Virgin Atlantic Holidays Reviews 

Please think carefully before booking with Virgin, we are currently having a nightmare experience.
Despite numerous visits to the Bluewater branch prior to travel:-
Numerous issues with checkin. I could only check in with my 1-year old granddaughter, who for some reason was linked to me but was obviously with her parents. There was no system to override this. I was told someone had already checked a bag in for me, which I hadn’t. This then caused major confusion.
We had booked and paid for private transfers, which were not provided.
Two bags did not make it on to the flight. We are now 4 nights in to a 7 day holiday and two cases still have not arrived. We are missing basic essentials, such as underwear which we cannot source locally.
We booked tours for today, which have not gone ahead as the transport did not arrive.
Virgin have been completely unhelpful and unresponsive throughout the process. The whole holiday has been completely dominated by dealing with these issues and not the relaxing experience it should have been.
The in-resort reps are polite and friendly but completely ineffectual.
I have no doubt Virgin will just respond to this by saying email their customer services team . An absolute waste of time, as they barely respond and certainly not with anything of any practical use.

Wouldn’t want anyone to have a similar experience.

Oh and don’t be taken in by their response and fake concern. Sent an email to the address provided in the response straight away. No acknowledgment or any kind of reply at all….

I’m a new customer to Virgin holidays and not familiar with the booking process. I booked Las Vegas today and not a one point it said when I had to pa the full balance by. Am I supposed to guess ? Of course I booked as really wanted for holiday and now only have under a month to pay it all off. Phoned up and they said can pay 30 percent and can extend 2 weeks. The also said it should tell you. It didn’t. Unnecessary stress now and panic how I can pay it all.

We just wanted to say that our experience with Eshaa Patel was the best we've ever had in over 40 years of booking holidays.
Eshaa was Knowledgeable, understanding, kind, polite & an Absolutely Fabulous lady!

We can’t thank her enough for everything she did for us.
Virgin are very lucky to have her.

Pete Lunn & Family

Joanne was very helpful and explained everything very clearly.

Booked a holiday to New Orleans via New York and on to Jamaica via Atlanta for my 30th wedding anniversary, delayed by 3 hours in New York, were finally emailed food vouchers after our flight took off so $80 out of pocket.
Then due to bad weather Delta told us to change our flights but could not do it through them as flights were booked with Virgin, Virgin refused to do anything so I booked flights with American Airlines and paid $1200 out my own pocket.
Virgin in resort USA reps are just a WhatsApp service who do nothing.
Virgin you ruined my wedding anniversary and don’t care!
All staff have been unhelpful except for those in aftercare.
I have another holiday booked with Virgin for October, I just hope they get this one right as it too involves internal flights!
Disappointing 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Stephanie was absolutely brilliant, we’d only walked in to have a browse at Dubai holidays and to see what offers there were.. we walked out with the perfect package within minutes. Stephanie was very friendly and helpful! Definitely book more holidays with her. Thankyou!

Don't want to help rearrange my booking told me it would cost over a £1000 more pass the situation to another trainee

I needed to make some amendments to my forthcoming holiday. As always the local branch of my Virgin Holiday ( Norwich) made it an easy & seamless process. Carley who dealt with my query on this occasion was absolutely fantastic & a great ambassador for Virgin holidays!

The young lady we have been dealing with was absolutely amazing, she went above and beyond for us her name was Steph from the Cardiff store

Fast, friendly call, very easy to book the holiday and lots of great advice

Wendy was most helpful and very knowledgeable and professional.

We had problems booking our holiday on line, took the deposit but didn't receive a confirmation, then the system crashed. Miriam sorted it out for us very efficiently and booked our holiday for us. What a lovely lady.

It was a absolute pleasure to be taken care off with such professional and helpful staff. The service was fantastic and every question was answered in a professional and helpful way .top marks to Katie!!!

Terry, was friendly professional and very helpful. Really informative and helped build a holiday from scratch to something to remember

Sydnee Nobbs, our holiday supervisor, goes beyond expectations to make sure our holiday plans to Disney World, Florida, are a great success.

From the moment my agent Charlotte answered the phone she was so friendly helpful and went the extra mile to make sure that my holiday dreams where fulfilled.
What's a brilliant service.

The personal respons and help was great , also on a sunday a Quick respons Thanx Miriam

Wanted to add my husband, to our holiday and Grace did this .with no having to change anything same flight ect no other changes .very happy

Our advisor Mellara was so helpful an absolute credit

Flights wonderful, for some reason the rooms I booked at both hotels turned from king beds to double queens, in las vegas did not even get the correct building