finest men’s accessories in the world. Shipping was swift and easy, and the products were packaged delicately with care. Highly recommend!

I have just received my order in express delivery from Viola Milano and I must say that the quality of the ties and cardigans is amazing
Really a must have for every gentleman for unique elegance

A disaster. Waited and waited for order.
Never came .
Eventually got refund and bombarded ever since with spam e mails.
Avoid.

There was some problems with supplying the ties I had ordered, however after some back and forth with the seller, they were eventually able to resolve the problem in a satisfactory manner.

I bought a pink-striped oxford shirt from Viola Milano on the 16th of August and received the item by Thursday the 19th, that's not bad in terms of shipping from Italy to Sweden in COVID-times. The fabric wears excellent on the body and the collar roll even beats Fray imho.

I didn't deal with Customer Service beyond receiving order and shipping confirmation but the package had a personal note (infused with fragrance) from "Maggie" thanking my for my business.

Expensive but so far worth the investment and I will buy more shirts for sure.

Bought several items from Viola Milano, 3 shirts (jeans, white and oxfort stripe), amazing fit, like it’s made to measure. The ties I have bought through the years - amazing. You always get the right “italian knot” - very elegant.

Regarding customer service:
Always good communication. I don’t expect items to be in after 2 days, but always within a week or so.
Keep up the good work!